NTL Associates

ian@huth · 17-10-2003, 10:27

I often wonder if the NTL Associates that post on here do so in their own time, in NTLs time, or a mixture of both.

Do NTL instruct certain members of staff to browse the forums in order to help customers or to collect feedback and if they do is it only on .com or on other sites as well.

orangebird · 17-10-2003, 10:29

Quote:

Originally Posted by ianathuth

I often wonder if the NTL Associates that post on here do so in their own time, in NTLs time, or a mixture of both.

Do NTL instruct certain members of staff to browse the forums in order to help customers or to collect feedback and if they do is it only on .com or on other sites as well.

A bit of both for me. I'm not instructed to, I just like looking round the forums.

ian@huth · 17-10-2003, 10:31

Thanks OB, I was just wondering if NTL were looking at every avenue possible to get feedback and to assist customers or whether it was just caring Associates that did things on their own initiative.

Mark W · 17-10-2003, 10:32

the only officially sanctioned site is .com, and even then ntl do not activley encourage associates to go on there - the CLT team is utterly voluntary

Xaccers · 17-10-2003, 10:34

When I worked at NTL (during the time .com was bought up) we were encouraged to help people on .com so long as it didn't interfere with our jobs

orangebird · 17-10-2003, 10:37

Quote:

Originally Posted by ianathuth

Thanks OB, I was just wondering if NTL were looking at every avenue possible to get feedback and to assist customers or whether it was just caring Associates that did things on their own initiative.

Just caring associates as far as I know....and after ntlrebel's sacking, I'm sorry to say I think there will be far fewer posting on .com...

Russ · 17-10-2003, 10:40

I just want to reiterate that if NTL associates want annonymity on here to post anything which they might end up in trouble for on .com, they can be 100% assured that their details will never ever be passed on to NTL.

Nemesis · 17-10-2003, 10:43

Quote:

Originally Posted by orangebird

A bit of both for me. I'm not instructed to, I just like looking round the forums.

Nah, OB's just naturally nosey

Nemesis · 17-10-2003, 10:44

Quote:

Originally Posted by Russ D

I just want to reiterate that if NTL associates want annonymity on here to post anything which they might end up in trouble for on .com, they can be 100% assured that their details will never ever be passed on to NTL.

Spot on, the more NTL staff we get on here the better.

Lord Nikon · 17-10-2003, 12:35

Also I would suggest that if their username is likely to reveal their ID to NTL, that they pm the info to one of the admin team, and let them post the info on the site

Tod · 17-10-2003, 15:27

Yeah, best use a different user name on here to .com. Orangebird is ok though, she always tows the company line

Saneboy13 · 17-10-2003, 16:54

Quote:

Originally Posted by Russ D

I just want to reiterate that if NTL associates want annonymity on here to post anything which they might end up in trouble for on .com, they can be 100% assured that their details will never ever be passed on to NTL.

Pretty much a Newbie on this forum/site, but I have to say that "I" as an associate will always freely speak my mind, whether in this place or in work. My own view is, if I get sacked for speaking the truth, then so be it

. That's life, there is nothing you can do to change people's opinion's or views

ian@huth · 17-10-2003, 17:02

My view as well. I always used to get into hot water with my superiors (not that they were better) for speaking my mind, especially in front of the top executives. It used to get me when we had to stop work to tidy everything up if a top executive was visiting. The reality of it though is that things never got done because the top people always saw things that were perfect, not as they usually are.

Russ · 17-10-2003, 17:03

Quote:

Originally Posted by Saneboy13

Pretty much a Newbie on this forum/site, but I have to say that "I" as an associate will always freely speak my mind, whether in this place or in work. My own view is, if I get sacked for speaking the truth, then so be it

. That's life, there is nothing you can do to change people's opinion's or views

I'm glad that you intend to be so open. There are some people who have information on NTL that they might be too afraid to post on .com out of fear of getting in trouble. If you or anyone else wishes to post such information we can absolutely guarantee complete confidentiality.

Saneboy13 · 17-10-2003, 17:07

Quote:

Originally Posted by Russ D

I'm glad that you intend to be so open. There are some people who have information on NTL that they might be too afraid to post on .com out of fear of getting in trouble. If you or anyone else wishes to post such information we can absolutely guarantee complete confidentiality.

Thank you for that Russ. I am on here for a little light hearted banter, and to try and help out in or with some technical problems or aspects of things. I don't have all the answers, but if I don't know, then I sure will do my best to find it out.