ALL Virgin / NTL merger discussion

[jtwn]

Its nice to know what the ntl execs think of their company to rebrand It probably will cause a rise in customers, to those who don't realise it is still the same company running itself.

[Shaun]

Originally Posted by Incognitas

You pessimist you..I have faith in Richard...

I guess it all hinges on how much clout he has. Ntl aren't known for listening are they.

He's come good with the trains (well some dispute that still) and most of his other businesses are looking good but if Ntl have overall control then I can see it going the same way as their other products. On top of that people won't put up with congestion on their mobiles or poor call quality and the like, they'll just move supplier. Inertia isn't that great with mobile phone users like it is with BB and DTV. It's so much easier to move mobile provider than it is to move DTV or BB.

Guess time will tell but I shan't be ever buying a virgin branded mobile again.

[Derek]

Originally Posted by Shaun

On top of that people won't put up with congestion on their mobiles or poor call quality and the like, they'll just move supplier.

Virgin don't operate their mobile network. They piggyback on T-Mobiles.

Co-incidentally T-Mobile normally come bottom of customer satisfaction with coverage wheras Virgin are normally top.
Dunno how that works if they are both using the same network

[paul11974]

i smell the virgin 4 for £40 on the horizon to suck us all in virgin tv & virgin broadband with a virgin homephone and a virgin mobile for £40

Originally Posted by dezzo

Virgin don't operate their mobile network. They piggyback on T-Mobiles.

Co-incidentally T-Mobile normally come bottom of customer satisfaction with coverage wheras Virgin are normally top.
Dunno how that works if they are both using the same network

The key to it is in the phrase 'customer satisfaction' - it is a subjective measure based not on the laws of physics but on how customers feel about something. I suggest this is another extremely good example of why NTL is so desperate to acquire Virgin mobile and then rebrand itself. The Virgin brand is very powerful and respected - even running the west coast mainline hasn't killed it, and it should have. I wonder whether NTL will succeed where Inter City failed ...

[etccarmageddon]

Originally Posted by jtwn

Its nice to know what the ntl execs think of their company to rebrand It probably will cause a rise in customers, to those who don't realise it is still the same company running itself.

a typo there I think - allow me to correct.... it is still the same company ruining itself!

[Shaun]

Originally Posted by Chris T

The key to it is in the phrase 'customer satisfaction' - it is a subjective measure based not on the laws of physics but on how customers feel about something. I suggest this is another extremely good example of why NTL is so desperate to acquire Virgin mobile and then rebrand itself. The Virgin brand is very powerful and respected - even running the west coast mainline hasn't killed it, and it should have. I wonder whether NTL will succeed where Inter City failed ...

Wonder if dear old Dicky knows exactly what his brand is being associated with.

Maybe someone should mail him a link to this site and it's history?

[Griffin]

Having been with Virgin mobile, i found their customer service to be excellent so hopefully this will be a big plus. The service side i found to be deteriorating because the T-mobile network seems under heavy use as there are a few virtual networks using it as well as t-mobile themselves. The ones i can recall are Virgin mobile, Tesco mobile, Fresh, & i think easy mobile

[paul11974]

have you seen the new uniform that the girls will have to wear in the virgin call centers ?

[Derek]

Originally Posted by Griffin

The ones i can recall are Virgin mobile, Tesco mobile, Fresh, & i think easy mobile

Trust me T-Mobile's network is nowhere near saturation point

T-Mobile share space with Fresh, easy mobile and Virgin.
Tesco use O2's network

---------- Post added at 14:40 ---------- Previous post was at 14:39 ----------

Originally Posted by paul11974

have you seen the new uniform that the girls will have to wear in the virgin call centers ?

*Thinks of some of the girls who used to work in the Ntl call centre in Glasgow and Bellshill*



Still there were some who would do that uniform justice.

[etccarmageddon]

Originally Posted by paul11974

have you seen the new uniform that the girls will have to wear in the virgin call centers ?

hmmm bring on the 4play? is that today's best pun?

[sir_drinks_alot]

Originally Posted by etccarmageddon

hmmm bring on the 4play? is that today's best pun?

Nop

I see ntl have lost there Virginity to Virgin.

[Derek]

Or Ntl are going to scr... do something to a Virgin.

Perhaps a whole new thread for puns would be needed though.

Nah the puns are toooo easy...for a virgin that is...

Ive bean with virgin 7 years exellent service correct billing no connection problems good customer service im afraid now NTL have got hold of them it will only get worse it will go down the pan ntl manage to screw everything up