NTL offering package to challenge talk talk - Page 11

etccarmageddon · 20-04-2006, 17:48

there's no point in complaining - the ASA are useless - they dont fine or impose any proper control - the worse case result would be BT aren't allowed to use the AD again. they should be forced to readvertise with a corrected advert.

James Henry · 20-04-2006, 18:02

Quote:

Originally Posted by etccarmageddon

there's no point in complaining - the ASA are useless - they dont fine or impose any proper control - the worse case result would be BT aren't allowed to use the AD again. they should be forced to readvertise with a corrected advert.

BT can put whatever they want on bt.com, it's their website.

They could put that the moon is made of cheese if they wish, nothing the ASA can do about it.

DaggaDagga · 20-04-2006, 18:23

Quote:

Originally Posted by bonzoe

What???? Charging you for the 5p talk plan, I thought that was free now, certainly is on my bill!!!!! I only heard it was free on this site a few weeks ago and got put on it.

No, the ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5.25 is the line rental including the 5p talk plan. In other words, half price.

bonzoe · 20-04-2006, 19:02

That sounds more like it!!

Chrysalis · 20-04-2006, 20:38

Quote:

Originally Posted by DaggaDagga

Their strategy is probably pretty sensible. Remember that most NTL subscribers don't visit cableforum.

A big chunk of NTL's subscribers will continue paying ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£35 per month or whatever, will not leave, and won't know anything about NTL discounts. By only offering discounts to those who moan, they can keep taking money off those who don't.

I don't think "fair" enters into the equation. Life isn't fair. NTL, like any other business, wants to take in as much cash as possible.

Its not just offers tho ntl have this problem for years and with various stuff, it goes from basic stuff such as ringing for tech support to things such as the 10meg upgrade where some people who rang up got the modem others got told they couldnt have it and I got put back on 2meg, this is when cableforum intervened. So in lots of situations ntl are inconsistent with customers because the CS reps just arent kept informed and probably have to 2nd guess what they tell the customers half the time.

---------- Post added at 21:35 ---------- Previous post was at 21:33 ----------

Quote:

Originally Posted by etccarmageddon

the 10meg upgrades for the existing 1meg and 2meg customers should be enough to counter the talktalk threat.

they also might put a big one page advert in the papers saying how "we have 2 million customers who prefer to pay for their broadband" - that's what BT have just done!!!

you think a capped oversubsribed 10meg beats unlimited 1/2 meg?

you can download less per month
speeds will likely be no better at peak times (which remember is when most users are using their connection, so no good it been fast at 5am if they zzZZ then) speeds could even be worse which I think is more likely
users having to pay for modem upgrade or do ntl stomach the cost

---------- Post added at 21:38 ---------- Previous post was at 21:35 ----------

Quote:

Originally Posted by etccarmageddon

I've checked the BT advert and it does mention the 50p per min charge.

So I'd like to know the point of advertising why 2million BT customers enjoy paying for their broadband because they wont have to pay 50p a min support costs when if you DONT pay for broadband you also wont have to pay a 50p a min support cost either.

Also the advert fails in another sense - ie. those 2 million BT customers only enjoy paying for broadband because probably 99% signed up when paid for broadband was the only option. You can't advertise that your customers enjoy paying for a service when the 'free' alternative has only been available for a week AND a lot of your customers will be tied into a 12 month contract so cant leave yet anyway!

NTL and BT both play the same game here, they assume customers who dont ring up are happy with their service. Whats more likely is customers use them because they the big names everyone knows and if things go wrong alot of the time they just cant be bothered to complain and just get on with their life. If people do ring up they get fodged off with excuses (this happens in BT as well as NTL)

Florence · 20-04-2006, 20:51

Quote:

Originally Posted by etccarmageddon

the 10meg upgrades for the existing 1meg and 2meg customers should be enough to counter the talktalk threat.

they also might put a big one page advert in the papers saying how "we have 2 million customers who prefer to pay for their broadband" - that's what BT have just done!!!

And when is this going to happen I doubt it will happen soon.

While I keep getting high pings with and without the router on 2mb what use is the 10mb.
What NTL need is to move back to having the network monitored and intervention before it goes wrong.. Back to techies daily checking and testing the network not waiting for customers to fight their way through faults.

headrush · 20-04-2006, 21:51

Quote:

Originally Posted by DaggaDagga

Hehe. It's on the BT.com site too (follow link to Broadband). Why are all the subscribers at the bottom of the advert waving guns though?

They look more like cans of WD40 with the straw in, or possibly molotov cocktails - maybe its meant to represent crowds of customers outside the BT offices complaining about the ad....I'm pretty sure BT didn't survey 2,000,000 customers.

for BT

Shaun · 20-04-2006, 22:28

I think they're suppose to be mice that have had their tales cut off!

---------- Post added at 23:28 ---------- Previous post was at 23:26 ----------

Quote:

Originally Posted by James Henry

BT can put whatever they want on bt.com, it's their website.

I shouldn't think so. If that was the case anyone could buy bill boards and put what they like.

Quote:

They could put that the moon is made of cheese if they wish, nothing the ASA can do about it.

They could, but it's not an advert.

Edit -

Quote:

It’s our role to make sure all advertising, wherever it appears, is both honest and decent.

Quote:

Our Mission

To apply the advertising codes and uphold standards in all media on behalf of consumers, business and society.

http://www.asa.org.uk/asa/about/Mission_vision_values/

My emphasis

etccarmageddon · 20-04-2006, 23:55

Quote:

Originally Posted by James Henry

BT can put whatever they want on bt.com, it's their website.

They could put that the moon is made of cheese if they wish, nothing the ASA can do about it.

yeah but this was a full page advert in the sun.

headrush · 21-04-2006, 08:04

Quote:

Originally Posted by Shaun

I think they're suppose to be mice that have had their tales cut off!

Sacrilege!!

orangebird · 21-04-2006, 10:42

Quote:

Originally Posted by headrush

Sacrilege!!

Why has this post been reported??

**Chris** · 21-04-2006, 11:03

I have no idea. It isn't fighting talk, it isn't harrasment, and it isn't rude.

Kliro · 21-04-2006, 15:12

Whats the chances of ACTUALLY having the service cancelled if you go for this 'backdoor' discount?

As that'd be pretty inconvienient......

etccarmageddon · 21-04-2006, 15:21

you can always cancel your cancellation as they require 30 days notice - so you just ring them within the 30 days and tell them you've changed your mind.

Zee · 21-04-2006, 15:30

I emailed NTL explaining i wasn't happy with the price and that other ISPs are now offering cheaper broadband at faster speeds, i got a reply saying they can't offer me anything because these type of offers don't exist.