Help

[Baz.]

Sorry if this has been on before but getting quite P**** of with Ntl at the moment, been with ntl for 3 years now had no problems with broadband until the begining of December when they rolled out the 10mb service. I,m currently on the 2mb service which was quite alright but now having major problems with speed in South Manchester Sk8. I be lucky to get 56k speed at this time d/l out around 5.7kb which is very bad, I phoned up c/s(took 10 mins to get through) Did all the test's which they said, came up on there side ok, got an engineer out which he said the modem is fine(Ntl250),tried all sorts of speed test's came up all different tried this 1 http://www.adslguide.org.uk/tools/speedtest.asp
Give up after 20 mins.I'am virus free just reformated my hard drive and clean install of xp and is up to date, also behind a router which i have taken of to see if that was the cause but no avail just the same, took 10 mins for email to come through to register.Personal think that since they rolled out the 10mb service it has really hit the network here pretty bad.They will not admit the problem it is on there side and not my pc.

Any Ideas?

Btw Hi,

[Chris W]

go to http://192.168.100.1/ and log in with username and password both being

root

Then check the power levels against this thread: http://www.cableforum.co.uk/board/sh...ad.php?t=26006

let us know if they are within range,

also have you tried changing proxy server??

[Scrubbs]

I am having a problem with e mail at the mo' think it's to do with the maintenace, as per service page( a bit early tho, it was supposed to start at midnight)

[Rone]

The mail has gone, and speeds in M\C south are still abysmal.
What is it with this obsession with proxies.

[Robjones23]

Originally Posted by Baz.

Sorry if this has been on before but getting quite P**** of with Ntl at the moment, been with ntl for 3 years now had no problems with broadband until the begining of December when they rolled out the 10mb service. I,m currently on the 2mb service which was quite alright but now having major problems with speed in South Manchester Sk8. I be lucky to get 56k speed at this time d/l out around 5.7kb which is very bad, I phoned up c/s(took 10 mins to get through) Did all the test's which they said, came up on there side ok, got an engineer out which he said the modem is fine(Ntl250),tried all sorts of speed test's came up all different tried this 1 http://www.adslguide.org.uk/tools/speedtest.asp
Give up after 20 mins.I'am virus free just reformated my hard drive and clean install of xp and is up to date, also behind a router which i have taken of to see if that was the cause but no avail just the same, took 10 mins for email to come through to register.Personal think that since they rolled out the 10mb service it has really hit the network here pretty bad.They will not admit the problem it is on there side and not my pc.

Any Ideas?

Btw Hi,

Welcome to my world I'm also in SK8 and having problems and CS/TS have been no help. Also had the problem since December and have also been a customer for about 5 years now at least.

BT will be doing 8Mbit service in my area from 4th April when they can confirm definite yes/no if I can receive the speed, if they say yes then I will move to BT.

I've called up approx 5 times since December and never get anywhere. Useless.

[KevAmiga]

What is it with this obsession with proxies

Lots of them are broken (joke!)

Sounds pretty bad baz, if you want to PM me the mac address i can check it out for you.

[Baz.]

Been in there seems to be in range

Downstream Receive Power Level : 4.8 dBmV

Downstream SNR : 31.2 dB

But the event log there is loads of errors
like DHCP WARNING - Non-critical field invalid in response.

[KevAmiga]

Your checking the levels modem side, thats fine, i can get a UBR report done this end, let me know if you want.

Cheers

Kev

[Robjones23]

Baz what's the number in your postcode just out of interest? I.e SK8 3? 4? 5?

[Rone]

Originally Posted by KevAmiga

Your checking the levels modem side, thats fine, i can get a UBR report done this end, let me know if you want.

Cheers

Kev

If they had more people like you, i would still be a customer.

[RustMan]

Originally Posted by Chris W

go to http://192.168.100.1/ and log in with username and password both being

root

Then check the power levels against this thread: http://www.cableforum.co.uk/board/sh...ad.php?t=26006

let us know if they are within range,

also have you tried changing proxy server??

I guess this only applies to standalone modems, how do you get this info from an STB (Samsung)? I'm having similar south M/cr problems and had TS waffling on about receive power needing to get up to 5 and just coming due for synchronisation ... sounds BS to me.

Pete

[Chris W]

there isn't a similar config page for the STB, however from the normal tv screen, press page up, then page down, then blue on the remote.

This will give you the network status windows, check the SNR, pre and post RS errors, and then return power on page 2, on page 3 the QOS shows which configuration (ie speed) the stb has, and the last page is the event log.

[looselipsuk]

Not wishing to hijack this thread but thought I might post my signal levels as one of them seems a bit off.
Downstream Receive Power: 9.0 dBmV
Downstream SNR: 35.7 dB
Upstream Transmit Power Level: 39.0 dBmV

Am on the 10meg service but going by the readings it looks like my Receive power is on the high side.
Should I be worried by the readings?

[Baz.]

Baz what's the number in your postcode just out of interest? I.e SK8 3? 4? 5?

Its Sk8 3

Just took 5 mins to load this web page up very painfull(Just made cup of coffee in mean time!)

My proxy Baguley 5 = bagu-cache-5.server.ntli.net

[KevAmiga]

Baz dude, apologies if you already tried this, but a different proxy?