Help: Neighbours messing inside NTL cabinet

Jon T · 03-04-2006, 13:38

My girlfriend has just rung me up at work because two of our less savoury neighbours have lifted to cover of the NTL cabinet and have spent 15 minutes messing around inside it.

My girlfriend has tried contacting CS, who though initially helpfull tried to transfer her before she was hung up on. She has tried to contact them twice more after this and the same thing has happened.

How can I report the open cabinet and the illegal tampering, knowing the people that were messing with it, i'm quite worried that someones phone/broadband/tv may have been hijacked.

Neil · 03-04-2006, 13:40

Can you take any pictures?

Jon T · 03-04-2006, 14:06

Sorry for delay, i'm flying from one corner of our of our office to the other fixing pc's and clearing printer paper jam's.

Anyway, pictures would have been usefull, my girlfriend went to get our digicam but by the time she'd got back to the window our neighbours had left the box.

I'm a bit worried that they may have hijacked someones phone line, in any case this surely needs an urgent visit by NTL to lock the cabinet down again.

Thank for the suggestion though Neil:-)

handyman · 03-04-2006, 14:39

Quote:

Originally Posted by Jon T

Sorry for delay, i'm flying from one corner of our of our office to the other fixing pc's and clearing printer paper jam's.

Anyway, pictures would have been usefull, my girlfriend went to get our digicam but by the time she'd got back to the window our neighbours had left the box.

I'm a bit worried that they may have hijacked someones phone line, in any case this surely needs an urgent visit by NTL to lock the cabinet down again.

Thank for the suggestion though Neil:-)

I would not worry about the phone line, they would have to be phone techs to make sense of it.

If they where in the top they where playing with the catv side, I'm surprised they did not electrocute themselves.

I'd contact marge or 'the nice helpful member of the team that russ deals with' they can contact dispatch and get the cabinet closed up. Mind you theres legal implication that you saw them tampering with it and the police might need to get involved.

Jon T · 03-04-2006, 14:48

The "legal implications" side of things is why I wish I we could have got a picture.

03-04-2006, 14:57

Quote:

Originally Posted by handyman

I would not worry about the phone line, they would have to be phone techs to make sense of it.

This is simply not true, it is very easy to tamper with and take over and or use an NTL phone line. Does no matter if it is at a cab or at the termination box on the customers wall!

It is also very easy to do the same with a BT line!

I thought the main cab's were alarmed anyway? Or was it one of those little green sub cabinets that have the wires hanging out all over the pavement?

Shame you never got a pic though! If I had seen anyone doing that and putting my tv, telco & broadband at risk I would have gone over to them with a baseball bat!

Derek · 03-04-2006, 15:01

Quote:

Originally Posted by acoolwelshbloke

This is simply not true, it is very easy to tamper with and take over and or use an NTL phone line. Does no matter if it is at a cab or at the termination box on the customers wall!

They still need to figure out which wires on the krone strip relate to which property and which property is theirs to rewire things up.

03-04-2006, 15:03

Yes I agree, but what I mean is if you just wanted to use a phone line or swap them around for fun this is very easy to do!

I also know where I am all cables have tags on them which display the address of the property!

Jon T · 03-04-2006, 15:42

Quote:

Originally Posted by acoolwelshbloke

Yes I agree, but what I mean is if you just wanted to use a phone line or swap them around for fun this is very easy to do!

I also know where I am all cables have tags on them which display the address of the property!

And in that lies a problem, we don't get on at all with my next door neighbour(one of the people messing with the cabinet), I know he doesn't pay for a phone line and I just hope that he's not trying to piggy back on to ours.

etccarmageddon · 03-04-2006, 15:46

next time dont dither - ring the cops and tell them. it's vandalism.

Jon T · 03-04-2006, 15:57

Quote:

Originally Posted by etccarmageddon

next time dont dither - ring the cops and tell them. it's vandalism.

If I could have got a photo I would have informed the police, but without some kind of evidence they just aren't interested.

Can anyone suggest how I can get word to NTL to close/inspect this cabinet, my girlfriend has phoned NTL CS again, still got nowhere with them.

etccarmageddon · 03-04-2006, 16:13

they aren't interested? how do you know - is that an opinion or based on experience.

Neil · 03-04-2006, 16:22

Quote:

Originally Posted by etccarmageddon

they aren't interested? how do you know - is that an opinion or based on experience.

Quote:

Originally Posted by Jon T

My girlfriend has tried contacting CS, who though initially helpfull tried to transfer her before she was hung up on. She has tried to contact them twice more after this and the same thing has happened.

Both I would suspect.

**Maggy** · 03-04-2006, 16:22

Who said who was not interested?

**Paul** · 03-04-2006, 16:28

Quote:

Originally Posted by Neil

Both I would suspect.

He was referring to the Police Neil, not ntl.

Quote:

Originally Posted by Jon T

If I could have got a photo I would have informed the police, but without some kind of evidence they just aren't interested.