Who are the People who own NTL?
09-02-2006, 12:51
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#16
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Inactive
Join Date: Feb 2006
Age: 39
Services: NTL
Posts: 6
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Re: Who are the People who own NTL?
um, ok, who do I ask?
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09-02-2006, 12:54
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#17
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,182
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Re: Who are the People who own NTL?
Me 
PM me your full name, address and account number and I'll see to it that my contact gets your details this afternoon.
__________________
Heavy Is The Crown
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09-02-2006, 12:55
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#18
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Hello !
Join Date: Mar 2004
Location: Somewhere
Services: AppleTV, Netflix
Posts: 16,803
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Re: Who are the People who own NTL?
I have never had to wait more than 10 minutes maximum to have my call answered by NTL.
They have greatly improoved their services in the past 2 years.
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09-02-2006, 15:37
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#19
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Inactive
Join Date: Feb 2006
Location: Huddersfield, UK
Age: 57
Services: NTL Phone inc. Talk Unlimited local, 10mb broadband & TV inc. Family pack, sports, movies and prem+
Posts: 61
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Re: Who are the People who own NTL?
Quote:
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Originally Posted by Halcyon
I have never had to wait more than 10 minutes maximum to have my call answered by NTL.
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Yep they answer quick enough but, getting things resolved can and often does take several more calls!
Quote:
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They have greatly improoved their services in the past 2 years.
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I've been with ntl (cabletel) for 7 years - not seen an improvement yet!
If anything they get worse and worse!
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09-02-2006, 21:45
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#20
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Inactive
Join Date: Oct 2005
Location: close, VERY CLOSE!
Age: 47
Services: FIRE,AMBULANCE AND POLICE
Posts: 356
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Re: Who are the People who own NTL?
If you reckon you ve seen things get "worse and worse" in that time,then you should see whats happened to my wages!!!!
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09-02-2006, 23:44
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#21
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Permanently Banned
Join Date: Mar 2005
Location: Beal Feirste
Posts: 736
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Re: Who are the People who own NTL?
Hey Doggie boy,
I came across this site by accident. I was completely frustrated by the email and website side, and got loads of help here. I did jokingly call NTL damned dirty apes and the humour by-pass kicked in on some and I got scolded, but otherwise folks here are human enough, though a little over zealous at times but sure they cant all be perfect like me.
Right now I've no complaints. It is a pity though that this forum is not formally part of NTL.
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10-02-2006, 00:57
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#22
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Dr Pepper Addict
Cable Forum Admin
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: Zen & YouFibre FTTP, Sky Q TV, Sky Mobile, Flextel SIP
Posts: 31,315
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Re: Who are the People who own NTL?
Quote:
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Originally Posted by Orior
It is a pity though that this forum is not formally part of NTL.
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That will never happen. We will always be independant.
We do however have good links and communication with them, which has improved significantly in the last 12 months. This is set to continue, and improve, due to the commitment of both ourselves and ntl to the relationship. 
__________________
 Baby, I was born this way.
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15-02-2006, 19:50
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#24
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Trollsplatter
Cable Forum Team
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,596
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Re: Who are the People who own NTL?
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Originally Posted by Dog23
um, ok, who do I ask?
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Certainly not the 'owners' of NTL. They are, in the main, large banks and other financial institutions and they will give not even a single rapid movement of their wrists if you try to explain your problems to them. If you get a reply at all, they will simply point you back at the same customer relations people who have already caused you such frustration.
If NTL's customer service is not working for you, take up Russ' offer and send in your details using the forum Private Message system. We have contacts in NTL who do give a toss and will be able to resolve your issue.
Which reminds me ... you still haven't said specifically what the problem is ...
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