June Price Rises?

[Chrysalis]

freebies or no freebies it would make no affect on price rise.

The prices are going up because the shareholders of the merged company want their dividends next year.

[Anonymouse]

Hold on a sec, I'm a tad confused - what's this about £2 for non-DD payment? I have 2MB BB on DD (try saying that fast when you're drunk!) and a phone line on non-DD, and I'm charged £1 for an itemised phone bill. Does this mean I'm suddenly going to be paying extra on top of the increased line rental? That last, though, I can accept; it's been £9.99 for ages.

[SLM]

Originally Posted by Anonymouse

Hold on a sec, I'm a tad confused - what's this about £2 for non-DD payment? I have 2MB BB on DD (try saying that fast when you're drunk!) and a phone line on non-DD, and I'm charged £1 for an itemised phone bill. Does this mean I'm suddenly going to be paying extra on top of the increased line rental? That last, though, I can accept; it's been £9.99 for ages.

Its basically (if true) an "admin" charge for you NOT paying by DD. So the wise thing to do is get a bank acct if you have not got one and pay by DD as most companies charge extra for non-DD payment.

---------- Post added at 22:02 ---------- Previous post was at 22:01 ----------

Originally Posted by Chrysalis

freebies or no freebies it would make no affect on price rise.

The prices are going up because the shareholders of the merged company want their dividends next year.

OK what ever you say.

[DocDutch]

Originally Posted by SLM

This is may be why the prices are going up as there are people always after "freebies"

SLM I totally agree with you there...after being a member of this forum for now nearly a year or a bit longer I have to say that people are trying to get as much as possible for free for any given reason with NTL.

[mob227]

And what if some one open a bank account and did not have much money and ntl screwed up there bill and take's most of there money out of there bank or if ntl called for the direct debit to early and the bank charges the person £45 for fee's ? if they have not put enuf money in there account yet

Originally Posted by SLM

Its basically (if true) an "admin" charge for you NOT paying by DD. So the wise thing to do is get a bank acct if you have not got one and pay by DD as most companies charge extra for non-DD payment.

---------- Post added at 22:02 ---------- Previous post was at 22:01 ----------



OK what ever you say.

[Chicken]

..and what if NTL do what what they have done recently to us - rang up to pay £24.99 (never have been charged a non-DD payment), and find out a week later NTL have taken £49.98, making us overdrawn and causing charges to be applied to the bank account.

Apparently the bank wont get involved as its too small an amount for any dispute, and NTL customer support are .. well.. I think most know how inept customer support is at NTL.

Retentions have promised to refund the amount etc., but I'm have a feeling that it was just them trying to fob us off with promises that will never be delivered.

I agree there is no way I would trust NTL with my bank account!

Never in a million years!

[orangebird]

Originally Posted by mob227

And what if some one open a bank account and did not have much money and ntl screwed up there bill and take's most of there money out of there bank or if ntl called for the direct debit to early and the bank charges the person £45 for fee's ? if they have not put enuf money in there account yet

The DD guarantee should cover all that.

[Derek]

Originally Posted by Chicken

Apparently the bank wont get involved as its too small an amount for any dispute, and NTL customer support are .. well.. I think most know how inept customer support is at NTL.

The bank should refund any disputed DD amount no matter how small. In practise a lot of the bank staff either don't know the process or can't be bothered with the paperwork.

An ex-gf used to work in a bank and 9 times out of 10 they bumped direct debit queries back to the company instead of refunding the customer directly.
It was only when the customer really pushed it that they caved in and followed the DD guarantee process.

[Chicken]

Originally Posted by dezzo

The bank should refund any disputed DD amount no matter how small.

Its not a DD though - it was a switch card payment..

[King Of Fools]

Originally Posted by Chicken

Its not a DD though - it was a switch card payment..

All the more reason to set up a DD!

[Anonymouse]

I've never had trouble with DD for broadband; I just get an email to tell me the payment's due, my account gets debited - yes, I do check regularly - and that's that. It's true there was a lot of trouble with direct debits some years back - not just NTL, but a lot of companies - but it all seems to have been sorted out now.

In fact, at one point I wasn't being charged enough for BB; two payments for rather less than £24.99 were taken out, and it wasn't until I went through my inbox deleting old messages that I noticed the amounts and contacted NTL. The next payment was correct, and I wasn't charged for the deficit. They weren't allowed to, by UK law; if the DD says it's for such an amount, that's the only amount they're allowed to debit even if they've made a mistake and it's less than it should be. It's up the company applying the DD to notice and correct the error; I wasn't even obliged to tell them, but I have this annoying streak of honesty...

Oh well. If it comes to that, I'll just have to have yet another bill put on DD.

[Chrysalis]

Yeah in laymens terms if no freebies given you could wipe 20%+ of ntl's customer base so reduced turnover higher prices to get the profits.

[freeda]

i know fanny adams about £10 downgrade fee

[Frank]

http://www.cableforum.co.uk/article/...ming-june-2006