I am so angry please can someone advise

[Darth Fader]

Hi, I have got an email from NTL this afternoon saying for an extra £7 a month I go can up to the 2MB Broadband service.


When I looked on the site it was inviting me to look at it said it cost £24 a month which is more than £7 a month rise as I pay £9.99 for 1MB. I called and they said they wouldn't honour the ad.


I am mad as no where on the ad does this say if you are paying a certain amount already then you only pay £7 extra more does it say the total of £24.


Surely as I never asked for this invite they should honour what the offer me or would I be correct in thinking this is false advertising and I can take NTL to court on that basis? The guy on the phone said it was just a general advert and it didn't know that I was on the £9.99 a month deal, well i am sorry but in my books it should know and either I shouldn't have been sent this OR it should say offer not available to £9.99 customers


Thannk you in advance


PJ

Here is the whole advert




Did you know you can get twice the speed and much more out of your Internet service? Take a look at all the extra value you'll get by upgrading to our unlimited 2Mb Broadband service for only £7 more a month!


Keep your family entertained with FREE Broadband Plus when you upgrade to Unlimited 2Mb Broadband. Great music, games and kids' content worth over £30 a month - includes 15 photo prints delivered every month. Sign up now at www.ntlworld.com/broadbandplus.
Get the security of ntl Netguard
Keep your family safe online with ntl Netguard. It's FREE PC security worth £40 and protects you against viruses and unwanted pop-ups. If you haven't installed it yet simply go to www.ntlworld.com/netguard now.
Unlimited downloads
Continue to experience the freedom of unlimited Broadband at twice the speed as you surf and download as much as you like whenever you like.
Complete Broadband from ntl
UK's No. 1 Residential Broadband Provider!
12 month minimum term contract applies. Fair usage policy applies. Broadband service assumes components working at optimum speed and capacity.
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[pk1209]

It looks like it's violating trading standards to me.
http://www.tradingstandards.gov.uk/

Generally, if something is advertised at a certain price, the seller has a legal obligation to sell it at that price. Happens a lot at my work.

This is a little different, as the actual price for the service isn't stated, but would be worth looking into.

[etccarmageddon]

I got the same email and am on the same £9.99 deal. A little thoughtless of them - as far as I know some users HAVE been allowed the upgrade at £7 - I've read recently on another forum I think (perhaps digital spy) so I suggest you ring again tomorrow and see if you get another CSR who's more helpful - BUT you still might be promised something which when you get your bill turns out to be the full price.

---------- Post added at 17:24 ---------- Previous post was at 17:23 ----------

Originally Posted by pk1209

It looks like it's violating trading standards to me.
http://www.tradingstandards.gov.uk/

Generally, if something is advertised at a certain price, the seller has a legal obligation to sell it at that price. Happens a lot at my work.

This is a little different, as the actual price for the service isn't stated, but would be worth looking into.

I take my hat off to you - what a brilliant idea.

---------- Post added at 17:26 ---------- Previous post was at 17:24 ----------

here's a link for all you folks.

http://www.alchemyworx.com/ntl/broadband/feb06/1mb.htm

[Stuart]

Originally Posted by pk1209

Generally, if something is advertised at a certain price, the seller has a legal obligation to sell it at that price. Happens a lot at my work.

I am not sure if this applies to email advertising, but I know that when I worked in a shop, if we advertised something at the wrong price, we were told to refuse to sell it. I suspect NTL can do the same.

[Neil]

Originally Posted by pk1209

It looks like it's violating trading standards to me.
http://www.tradingstandards.gov.uk/

Generally, if something is advertised at a certain price, the seller has a legal obligation to sell it at that price.

Not at all.

A price ticket (in a shop for example) is nothing more that an 'invitation to treat' which means that you offer the money that's shown on the ticket & they accept, but if the item is priced wrongly they can refuse & withdraw the item from sale.

They're not obliged to sell at that price.

[Edit]-Beathen to it by Stu!

[etccarmageddon]

yeah I think you could only win on this if you clicked on a link that came up with the price as £16.99 (£9.99 plus £7) and then clicked on 'proceed' or whatever and then your bill came in at £24.99.

I suggest ring again and moan like an old woman. !

[Darth Fader]

Thank you for your replies guys, what annoyed me the most was while I was waiting to see if a manager was free the op didn't put me on hold and muttered interesting and I see .... i said politly sorry are you talking to me when he replyed sorry I was thinking outloud, I have noticed we haven't charged you for phone rental since November and if I hadn't noticed you would have got away with it .... in a really smug "if you hadn't of complained you would have got away with it .. erm sorry mate I got away with nothing if NTL can't sort out a bill that is not my fault, i got rid of CATV and just had net and telco, I don't have to re do my bill as far as I was concened.



I am still waiting for a refund of over £40 as they mucked up our bill three months in a row and was just going to leave it on the account, then the 2MB thing and then the smugness of the guy ... hope you can see why I am mad ...

I was ntohing but polite on the call I work in a callcentre so I am never rude, I know what it is like but makes me wish I could be rude sometimes when I get this rubbish


Sorry to moan

[pk1209]

Offences
If the seller is in business (rather than a private seller), he may have committed a criminal offence if he:

• sells goods which are unsafe;
• has given a false description to the goods i.e. a car sold with incorrect mileage (clocked car);
• gives a false description to the services he is providing e.g. falsely claiming to be a member of a trade association;
• advertises a misleading price;
• displays a sign which states 'No Refunds'.

If you feel that any of the above could apply, you should report the matter to your local Trading Standards Service before you return to the trader.
If you have been injured as a result of any goods, you should seek immediate advice from a solicitor.

Taken from:
http://www.tradingstandards.gov.uk/c...V0043-1011.txt

Surely a misleading price is being advertised?

[etccarmageddon]

I would definitely say that's a misleading price BUT perhaps intent would be the issue - did they intend to mislead or is it just an act of thoughtlessness?

I'd say it's more incompetence than misleading deliberately.

[Neil]

Originally Posted by etccarmageddon

I would definitely say that's a misleading price BUT perhaps intent would be the issue - did they intend to mislead or is it just an act of thoughtlessness?

I'd say it's more incompetence than misleading deliberately.

I think that sums up ntl nicely.

[etccarmageddon]

I am ringing them now.

[cookie_365]

Originally Posted by pk1209

Taken from:
http://www.tradingstandards.gov.uk/c...V0043-1011.txt

Surely a misleading price is being advertised?

No, because as Neil said, NTL have not advertised any prices. They have sent the original poster an 'invitation to treat'.

Also, we haven't seen the original email so don't know what caveats were included, whether it referred to the T&Cs, that sort of thing.

[etccarmageddon]

that page is the original (well same as) advert. erm treat invite!

[Darth Fader]

Originally Posted by cookie_365

No, because as Neil said, NTL have not advertised any prices. They have sent the original poster an 'invitation to treat'.

Also, we haven't seen the original email so don't know what caveats were included, whether it referred to the T&Cs, that sort of thing.

No cavats except the ones in the bit I cut and paste about 12 months and speed

[etccarmageddon]

"because that's a special offer it would come off if you change your package" is what I've been told - so no no no!