NTL offering package to challenge talk talk

[MrB]

I have 1MB BB, Family Pack and 321 phone line. I was paying close to £50 per month but phoned last September after seeing an offer in the shopping centre and they offered me 1MB for £9.99, which I accepted. I then noticed an offer in December for 1/2 price family pack for existing customers (still showing on their site (http://www.home.ntl.com/page/existing_fampackoffer - offer available to those customers not on a Family Pack) - I phoned and after some discussion (as I was already on Family Pack and at first CS claimed I was not entitled to it until I pointed out the wording on their website), the normal CS put me on this deal.

I am therefore paying £30.99 for 1MB, Family pack and 321 (plus coming to the end of a Onetel deal for free evening and weekend calls for one year). Is this still a good deal or should I be contacting Customer Retentions for the Talk Talk price match which will upgrade my BB speed - I have read the thread and can only recall one person mentioning that they got the TT and Family Pack - have others managed to get this and if so, at what price please (West Yorkshire)? The offer on Family Pack will finish at the end of next month and if other offers are available now, or then, that mean faster broadband as well I would like to get them (and am happy for my phone calls to be included as well now that the Onetel deal is finishing). The only complication may be that the broadband is through a Pace STB (still C&W branded as had for years!) which I understand cannot cope with faster speeds?

Many thanks
MrB

[Vlad_Dracul]

Originally Posted by chocky909

What I don't like is having to wait a month to find out whether the price has changed or not. I might just ring standard CS on Monday to confirm the price reduction for the broadband. £12.50 for 4MB unlimited on a 12 month, no contract basis is pretty good for me. Plus it is a good starting point for bargaining later.

I really don't think I'll be keeping the TV for much longer though so I'm loathe to put much effort into getting a better package for that. However they'll get a chance to bribe me to keep the phone before I change back to BT.

It sounds good to me since muggins here is paying £17.99 for 1 MB. Not for long though,I've just been onto my online bank and pulled their direct debit payment and wrote to NTL GHQ to terminate my contract. I've had enough of honest long standing customer exploitation.

[chocky909]

Originally Posted by dooper786

It sounds good to me since muggins here is paying £17.99 for 1 MB. Not for long though,I've just been onto my online bank and pulled their direct debit payment and wrote to NTL GHQ to terminate my contract. I've had enough of honest long standing customer exploitation.

I don't blame you really, I'm still mad that I've been paying full whack all this time. All this bartering bluffery isn't the modern way and makes me feel distinctly uncomfortable. It's just a bit odd, unofficial pricing - Make's you feel like you've got to be alert the whole time, making sure no ones getting a better deal than you.

dooper, I'd be inclined to ring cancellations and plain tell them how you feel. Don't bluff about cancelling, but tell them WHY you want to cancel, how it's unfair to offer existing customers deals like these in a back handed fashion. You'll probably be offered a decent discount and hopefully they'll get the message. Up to you though. The cut deals are ruddy competitive and actually match the service I receive.

Just seems odd that even when you're actually SERIOUS about cancelling you're not willing to give them an opportunity to 'sort you out'.

I DO admire your principles though and I agree with them to an extent.

Originally Posted by MrB

I am therefore paying £30.99 for 1MB, Family pack and 321 (plus coming to the end of a Onetel deal for free evening and weekend calls for one year). Is this still a good deal or should I be contacting Customer Retentions...

Read back through the various posts to see what people have been offered. A good deal is one that you're happy with. Of course this changes when you find out what other people are paying and recieving...

[paul11974]

plus net now at £20.99 a month and only a one month contract from july 2006

http://www.plus.net/registeryourinte...ls_landingpage

[Jules]

MrB I am in West Yorkshire and that is the deal they have offered me aswell, if you want faster BB they will come and change your STB

[yakkaman]

what people have been offered deals on tv-phone - broadband in hartlepool area
please let me know fast
want to increase my speed ( free )now on 2 meg -family pack -ulimited phone

[Suzey]

This has got me thinking - I have an NTL cable modem as opposed to Internet access through my STB. If I increase my broadband speed will I have to change my modem or can I carry on using the same one?

Suze

Originally Posted by Jules

MrB I am in West Yorkshire and that is the deal they have offered me aswell, if you want faster BB they will come and change your STB

[Druchii]

Originally Posted by Suzey

This has got me thinking - I have an NTL cable modem as opposed to Internet access through my STB. If I increase my broadband speed will I have to change my modem or can I carry on using the same one? Suze

What is the model of your modem ?

[Suzey]

Hi there

I'm in a similar situation to you but got the discounts last August when I actually did want to switch (rather than just ringing up trying it on with no intention of cancelling), so I was caught off-guard when he came back with discounts! I decided to take the discounts and stayed with them. I currently pay £28.99/month (£9.99 for the BB and £19.00 for the TV and phone) plus call charges.

Got a feeling that they probably wouldn't go any lower than these prices but may up you to 2mb with no extra charge. I'd be interested to see what you can get.

I'm quite happy with what I have, and the price - the 3 for £30 thing doesn't interest me as the TV package isn't as good and I hardly use the phone. I might see if I can get my BB increased to 2mb though.

Let us know how you get on.

Suze

Originally Posted by MrB

I have 1MB BB, Family Pack and 321 phone line. I was paying close to £50 per month but phoned last September after seeing an offer in the shopping centre and they offered me 1MB for £9.99, which I accepted. I then noticed an offer in December for 1/2 price family pack for existing customers (still showing on their site (http://www.home.ntl.com/page/existing_fampackoffer - offer available to those customers not on a Family Pack) - I phoned and after some discussion (as I was already on Family Pack and at first CS claimed I was not entitled to it until I pointed out the wording on their website), the normal CS put me on this deal.

I am therefore paying £30.99 for 1MB, Family pack and 321 (plus coming to the end of a Onetel deal for free evening and weekend calls for one year). Is this still a good deal or should I be contacting Customer Retentions for the Talk Talk price match which will upgrade my BB speed - I have read the thread and can only recall one person mentioning that they got the TT and Family Pack - have others managed to get this and if so, at what price please (West Yorkshire)? The offer on Family Pack will finish at the end of next month and if other offers are available now, or then, that mean faster broadband as well I would like to get them (and am happy for my phone calls to be included as well now that the Onetel deal is finishing). The only complication may be that the broadband is through a Pace STB (still C&W branded as had for years!) which I understand cannot cope with faster speeds?

Many thanks
MrB

---------- Post added at 01:49 ---------- Previous post was at 01:47 ----------

It says ntl home 100 on the bottom of it - is this the model number?

Suze

Originally Posted by Druchii

What is the model of your modem ?

[Druchii]

NTL Home 100 are really old models of modems, however, i think they do support 2Mbps, the only tier i think they struggle with is 10Mb (i htink)

[Suzey]

And is it me or has the BB been painfully slow the past couple of days?

Suze

[Druchii]

Originally Posted by Suzey

And is it me or has the BB been painfully slow the past couple of days? Suze

Yes, it's been slow, even on my Telewest connection.

[Suzey]

Thanks. I got this in 2002 so yeah, it is pretty old.

Back in the day, I remember my ex getting BB and buying the modem outright, earning himself a lower monthly sub for the Internet access. When you cancel your BB sub, do they take your modem away? Presume they are meant to remove all relevant equipment which you haven't bought, but I've seen loads of STB on eBay so maybe they don't bother sometimes.

Suze

Originally Posted by Druchii

NTL Home 100 are really old models of modems, however, i think they do support 2Mbps, the only tier i think they struggle with is 10Mb (i htink)

[Druchii]

Originally Posted by Suzey

Thanks. I got this in 2002 so yeah, it is pretty old. Back in the day, I remember my ex getting BB and buying the modem outright, earning himself a lower monthly sub for the Internet access. When you cancel your BB sub, do they take your modem away? Presume they are meant to remove all relevant equipment which you haven't bought, but I've seen loads of STB on eBay so maybe they don't bother sometimes. Suze

Sometimes they arrange collection, and well, just don't bother with it. Other times they tell you you can keep them, and of course, other times they reclaim them. The ones sold on ebay however will never work on the NTL or Telewest system again, and are most likely being sold illegally as they still belong to NTL or Telewest.

[Darone]

I rang today to cancel as i starting to think NTL are less than competative with regards pricing and was given a fantastic deal.

10mb Broadband, talk unlimited 24 and line rental all for £27 per month.
I've been with NTL for 8 years and allways taken the top broadband package and this has made one very happy man.

Cheers to NTL, long may it continue :o)