10mb upgrade from hell

yer nice one · 25-05-2006, 20:19

hi all,

Ill start from the begining. I was/am on 1mb, went to the NTL upgrade page, entered my details and cliked the 10mb upgrade button, the process failed! error14 call CS,

I contacted customer services, and they told me i am on 10mb, i then checked the modem config files @ 192.168.100.1 the config file is still at 1mb.

I contact customer services again and they put me through to technical support, in India, the agent created a log saying from his system he see's me as 1mb but paying for 10mb.

Great. What am I ment to do now!!! everytime i contact CS they put me through to technical support...

Paying for 10 and getting 1. Not happy bunny

Stuartbe · 25-05-2006, 20:21

Have you re-started the modem yet ? The upgrade may not take effect until you do.

yer nice one · 25-05-2006, 20:38

yea done that a few time leaving it off for 5/10 minutes..

Stuartbe · 25-05-2006, 20:39

O.K. Was worth checking.

I am sure one of the helpfull NTL bods will be along and be able to help you.

hairy_mick · 25-05-2006, 20:43

welcome to nthell "Harmony" thats all i'll say

yer nice one · 25-05-2006, 20:45

i hope so.. getting thrown between CS and TS.. 2 hours on the 0845 number now

etccarmageddon · 25-05-2006, 21:39

try releasing/renewing your ip address

opelfruitcase · 25-05-2006, 21:45

yer nice one, check your PM's - there should be an offer of help there for you.

yer nice one · 26-05-2006, 10:26

Quote:

Originally Posted by opelfruitcase

yer nice one, check your PM's - there should be an offer of help there for you.

I have PM'D you my details, can you let us know how you get on,

I would like to be upgraded from 1mb to 10mb please.

regards

DR

---------- Post added at 09:26 ---------- Previous post was at 09:25 ----------

Quote:

Originally Posted by etccarmageddon

try releasing/renewing your ip address

Also done this several times. cloning mac address on my router to get a new IP is the easiest way I have found to get a new IP, No difference still on 1mb

grubbymitts · 26-05-2006, 11:56

stop paying your direct debit - it's amazing how fast they come and fix a problem if you withhold their cash

yer nice one · 26-05-2006, 13:19

Update:

Still getting thrown between CS & TS. What an absoulete joke.

The config file is still showing me 1mb speeds, NTL recon its 10mb. how the hell can i prove to them its 1mb...

The TS guy in India, now is saying that it takes 2 days to upgrade to the 10mb,

what an absolute joke,

I cant recommend NTL to no one as its taken me over 4 hours and god knows how many calls just to get a simple upgrade, which is not simple.

ARHHH

etccarmageddon · 26-05-2006, 13:35

it took them around 2 mins to upgrade my speed.

yer nice one · 26-05-2006, 13:38

yep sounds right.. it happens instanly usualy why is it taking so long this time round!!!

jtwn · 26-05-2006, 17:17

The 48 hr thing is the truth.

Chrysalis · 26-05-2006, 19:25

I dont believe it to be honest, you will notice if you upgrade online, it is instant every time, you click continue and within 10 seconds your modem is rebooted with new speed. Delays only occur when customer services are involved, so it isnt the system that needs 48 hours.