Speed Increases 1st June - 2meg to 4meg

[bilal]

i dont believe that. There is no way ntl would do that, im 100% sure all stb customers are getting 4mb as well so dont worry

[sp3ctre]

Originally Posted by Cobbydaler

Saw this quote on another board:


This can't be true can it? No upgrades for STB users?

I don't believe it, but if you want to be sure call disconnections and tell them you're off to ADSL/Sky unless they give you a separate modem. I had no end of trouble with my STB, and after a LOT of complaining they gave me separate modem... then I cancelled TV and got Sky anyway

[iffy]

dunno if ive been upgraded too ulimited downloads yet i got a email sayin june sometime.i do get really good downloads at 9mbs even sometimes the daddy of 1198kbs per second speed. im happy as larry with all tht,but one thing i dont understand is why site pages take ages too open at certian time of day.im not very tech on this so any answer will do .im not moanin at all im happy with me service,,feel sorry for alot of u havin all these probs and hope u get sorted reall soon so were are all on 10mb straight and 512 upload and fast web pages openin up,,,oh and of course unlimited down loads,,

[Graham M]

Originally Posted by sp3ctre

I don't believe it, but if you want to be sure call disconnections and tell them you're off to ADSL/Sky unless they give you a separate modem. I had no end of trouble with my STB, and after a LOT of complaining they gave me separate modem... then I cancelled TV and got Sky anyway

Smells like Horse Manure! If you have a Pace STB the Maximum you can receive is 1MBit, but assuming you have a Samsung or better you can receive at least 5-6MBit as has been proven.

[Martyn]

im actually getting about 1.4mb lol so i donno if i been upgraded lol..

i always get 1.8-1.9 mb on speed test, hmm :S

[JonR]

We've just downgraded from the 10mb to 2mb/4mb, having seen the new 4mb tier on NTL's website.

Since the 10mb "upgrade" we've only ever got between 1mb - 4mb, usually towards the bottom end of that. I figured we might as well pay for 4mb and get 1-4mb than pay for 10mb and get 1-4mb.

The impression we got from the person on the end of the 'phone is that we aren't the first customer to do this today. I think it's going to be a popular pastime now.

Frankly, though, if they would have changed our STB to one that would allow us to get the 10mb we were paying for, we wouldn't have downgraded. So by putting us off with the £50 fee that would have been required to upgrade the box, they're now going to lose £120 per year. Would it not have made more sense to upgrade the boxes for free, then they would have kept that £120 per year?

What kind of business sacrifices long-term gain for short-term fleecing of the customer? Still, when NTL changed the Pace boxes to Samsung ones (to handle 3mb) that couldn't handle the 10mb that was clearly just around the corner, it demonstrated all-too-plainly their incredible lack of forward thinking. Barmy.

[Vegeta]

The Samsung boxes can't handle the full 10mbit?

[Druchii]

Originally Posted by Vegeta

The Samsung boxes can't handle the full 10mbit?

No, they often top out at between 4 - 6Mb

[Florence]

Originally Posted by JonR

We've just downgraded from the 10mb to 2mb/4mb, having seen the new 4mb tier on NTL's website.

Since the 10mb "upgrade" we've only ever got between 1mb - 4mb, usually towards the bottom end of that. I figured we might as well pay for 4mb and get 1-4mb than pay for 10mb and get 1-4mb.

The impression we got from the person on the end of the 'phone is that we aren't the first customer to do this today. I think it's going to be a popular pastime now.

Frankly, though, if they would have changed our STB to one that would allow us to get the 10mb we were paying for, we wouldn't have downgraded. So by putting us off with the £50 fee that would have been required to upgrade the box, they're now going to lose £120 per year. Would it not have made more sense to upgrade the boxes for free, then they would have kept that £120 per year?

What kind of business sacrifices long-term gain for short-term fleecing of the customer? Still, when NTL changed the Pace boxes to Samsung ones (to handle 3mb) that couldn't handle the 10mb that was clearly just around the corner, it demonstrated all-too-plainly their incredible lack of forward thinking. Barmy.

That remark is the best description of how NTL is being run at present I have seen. Would be interesting to see if they do have any future business plans long term one or is this now going to be the norm jumping from one month to the next and hope to stay one jump in front of bankruptcy.

[ntl.wotcha]

I was also told that the upgrade would occur on the 1st June. NTL = Liars.

[mcmanic]

Originally Posted by ntl.wotcha

I was also told that the upgrade would occur on the 1st June. NTL = Liars.

lol, get over it ffs, bunch of moaning whingers. Big deal its the 2nd of June and you ain't got your extra 2meg to download your extra p0rn. Its a free upgrade you'lll get it when you get it DURING JUNE

As has been said on many occasions, the upgrades will be area by area during the month of June

[JonR]

Originally Posted by Vegeta

The Samsung boxes can't handle the full 10mbit?

No, it was at the end of last year I think when we received a letter from NTL saying something to the effect that the 3mb was being upgraded to 10mb but because we had a Samsung box it could only handle 5mb.

If we wanted to upgrade the box we could pay an extra £50 to do so. Given that it had only been a couple of months since they replaced our Pace with the Samsung in order to get the 3mb, and a complete farce the "Engineer" made of that, we decided not to bother.

I can't tell you how tiny that letter made you feel. It effectively said "we're giving everyone an upgrade to 10mb, except you - because you've gotta pay extra". I know that wasn't what they meant to say, but that's how it came across. As a loyal customer (we get BB, phone, and TV from NTL) paying top-whack for BB (£37.99 at the time, £34.99 since), the "gives us fifty quid" letter felt like being kicked in the gut.

[sherer]

i must admit that having a sumsung i wonder how ours will cope with 4 MB.. when i max out the connection even this box runs slow and that's on 2 MB so dread to think what 4 MB will be like

out of interest what box do you need for 10 MB ?

[slowcoach]

Things have improved dramatically here today.
Downloading ISO's from my usual site today are averaging 1224 kB/s, normally it's 1024 kB/s, browsing is also much faster.
I just hope they leave things well alone now.