How long??

[cmk]

I've just spoken to CS who agreed that six days is excessive. I just wanted them to know that something should be done about it. I can appreciate busy times but we all get them and have to deal with them accordingly. I get busy and being self employed I have to manage my time better or work late. It's the nature of the beast but NTL seem to have a more blase attitude to their customers than I do.

In the end I've got my BB half price for three months which is better than a kick in the happy sack. I could have pushed the issue and got 10mb for a limited time at the same price but I don't want the 10mb just yet as I'd get used to it and I'm happy with 2mb for now.

The thing is it's excellent when it's working but, as you can see, if there's a problem it's a lottery as to whether you get a quick response or are out of action for over a week. I feel it's definitely something which needs addressing.