Extremely Slow in 'bromley' - proxy issues - Page 3

chocky909 · 05-03-2006, 22:21

Well, the direct is glitchy to say the least. The proxy isn't the most stable connection I've experienced either. Anyone been offered any other suitable proxies? Or been given any actual news regards the problem?

Simply Gray · 06-03-2006, 08:00

What problem - http://www.ntl-isp.ntl.com/ServiceStatus/

lordy · 06-03-2006, 09:20

The thing is I dont think this is even a proxy problem.

Switching proxies for me has little effect. Sometimes speed is OK and sometimes it's pants, regardless of proxy. At the same time browsing speed drops I also have difficulty fetching text articles from nntp (Easynews).

When brosing picks up, so does nntp.

I've checked my wireless connecting and there is generally 0% packet loss when things are running OK.

I havent yet run a ping when things are going slow.

In any case I think I'll be getting my BT line installed and going ADSL once I go over T&Cs.

Retrovertigo · 06-03-2006, 09:22

A friend of mine had NTL installed on Friday but hasn't had a stable connection at all in this short time. He is in the Bromley area but as well as slow browsing he keeps losing his connection altogether.

He has tried changing his proxy settings but this only lasts a couple of minutes before once again he loses all net connection and can do nothing at all.

Any ideas if this is related to everyone else problems or if this is something else? He already had NTL Tv service so the engineer merely ran a cable plus connection to near his PC and left him with a SACM to connect himself. No testing no nothing.

Naturally he isn't very happy at all. He called customer services but was put through to an Indian sounding chap who he had to hang up on after several minutes as he literally couldn't understand a word he was saying. This may sound silly to do so, but my mate isn't technically minded, coupled with someone with a foreign accent - doesn't make for a good mix when trying to talk someone through something.

Jazzaward · 06-03-2006, 09:34

Quote:

Originally Posted by Simply Gray

What problem - http://www.ntl-isp.ntl.com/ServiceStatus/

NTL say that the problem was fixed early Sunday afternoon, but I still was having problems Sunday evening and this morning, therefore I don't think the problem is fixed yet.

Incidentally I've only just found you CF people. Thats because in 6 months of being an NTL customer I haven't had a single problem...

... so a big hello from me.

Glad I did find you though, as all the people I spoke to at NTL didn't have a clue!!!

Jon M · 06-03-2006, 10:32

Hi Jazza,

to CF

chocky909 · 06-03-2006, 12:13

If it was just a case of swapping to a proxy I wouldn't care but now the proxy seems to be as unstable as the direct.

There's something gone wrong in the last few days and it's definately not fixed yet.

sherer · 06-03-2006, 12:14

i've been using the Cardiff proxy that was posted a few days ago and that has been working fine for me

but as you said this IS a problem that NTL need to get resolved

nomon · 06-03-2006, 14:51

I have just been on the hotline to NTL and they have confirmed that the "slow browsing issue" still persists (despite the status page showing it as resolved).

Hope this will help some people trying to find the fault on their own computer / network :-)

MrDuck · 06-03-2006, 17:58

Had slow browsing problems over last few days - tried Firefox SwitchProxy and found that things only got worse:

http://blogs.sun.com/roller/page/kev...gotcha_and_fix

Removed extension and used manual proxy - all ok now ...

chocky909 · 07-03-2006, 16:58

Ah this is intolerable.

This isn't getting better quickly.

MrDuck · 07-03-2006, 17:34

Yep - same today. I count 6 days (at least) of bad performance. This surely breaks some SLAs somewhere! We should be able to get some sort of compensation. Gonna call CS tomorrow.

Chrysalis · 09-03-2006, 01:02

what SLA? generally no such thing on a residental service.

chocky909 · 10-03-2006, 23:04

My direct seems ok now. Is there any way of testing it? Or, should I say, what elements of a speed test would suggest that the problem is gone?

Everyone else OK?

Jazzaward · 11-03-2006, 07:38

Seems to be.

It dropped out completely for about 5 minutes on Thursday night when I was using it, but apart from that...

...the finger remain crossed