Broadband down - Technician coming - what to expect

Markly Darkly · 22-02-2006, 08:31

Hello

My broadband died last night - sync light steady but rdy light permanently flashing. It is a SACM a 200 model. I am on 2Mb service.

I'm in Kettering area.

Called faults and I have a technician coming Monday, but out of curiosity i have a few questions:

1) With those symptoms what could it be? I've noticed my downstream power is around +10dBV - could that have been a symptom of impending doom?

2) Is there a number I can call to confirm the appointment?

3) Could this actually be an outage that the call centre in India didn't know about? It is still out this morning - I checked and rebooted before I left for work.

Thanks

Mark

monkey2468 · 22-02-2006, 08:46

It could be an outage. Flashing RDY light normally means loss of return path (upstream). What part of the country are you in?

Markly Darkly · 22-02-2006, 10:09

Hi Monkey

Thanks - I'm in Northamptonshire. I noticed there was some planned outages for this morning in Northamptonshire, but this happened yesterday.

KevAmiga · 22-02-2006, 10:23

What did the tech say??

Markly Darkly · 22-02-2006, 11:16

Hi Kev

No - tech visiting Monday - I've only spoken to Indian call centre so far

KevAmiga · 22-02-2006, 11:17

Eh... Oh i see

They are coming monday coming... not monday just gone.

With the Terayon, have you tried re-seating the coax, checking that side of things?

Markly Darkly · 22-02-2006, 12:11

Thanks Kev - yes unscrewed and re-fitted coax. Modem is a 200 - is that a Teryon - I thought it was a ntl branded one.

KevAmiga · 22-02-2006, 19:55

Nope, thats an ambit.

Duh... i really need to read the post again! You said the Sync / RDY light was flashing - thats only on ambit modems lol

hairy_mick · 22-02-2006, 20:25

Hi do you know what your return path power level is.

Markly Darkly · 23-02-2006, 08:08

Return path power level - is that this:

Downstream Lock : Locked Downstream Frequency : 402750000 Hz Downstream Modulation : QAM64 Downstream Interleave Depth : 32 Downstream Receive Power Level : -9.4 dBmV Downstream SNR : 30.9 dB Cable Modem Status Upstream Status Upstream Burst Descriptor

Or this:

Upstream Channel ID : 1 Upstream Transmit Power Level : 61.0 dBmV Upstream Symbol Rate : 2560 Ksym/sec Upstream Frequency : 33584000 Hz Upstream Mini-Slot Size : 2 Cable Modem Status Downstream Status Upstream Burst Descriptor

Thanks

Mark

Markly Darkly · 23-02-2006, 12:50

Hello - any answers to my last posting with my configuration results.

And it is working now and speed test gives good result - 2MB. Should I now cancel the engineer?

23-02-2006, 13:03

Quote:

Originally Posted by Markly Darkly

Hello - any answers to my last posting with my configuration results.

And it is working now and speed test gives good result - 2MB. Should I now cancel the engineer?

I'd let him have a look, still, as your modem is at the top of the acceptable range for upstream power

- have a look here

http://www.cableforum.co.uk/board/sh...66&postcount=1

for an idea of what the various levels should be.

Markly Darkly · 23-02-2006, 13:10

Thanks Homealone

Will there be any hassle if it's working when technician arrives - in other words, will they charge me because I should have told them it was better again?

23-02-2006, 13:21

Quote:

Originally Posted by Markly Darkly

Thanks Homealone

Will there be any hassle if it's working when technician arrives - in other words, will they charge me because I should have told them it was better again?

so long as the power levels are near the ones you got earlier, I think you can truthfully say that the problem you experience is intermittent. The technician should see how borderline your connection is & understand that the problem may not be apparent at all times - sods law says if you cancel, the problem will re-occur

Markly Darkly · 23-02-2006, 18:06

Thanks - so you don't reckon they'll try and charge me for a wasted call out then?