NTL - New Billing system Problems

[mertle]

been on the digital ntl for a few years now. I went digital as soon as the are of grimsby went digital. All my bills are done by direct debit so I should not be getting charged for non DD penalty.

According to the bill its my second box being charged at £15. The only thing I can come up with is I been on the contract since the old diamond days. I am getting charged the old diamond rate for a second box which was £10 then went up £12 seems to have moved to £15.

Although all other services are on NTL current rate pricing structure my second box has never been moved to the NTL rate.

[thelem]

£15 is the correct price for additional STBs, but I couldn't find it listed on their website except by attempting to order a TV service at which point it is one of the options. I think sky charge the same, for a second viewing card.

Sky charge £10 per month for a second sub!

[jerenus]

hi, i subscribed to 10mb internet package with ntl on 15/01/06. i had direct debit with ntl. they charged £69 on 13/02/06 (not sure what date, forgot it but it was arount 10 to 20th). then on 06/04/2006 they charged me £34.99.
i haven't contacted them yet. i would like to know what form of bill is this? is it monthly or 3 weeks bill. can someone please tell what form of payment is it? thanks

Originally Posted by jerenus

hi, i subscribed to 10mb internet package with ntl on 15/01/06. i had direct debit with ntl. they charged £69 on 13/02/06 (not sure what date, forgot it but it was arount 10 to 20th). then on 06/04/2006 they charged me £34.99.
i haven't contacted them yet. i would like to know what form of bill is this? is it monthly or 3 weeks bill. can someone please tell what form of payment is it? thanks

as far as I know they charge for the first months useage & a month in advance in the first bill. They used to charge it all in arrears, but the disadvantage of that is you would have to make a final payment, if you canceled. It should stay at £34.99 a month, now.

[orangebird]

Originally Posted by acoolwelshbloke

Sky charge £10 per month for a second sub!

Technically, ntl don't charge anything for the the second subscription - just for the hire of the stb.

[jerenus]

thanks homealone. would you prefer going to the 2mb package and cancelling a direct debit? or would you prefer to stay with the current subscription?

Originally Posted by jerenus

thanks homealone. would you prefer going to the 2mb package and cancelling a direct debit? or would you prefer to stay with the current subscription?

Assuming you have no problem paying for the higher speed, I would see how it works for you, a number of people are reporting they don't get the full 10Mb/s, for various reasons, but if it works for you ....

- the recent announcement of 2Mb being increased to 4Mb is potentially interesting, come June

[eric.sutton]

Does anyone know why i pay for a second STB for £15 when i dont have a second STB??

and why cant ntl make there bills simple ie 1 page for the tv service, 1 page for the phone, 1 page for the broadband???

I have Family Pack TV, TALK UNLIMTED PHONE and 10mb broadband (which i only recive 2.5mb max (ntl 250 modem)

thanks

[andmaz]

Connect the cable modem to the PC with a network cable instead of USB.

I was using USB and only got about 3 meg - tried a network cable and now get the full 10 meg.

Worth giving it a try.

[kibblerok]

Originally Posted by eric.sutton

Does anyone know why i pay for a second STB for £15 when i dont have a second STB??

That would be for the standalone modem which in some areas is classed as an extra STB, the charge for this should be billed and credited with no resulting charge.

If credit is not there call CS and get this added and back dated.

[parkylad]

I hope someone in this thread might be able to help me with a problem I'm having with NTL billing as I am having no joy with Customer Services.

Recently I changed jobs and am in the fortunate position of my new company paying for my home broadband. I rang NTL back in March and informed them to send my bill to my company address and it will be paid by cheque or some other method. They told me that they are cancelling my direct debit and they were setting up my bill to come to the new address. A month later and no bill had arrived at work so I rang NTL and again was told that the new address was OK and I sould receive a bill soon. This has been repeated every couple of weeks up until now. I have tried getting through to the billing department with no success and none of CS representatives can understand why I am not getting my bill. I am very worried now as I will be cut off at any time due to non-payment of bill.

Could anyone offer me any advice?

[Ken W]

I received my bill for broadband this morning and they have DOUBLE charged me , June 01st to June 30th £24.99 twice for the same period then £24.99 July 01 - July 31st £24.99.

I phoned CS and spoke to Kevin and he agreed the double charging and put through a credit for the double charging.

I will be watching my July direct debit very carefully.

[ickle]

hiya parkylad, all i can suggest is that you check with your local postie or sorting office. if more than one csa has confirmed the address change and that they are being sent out then there may be a breakdown between ntl printing it and sendin it and you recieving it

[Ken W]

Originally Posted by Ken W

I received my bill for broadband this morning and they have DOUBLE charged me , June 01st to June 30th £24.99 twice for the same period then £24.99 July 01 - July 31st £24.99.

I phoned CS and spoke to Kevin and he agreed the double charging and put through a credit for the double charging.

I will be watching my July direct debit very carefully.

I received my phone bill and NTL had added Talk Unlimited £5.50 which I had not asked for especiasly as my normal monthly call costs are £2 to £3 per month!

Phoned NTL and spoke to Anthony said he would remove Talk Unlimited and refund £5.50 on my next bill, he said it was too late to do the refund for this month

So my two NTL bills phone and broad band for July I will have been over charged by £38.26

This is why NTL have such a bad name for customer services made even worse I have to pay for the phone call to get them to correct their mistakes

I suggest that every time NTL make error on billing they should refund the money immediately and give two months free services, but will that happen