Speed Increases 1st June - 2meg to 4meg

[Richy99]

Originally Posted by mcmanic

that is true, but i do pay them for the internet access - its not my fault they cannot provide a decent newsgroup service.

they dont have to provide a news group service, its an extra

[Chrysalis]

Originally Posted by ian@huth

They probably don't think it is a waste of channels since they now own some of the most successful shopping channels such as Bid.tv, price-drop.tv, speedauction.tv and screenshop.

I bet, whats your thoughts on the rolling ads tho? Give you an idea.

Analogue base pack only 14 channels. 2 are ntl adverts and e4 is ads 9 hours a day so over 5% allocated to ntl advertising.

[Stuart]

So, one thing I'd like to know.

If they are upgrading 2 meg users to 4 meg, what are they going to give us STB users who are paying £34.99 for 5 meg?

Hopefully free upgrades to Cable Modems.

[Graham M]

I'd be willing to bet they'd simply be offered downgrades if they're not happy with the level of service

[Stuart]

True.

[popper]

Originally Posted by Stuart C

True.

interestingly thereg mentions it today
http://www.theregister.co.uk/2006/05/02/ntl_broadband/

but what gets me is the link i most have missed before relating to the Virgin takeover.

how does Jame's view and insight into the NTL tech and managment mindset, in post 133

"The idea of people having fast P2P connectivity won't appeal to ntl as they like most other providers of their type want to be a bit more than just a dumb pipe bandwidth supplier, they like some element of control over what is going through their bandwidth.

In ntl's case if people all start doing P2P trading of tv shows it means potentially less TV revenue, and P2P VoIP means less telephony revenue, so there really is no incentive there. "

and the Virgin's "keep punters happy" approach, find common ground were with the paying users unheeded need/wants (even if many dont realise they do yet) in the near future such as that BBC multicasting H264 SD content above we cant currently use but others can.

also see http://www.surfnet.nl/info/en/artike...tnumber=100815 and notice how the total lack of british companys or Universitys in that list, and that was uncompressed HD content....

it would be great if NTL could inovate and come upto, or at least aproach surfnets level if not partner with them so help bring the UK upto scratch or better, but no real hope of that, even with Branson as a major
shareholder today apparently (at least so far).

http://www.theregister.co.uk/2006/04..._ntl_customer/
Admin Edit (Stuart): Please don't post the whole article. The link is fine.

[Rone]

So when you read on here that the people complaining are "just a small untypical bunch of whingers", it seems there were more than 1 or 2 besides just a little unhappy.
"NTL's lack lustre customer service" thats not fair, its just lacking.
And i mean that only in tech support terms, never really had that many CS problems except in that area.

[IanUK]

Originally Posted by popper

interestingly thereg mentions it today
http://www.theregister.co.uk/2006/05/02/ntl_broadband/

Bit of a typo at the Reg article here methinks:

'At the same time the firm is to ditch the 750 gig usage limit on its 10 meg service'

I don't think it would have been an issue had it been that high !

Originally Posted by Rone

So when you read on here that the people complaining are "just a small untypical bunch of whingers", it seems there were more than 1 or 2 besides just a little unhappy.
"NTL's lack lustre customer service" thats not fair, its just lacking.
And i mean that only in tech support terms, never really had that many CS problems except in that area.

Aha 170,000 complaints from a customer base which now approaches 5 million punters - that is 0.03% approximately, absolutely massive

Seriously, when people, on here, mention those complaining, I think they mean the ones who complain on here, which as a support site, inevitably is untypical of the customer base as a whole.

The above figure suggests that 99.97% of NTL customers are happy & don't complain, which I'm sure you would agree is also unrepresentative.

However, I don't think anyone who has had contact with NTL, could truthfully argue there isn't considerable room for improvement and I hope that some of the people affected by some of the worst problems - e.g. parts of Leicester & Southampton, finally get something done.

What is not constructive is polarised opinion which states 'NTL are crap' or 'I've never had any problem', we should recognise where there are issues, and make sure they are communicated to NTL, something I feel this forum succeeds with

[Rone]

Some valid points there m8. ^^

[James Henry]

Originally Posted by homealone

Aha 170,000 complaints from a customer base which now approaches 5 million punters - that is 0.03% approximately, absolutely massive

Hrm now now, those were complaints against 'original' ntl not against the ntl and Telewest combo.

The 170k complaints is probably more accurate than the 1,700 who did actually bother to complain to Watchdog too

Originally Posted by James Henry

Hrm now now, those were complaints against 'original' ntl not against the ntl and Telewest combo.

The 170k complaints is probably more accurate than the 1,700 who did actually bother to complain to Watchdog too

see, I was trying to give a balanced view by overestimating both figures

[Graham M]

Originally Posted by IanUK

Bit of a typo at the Reg article here methinks:

'At the same time the firm is to ditch the 750 gig usage limit on its 10 meg service'

I don't think it would have been an issue had it been that high !

You can guarantee that at least some would have complained because its still a cap (oops! I mentioned cap )

[James Henry]

Originally Posted by Zeph

You can guarantee that at least some would have complained because its still a cap (oops! I mentioned cap )

You forgot to CAPitalise it

[Sunglasses Ron]

I don't know if this has been mentioned on this thread as I haven't read it all yet, but I was speaking to an NTL customer relations rep today who told me that some time in the "near future" everyone with NTL BB will be on 10 meg.