NTL offering package to challenge talk talk

[DaggaDagga]

Originally Posted by headrush

Only retentions have the power to offer you a better deal buddy, ringing cs up and saying you want to cancel is the secret password

You don't have to say you want to cancel. You just need to say they're too expensive, so about to start shopping around.

[Chrysalis]

not sure if this still works but I think its directline to retentions bypassing CS.

0800 052 9403

the £10.50 for 10meg sounds like ntl going all out to keep customers I wonder how long before it bites them in the ass. I assume noone is tied into new contracts.

[DaggaDagga]

Why would anyone sign a 12-month contract for a 3-month offer? Be serious.

I could "only" get 10Mb down to £17.50, but I also got the phone at half-price. All in all, it looks like your total bill will be roughly halved by ringing them up (so you'd be mad not to).

[Chrysalis]

reread he got his offer for 12 months.

[zeus9876]

Originally Posted by Chrysalis

reread he got his offer for 12 months.

When i got my offer which i think i was one the the 1st to get it which is 10meg BB, Phone w/ talk UL24, and free international for £22.49 they told me it was for aslong as i had NTL. So no contracts here.

[Zee]

Just to ask .. is retentions open on Saturdays? I'm going to try and get 10MB for below £20 like everyone else

---------- Post added at 15:08 ---------- Previous post was at 13:39 ----------

Ok, i just called up they said retentions are open Mon-Fri 9-5 so to call back then ...

[john.marks]

Originally Posted by Pia

Hi John, to Cable Forum!

Sounds like you did a good job when talking to retentions, how is your 10 meg shaping up at the moment?

I had to call NTL back today to remind them they were supposed to have upgraded me from 1 to 2 meg after giving me my offer, and now i'm getting speeds of ooooooh at least 0.98meg lol

Hi

Well I'm pretty pleased yes. Haven't used the net yet much since upgrading, but I did check it has happened and I am indeed on 10Mbps download and 512kbps upload Will have to try some downloads soon and see how it holds up. To check the speed I did this:

http://192.168.100.1/P_operation.htm
username root
password root

Gives you your max upload and download speeds.

I was told that there was no date attached to these new prices. I even spoke to someone after the lady who offered the deal and he confirmed there was no date on it, which he thought strange. Will have to see what the next bill says.

The best bit is that I have been playing with VOIP for a few weeks no in order to get rid of my ntl phone line. I don't need to bother now! Was getting concerned with the reliability of it all especially with routers and modems that crash from time to time.

Later......

[Druchii]

Originally Posted by john.marks

Hi Well I'm pretty pleased yes. Haven't used the net yet much since upgrading, but I did check it has happened and I am indeed on 10Mbps download and 512kbps upload Will have to try some downloads soon and see how it holds up. To check the speed I did this: http://192.168.100.1/P_operation.htm username root password root Gives you your max upload and download speeds. I was told that there was no date attached to these new prices. I even spoke to someone after the lady who offered the deal and he confirmed there was no date on it, which he thought strange. Will have to see what the next bill says. The best bit is that I have been playing with VOIP for a few weeks no in order to get rid of my ntl phone line. I don't need to bother now! Was getting concerned with the reliability of it all especially with routers and modems that crash from time to time. Later......

Just thought i may add this is also working in faour af a few Telewest customers as well, i mentioned Talk Talk on the phone to them, and they immediately offered me my 4Mb service for the introductory price of £12.50. However i knew i would then lose out on my 3 for 30 deal.

Just a footnote.

[etccarmageddon]

Originally Posted by DaggaDagga

You don't have to say you want to cancel. You just need to say they're too expensive, so about to start shopping around.

you wont get passed to retentions unless you say you want to cancel. if you say you're looking for a better deal your call will remain with customer services who dont have the kind of deals retentions offer. most of the deals mentioned on this thread are retentions only.

[Little_Devil]

Glad I read this, allthough wish i had read it before I cancelled the TV.
As a first step in getting rid of the NTL BS I have had, I today decided to stop the TV services side, and look at the other services on offer by other companies (Talk Talk)

I was told that there was a 30 day notice period, however lo and behold, no TV service straight away.

As for Talk Talk they of course cannot connect me because I need a BT line first.

So my question is I guess, would it be worth ringing NTL and asking for retentions.

I now just have 1Mb BB and Phone.

[Druchii]

As for Talk Talk they of course cannot connect me because I need a BT line first.
So my question is I guess, would it be worth ringing NTL and asking for retentions.
I now just have 1Mb BB and Phone.

Of course it is, add a few other broadband providers you've seen into it if they question it etc. You can still have a crack at it
How do they know you have no BT line?

[etccarmageddon]

best not to ask specifically for 'retentions' etc or they may suss you out - best to just say you wish to cancel your services.

---------- Post added at 23:52 ---------- Previous post was at 23:51 ----------

also worth noting that some members of staff will deny rententions exists just as they will deny a complains department exists.

[Little_Devil]

Originally Posted by Druchii

How do they know you have no BT line?

You enter your Phone number and post code on their site, NTL phone numbers are different to BT, so they know.

Tried putting my old BT number in, came back with number @ that post code not recognised.

[Druchii]

Originally Posted by Little_Devil

You enter your Phone number and post code on their site, NTL phone numbers are different to BT, so they know. Tried putting my old BT number in, came back with number @ that post code not recognised.

Use next doors number...

[daztowler]

Hi this is my first post , I read this thread yesterday so called NTL first thing today and told them i was considering disconnecting after looking at other offers ( ie talk talk and Sky )

I was paying approx £75 every month as a final bill for my for Phone + Call Charges , Digital TV Family pack & Sky Sports 1 & 3 , and 2mb Broadband

After telling them i was considering leaving I now have :

Digital TV Family Pack & ALL Sports Channels + ALL Movie channels + 2mb Broadband + Phone with unlimited 24 hours UK calls all for £55 a month

They told me i could have 10mb for an extra £5 approx , but it was capped at 75gb and i was better using the uncapped 2mb service that i had . I asked if 10mb uncapped was available and they said not yet , but they were trialing 50mb soon so just keep an eye out ....

All in all well worth the 15 mins on the phone . PS I rang 0800 0529403 and chose option 2 .

RESULT !!!!!