Ntl and Router

[akane1984]

Right this is getting on my nerves since sunday my xbl has become unplayable constant lag. SOooo! got new modem tuesday 250. still didnt solve speed of my connection being way lower than normal. call to CS and they upped me to 10meg last night for free.

STILL no change 10meg connection am getting speeds of 1.5MEG!!!

xbl still unplayable. now CS are trying to say its my router. . someone help me here. i have netgear wgt634u. . could it be the problem or are ntl taking micky.

cause seriously my brother is in red in WOW when playing my pc for just browsing web is slow-fast-slow-fast and xbl is same.

---------- Post added at 20:14 ---------- Previous post was at 20:08 ----------

p.s look at this ;

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Andrew>tracert www.xbox.com

Tracing route to xbox.com [65.59.234.166]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms WGT634U [192.168.1.1]
2 544 ms 37 ms 51 ms 10.143.84.1
3 737 ms 336 ms 922 ms blfs-t2cam1-b-v108.inet.ntl.com [213.105.206.209
]
4 708 ms 642 ms 532 ms blfs-t2core-b-ge-wan61.inet.ntl.com [213.105.205
.153]
5 104 ms 11 ms 12 ms dbln-bb-b-so-200-0.inet.ntl.com [213.105.172.237
]
6 412 ms 395 ms 204 ms man-bb-b-so-500-0.inet.ntl.com [213.105.174.45]

7 411 ms 333 ms 624 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

8 568 ms 682 ms 840 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

9 946 ms 313 ms 740 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
10 1261 ms 791 ms 906 ms 213.228.228.234
11 1196 ms 515 ms 400 ms ten8-1.sjc-76cb-1b.ntwk.msn.net [207.46.33.89]
12 892 ms 341 ms 1034 ms pos6-1.tuk-76cb-1b.ntwk.msn.net [207.46.34.170]

13 497 ms 1010 ms 381 ms ten8-1.wst-76cb-1b.ntwk.msn.net [207.46.35.34]
14 309 ms 953 ms 286 ms ten8-1.wst-76e-1b.ntwk.msn.net [207.46.35.54]
15 * *

[Saneboy13]

Have you tried using a proxy by any chance?

It looks like you have a problem between your router and modem. Look at your ping times just to your modem alone! The second hop you have put there is cr*p. Everything else is rubbish too from your side, but I just did a tracert to your UBR and it flew through...

[akane1984]

sorry whats my UBR? . . no i have not tried using a proxy so could this be cause of why am lagging so much on xbox? doesnt make sense how its been working fine for months and months then suddenly lol

[Saneboy13]

UBR- Universal Broadband Router (not a router you use for cutting things up I hasten to add). This is at a local hub site to you, and that's where your modem breaks into the system.

Just had another thought, can you take away your router for a moment and then run tracert again and post back. If you say things have been working fine for months then a sudden drop, just use pc-modem and that's that.

[akane1984]

Originally Posted by Saneboy13

UBR- Universal Broadband Router (not a router you use for cutting things up I hasten to add). This is at a local hub site to you, and that's where your modem breaks into the system.

Just had another thought, can you take away your router for a moment and then run tracert again and post back. If you say things have been working fine for months then a sudden drop, just use pc-modem and that's that.

run modem directly into pc?? and then try.

[Saneboy13]

Originally Posted by akane1984

run modem directly into pc?? and then try.

Yes please, this will rule out a possible problem with your router.
From the figures you posted earlier, I obviously see a problem there. But I have ping'd and tracert'd to your serving UBR and it flys through.

I just want to try and rule out a possible router issue is all

[akane1984]

no problem thanks for helpin mate. do it now. two mins.

---------- Post added at 21:03 ---------- Previous post was at 20:59 ----------

[Saneboy13]

Just remember to reboot your modem and release and renew your ip addy. Taking out the router the pc/modem will hold the ip address of said item

[akane1984]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Andrew>tracert www.xbox.com

Tracing route to xbox.com [65.59.234.166]
over a maximum of 30 hops:

1 7 ms 7 ms 7 ms 10.143.84.1
2 8 ms 7 ms 7 ms blfs-t2cam1-b-v108.inet.ntl.com [213.105.206.209
]
3 7 ms 7 ms 7 ms blfs-t2core-b-ge-wan62.inet.ntl.com [213.105.205
.165]
4 11 ms 33 ms 9 ms dbln-bb-b-so-200-0.inet.ntl.com [213.105.172.237
]
5 16 ms 13 ms 13 ms man-bb-b-so-500-0.inet.ntl.com [213.105.174.45]

6 21 ms 29 ms 22 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

7 21 ms 21 ms 22 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

8 23 ms 23 ms 24 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
9 181 ms 164 ms 165 ms 213.228.228.234
10 191 ms 182 ms 164 ms ten8-1.sjc-76cb-1b.ntwk.msn.net [207.46.33.89]
11 165 ms 168 ms 165 ms ten6-3.pax-76cb-1b.ntwk.msn.net [207.46.34.177]

12 183 ms 184 ms 201 ms pos4-1.wst-76cb-1b.ntwk.msn.net [207.46.34.110]

13 446 ms 314 ms 272 ms ten8-1.wst-76e-1b.ntwk.msn.net [207.46.35.54]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * *

[Saneboy13]

Now that's looking a hell of a lot healthier than the first time.

Try and put everything back as it was before. Power down your modem and pc first. Connect your router back and then power up your modem first. Then when that has locked on, power up your router and let that settle, then power up your pc and try and tracert again please, and repost results again

[akane1984]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Andrew>tracert www.xbox.com

Tracing route to xbox.com [65.59.234.166]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms WGT634U [192.168.1.1]
2 8 ms 9 ms 8 ms 10.143.84.1
3 7 ms 10 ms 11 ms blfs-t2cam1-b-v108.inet.ntl.com [213.105.206.209
]
4 26 ms 12 ms 9 ms blfs-t2core-b-ge-wan61.inet.ntl.com [213.105.205
.153]
5 11 ms 11 ms 11 ms dbln-bb-b-so-200-0.inet.ntl.com [213.105.172.237
]
6 16 ms 15 ms 15 ms man-bb-b-so-500-0.inet.ntl.com [213.105.174.45]

7 25 ms 26 ms 24 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

8 24 ms 41 ms 22 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

9 23 ms 23 ms 24 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
10 179 ms 172 ms 168 ms 213.228.228.234
11 274 ms 165 ms 169 ms ten8-1.sjc-76cb-1b.ntwk.msn.net [207.46.33.89]
12 294 ms 186 ms 186 ms pos6-1.tuk-76cb-1b.ntwk.msn.net [207.46.34.170]

13 187 ms 185 ms 188 ms ten8-1.wst-76cb-1b.ntwk.msn.net [207.46.35.34]
14 184 ms 193 ms 184 ms ten8-1.wst-76e-1b.ntwk.msn.net [207.46.35.54]
15 *

thanks again for helping

note that when i run speed tests on websites am nowhere near 10meg lol

[Saneboy13]

That looks alot better now.
How is xbl now? have you seen an improvement or is it the same still?

[akane1984]

i will have to load up and see. . but why is speed test sites comin off very low??

thanks mate, so neither modem or router was at fault??

[Saneboy13]

All depends on what speed site test you are using. Use the one from this site, gives a better reading.

Sometimes it's just a case of something out on the system having a paddy and you needing to reboot modem/router to get things back in line.

No worries, if I can stop the calls to the *coughs* help line by offering a little advice here, then it's all good as far as I am concerned. It also shows there are still people that work for NTL that take pride in their job

[akane1984]

Fri, 26 May 2006 20:34:34 GMT

1st 512K took 844 ms = 606.6 KB/sec, approx 4998 Kbps, 4.88 Mbps
2nd 512K took 1063 ms = 481.7 KB/sec, approx 3969 Kbps, 3.88 Mbps
3rd 512K took 562 ms = 911 KB/sec, approx 7507 Kbps, 7.33 Mbps
4th 512K took 578 ms = 885.8 KB/sec, approx 7299 Kbps, 7.13 Mbps

Overall Average Speed = approx 5943 Kbps, 5.81 Mbps

ok tried 3/4 different servers in game on xbox live and another xbox game too and still very very laggy, unplayable. xbox is hooked up to router via ethernet.