Broadband down - Technician coming - what to expect

Originally Posted by Markly Darkly

Thanks - so you don't reckon they'll try and charge me for a wasted call out then?

don't think so, if they charged every time they attended an intermittent fault that happened to be working ok when they arrived, I reckon they would come in for a lot of flak.

I can't say for certain, though & it would be wrong of me to suggest otherwise, as it would depend on what the technician found on the day - and even whether you gave him a nice cup of tea & a chocolate biccy.

It is your call, though - and your dosh, at the end of the day, cancelling, you risk it going wrong, again, taking a chance on the technician being an ok guy could cost you 50 notes. Not an easy decision, I grant you

[sparky]

hi guys i'm in corby area{northants} and my cable modem {terayon 120}was doing the same as yours
its been down since thursday 16.00 -but just come home from nightshift right now and its back on-phone tech{india} yesterday and they said theres nothing
wrong in my area meant to have engineer coming out on tuesday as well
-al well i'll just waste another 30 mins in the phone queue to cancel now

[Markly Darkly]

Hi Sparky

Well I'm also having TV VOD/Interactive problems and after various phone calls we reckon it is linked with dodgy broadband, so tech is coming Monday anyway and also got TV tech for next Friday. If Monday tech solves problem will then cancel TV tech.

This is getting complicated!!!!!!!!!

[DocDutch]

Marky where bouts in Kettering as my connection is perfect ditto as my tv.

am near the St' Peters Ave / Mill Road so town center myself.

---------- Post added at 09:15 ---------- Previous post was at 09:08 ----------

MArky and Sparky perhaps an idea, if your connected straight to the modem go into a DOS prompt and ping the modem continually for say 2 hours and see what happens. to go into dos you go to START --> RUN --> type CMD then press ENTER. now type in the following command ping 192.168.100.1 -t -w 10 also if you could open another dos prompt and do the same to ping 66.102.9.99 -t -w 10 (ip addy of google.com) and see what your results are after say 3-4 hrs.

[Markly Darkly]

I'm in Barton

Neither VOD or interactive working. Normal programmes OK - very occasional pixelation and brief freezing though.

Am pinging as suggested - how do I stop it and then how do I post results?

Ta

Mark

[DocDutch]

if you press CTRL together with the C then you cancel the pinging, what I would like for you to tell me is what it looks like ie:

Ping statistics for 66.102.9.99:
Packets: Sent = 9, Received = 9, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 52ms, Average = 35ms

this I would like to see with either your modem or the 66.102.9.99 ip address and see how many packets you've lost.

So if you could paste your results here I can have a looksie or even 1 of the others here can help you out with what the results are

[Markly Darkly]

Hi Leviq

Ping stats for 66.102.9.99

Sent 9297
Received 9230
Lost 67 (0%)

Min 20ms
Max 303ms
Average
33ms

Ping stats for 192.168.100.1

Sent 9290
Received 9289
Lost 1 (0%)

Min 0ms
Max 34ms
Average
1ms

[DocDutch]

Markly that looks fine to me, not alot of packets lost at all and the times are not too bad either.

trick question here, the problem you have is intermittend sometimes you got perfect internet and then all of a sudden nada??

I've had this problem as well but then with a 120 (ambit ditto), I logged a couple of calls with NTL about it and everytime just before the engineer came it was fixed so closed the call, then say 3 days after that it would start again, but with me it was only my BB not my TV and thats something I find strange with your problem.

as far as I can see this looks like crappy signal coming from the NTL box in the street so best thing is to wait for the engineer to have a looksie

[Markly Darkly]

Thanks Leviq for looking. I don't know much about the stats I sent you but I guessed they were OK!!

Yes - engineer coming tomorrow so I'll post the result

Mark

[DocDutch]

Markly if there would've been something wrong with your connection then the ping to the 66.102.*.* address would've shown it. as in if say of the packets that have been sent more then 40% is lost then you've got small problems if above 70% then you know your in the deep end. The ping to your modem was just to double check to see if your connection itself is fine.

ow btw what are your signal levels now on your modem?

[Markly Darkly]

Hi again

Downstream Lock :
Locked Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : 32
Downstream Receive Power Level : -10.7 dBmV

Downstream SNR : 30.6 dB
Upstream Channel ID : 1
Upstream Transmit Power Level : 61.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec Upstream Frequency : 33584000 Hz
Upstream Mini-Slot Size : 2

That's not brilliant is it?

[DocDutch]

upstream signal is too high find it strange that you can still browse the web with this.

[Markly Darkly]

Hi Leviq

OK - engineer been.

This doesn't mean a lot to me but here goes.

Signal level poor so he corrected it on litle grey box but said it actually means there is a poor signal from green box. Means either wrong amplification in green box or cable to house wants replacing. He check green box and fortunatelt it is the amplifier. Is getting another technician to come round later to adjust (not sure why he couldn't do it) That technician will then readjust other signal back down again.

The engineer was really helpful and explained everything - a good service from ntl in spite of all the stories we hear.

Mark

[sparky]

hi guys my pcs back on now after being down since saturday-i keep losing connection
any ideas
tech coming tomorrow

[DocDutch]

Markly, check what your signal level is at now...