Ebay and feedback - Page 2

MovedGoalPosts · 08-02-2006, 18:54

Whilst I appreciate the concept of feedback, and it's nice to get it, is there actually any obligation to give it?

I have one instance when I bought something where I made a concious decision not to give feedback. In that instance the seller sent me the wrong item, it was rectified, but it was still unneeded aggravation. I suppose I could have left a neutral comment, but I chose not to. That is my prerogative.

etccarmageddon · 08-02-2006, 18:56

it's a chicken/egg issue. you want to leave some for someone but dont want to in case they're too ignorant to leave you some (provided the transaction went well).

bonzoe · 08-02-2006, 19:26

Don't agree about chicken/egg issue. Payment comes before goods are sent in every case, so buyers expect to get feedback on payment.

Chicken · 08-02-2006, 19:44

Quote:

Originally Posted by bonzoe

Don't agree about chicken/egg issue. Payment comes before goods are sent in every case, so buyers expect to get feedback on payment.

According to some eBay page (I can't find it at the moment, but then finding any help page on eBay tries the patience of a Saint), Feedback should be left at the end of the transaction.

So, by that, a seller should wait until the buyer has received the goods and is happy with them - which generally means waiting for feedback from the buyer.

etccarmageddon · 08-02-2006, 20:07

all we need now is a posting from EGG!!!

SMHarman · 08-02-2006, 22:24

Quote:

Originally Posted by bonzoe

Don't agree about chicken/egg issue. Payment comes before goods are sent in every case, so buyers expect to get feedback on payment.

... and sellers should *expect* feedback upon delivery of goods.

Personally I give seller feedback at the same time I ship the goods. It is easier that way, you don't need to go into ebay to just leave feedback.

On this subject what is ebay protocol for cheques. I wait 7 business days from depositing a cheque before I will send goods. I get moaned at by buyers for this despite saying goods will be send when funds are cleared.

Jon M · 08-02-2006, 22:42

Moved to Internet

ikthius · 08-02-2006, 22:51

Quote:

Originally Posted by etccarmageddon

some of these large volume sellers leave feedback through an automated system which leaves theirs after you feedback to them - obviously it will detect if positive - so a way round getting a neg feedback from a seller as revenge for negging them would be to leave positive - but put in the text that the transaction was crap with caps lock on!

but it counts as a positive, not everyone reads all positives, just seeing green is enough.

Quote:

Originally Posted by ScaredWebWarrior

Quote:

Originally Posted by Paulie

Maybe ebay needs to look into this a bit.

I emailed their 'Community Value' people about this today.

Need a few more people to raise this issue with them.

Use the 'email us' link on the Community Values page.

I have contacted ebay about this issu, and they said they are not going to review their feedback system as it is only there as a reccommendation, but it also says that ebay runs on the back of its reputation system, so there is a conflict of issues there on ebays part.

ik

Chrysalis · 09-02-2006, 02:30

The most expensive item I sold I had no feedback for and this got me concerned because once positive feedback is left by the buyer its some sort of proof the item arrived intact, I was worried a chargeback would be issued. So it is annoying although it wont affect the % rating.

Pia · 10-02-2006, 14:05

I have to say, i disagree with some on this thread.

As an eBay seller, i leave feedback once it is left for me by the buyer. This way i know the item has been received okay, and that the transaction is now complete.
It's a very common situation, where the seller will leave feedback as soon as payment is received, meaning the buyer is 'safe' to do what they want. I.e file for a chargeback, leave a neg, send abusive mails etc.. in the knowledge that their feedback will not be jeopardised.

As an eBay buyer, i always leave feedback on receiving and inspection of the item. This way the seller knows i have received it, and that the transaction is complete.

Also, of course, there is no obligation to leave feedback, though i do agree that it is very much a big part of the eBay system, i always leave feedback.
Though there was one occasion where i didn't. The item i received took a little longer than i expected, so i chose not to leave feedback, as i didn't mind enough to leave a neut or a neg, but also didn't feel like giving a positive.
Now, that person hassled me for feedback. If anyone ever did it again i would just leave them a juicy neg with the comment "Here is the feedback you so desperately wanted".
Harsh i know, but some people go way OTT when demanding feedback and sending FeedBack Reminders every day.

When buying on selling on eBay you need to accept that not everyone will leave you feedback. My feedback should be up to around 130 by now, but it's only 115 because some people don't play the game

10-02-2006, 14:34

Quote:

Originally Posted by Pia

As an eBay seller, i leave feedback once it is left for me by the buyer. This way i know the item has been received okay, and that the transaction is now complete.

As an eBay buyer, I leave feedback once I've received the item. This way I know it's what I was expecting and that the transaction is now complete.

Note, I don't usually wait for the seller to provide feedback first. I realise that as long as they've got their money, then effectively the transaction is complete - barring any chargeback/complaint/feedback issues.

So it seems reasonable to me to provide feedback first.

It just narks me when I don't get any back. Particularly if I've gently reminded them. That's just plain rude and selfish.

The seller with whom I had the last transaction seems to basically have given up on giving feedback to buyers from last Dec, despite continuing to receive feedback themselves. We're talking dozens of people who've had no feedback from this seller. That is just wrong. That's not an odd one not giving feedback.

etccarmageddon · 10-02-2006, 15:27

I've purchased something a couple of weeks back which I immediately got feedback from the seller. It arrived in a cardboard box with no packing so was either damaged during transit and/or before packing. The seller maintained that transit caused it and initially offered I return it, but as it would have put me out of pocket I insisted they arrange collection.

(This saga is all recorded in another thread)

The upshot is, on Tuesday after waiting a week for progress I commenced a 'complaint' with paypal using the resolution process and the seller refunded me in full within a few hours and with appologies.

So I am in this position where I can do what I like feedback wise and not affect my feedback - if I dont assist the seller in them getting their product back or whatever they can not punish me with feedback.

As I spent time pushing for a refund and stress worrying that my £100 had been swindled out of me I could now express myself freely on their feedback at no cost to myself.

Worth bearing in mind, if you're a seller!

bonzoe · 10-02-2006, 18:34

Quote:

Originally Posted by SMHarman

... and sellers should *expect* feedback upon delivery of goods.

Personally I give seller feedback at the same time I ship the goods. It is easier that way, you don't need to go into ebay to just leave feedback.

On this subject what is ebay protocol for cheques. I wait 7 business days from depositing a cheque before I will send goods. I get moaned at by buyers for this despite saying goods will be send when funds are cleared.

No more confused than me. When sellers leave me feedback they always get feedback from me. My point is that the transaction consists of 3 basic stages, bidding, paying for goods and receiving goods. Buyer wins the bidding, e-mailed confirmation of this. Next pays for it, feedback from seller is like a shop assistant saying thank for buying from us. Lastly receives goods then leaves feedback as a thank you.

Just seems to be good manners to me, I know that there are both buyers and sellers who just wait for the other to act first, but would sellers ship goods before receiving payment? - of course not, so why do so many object to leaving feed back upon receiving payment? The argument about buyers being free to leave negative feedback can be applied to sellers once a buyer has left positive feedback.

There just doesn't seem to be any mutual trust. Pity.

Pia · 10-02-2006, 23:20

Quote:

Originally Posted by bonzoe

Just seems to be good manners to me, I know that there are both buyers and sellers who just wait for the other to act first, but would sellers ship goods before receiving payment? - of course not, so why do so many object to leaving feed back upon receiving payment? The argument about buyers being free to leave negative feedback can be applied to sellers once a buyer has left positive feedback.

There just doesn't seem to be any mutual trust. Pity.

Aaah but it is far less likely to happen, that a seller would randomly leave negative feedback for a completed transaction where a pos has been left for them.

I believe eBay could possibly agree with the buyer leaving it first, seeing as their automated 'Dispatch Notification' email in Selling Manager says this:

Quote:

Once your item arrives in satisfactory condition, please leave feedback for me. I will do the same for you.

This to me implies that eBay think feedback should be left once item is received, by the buyer.

Chrysalis · 11-02-2006, 15:48

yeah buyer should leave feedback first, I have no problem with that system. I think it is far riskier for the seller then the buyer since chargeback's can be issued.