Netguard??

bollyrotten · 03-01-2006, 13:45

Hi Folks,

Im new to this forum, stubbled accross it the other day. very informative.

I have a question about the netguard software.
Every time i try to install it, it tells me that i am not an NTL customer!!!!

I AM and have been for 3 years on broadband. It gives me no information on how to rectify this, i cannot find anything on the NTLworld website either.
Has anyone else had this problem and does anyone know how to fix it. its Bl**dy annoying!!

thanks in advance.

03-01-2006, 14:37

ntl Netguard is not available to non-ntl customers or to customers who receive ntl Freedom services through a BT phone line. if thats not the case, then I have no idea why

Hope u get sorted

BTW -

bollyrotten · 03-01-2006, 14:56

thanks, but thats not the case. I am in coventry on the ntl cable network all my phone internet & tv services supplied via fibreoptic off their (ntl) own network. I figured it might have been a virus or spyware, but i did a re-format and got the same messege!
thanks anyway.
anyone else who can help me please post!
cheers

marky · 03-01-2006, 15:07

Click on the conections tab in the navbar at the top, it will tell you if your ip seems to be an ntl one, and if you are going through a proxy.
It may shine some light on it

03-01-2006, 15:22

sorry to hear that bollyrotten, can u tell me or paste the error message u get when trying to install, does it just say "you are not an ntl customer"?

bollyrotten · 03-01-2006, 17:21

i will try for you later, as im still at work at the mo.
its like a popup bubble so will have a go at copying, or write it all down.

im sure i dont go through proxy and can find my ip address easily.
dunno where the navbar is though lol is that on this site?

thanks for all the help people, i will let you know shorty

---------- Post added at 16:37 ---------- Previous post was at 16:35 ----------

Doh just found the nav bar! soz,
all the mince pies have gone to me head lol

---------- Post added at 18:21 ---------- Previous post was at 16:37 ----------

ok guys i have more information for you now,

ok i just tried again to re install netguard with the same error!!!
i have clicked on the connection tab at the top of page and it say the following
"it appears you ARE an ntl customer" then gives my ip address but does say that i go through a proxy server (address 62.255.32.13) this is a birmingham proxy server. (maybe that is the problem)
the message i get from netguard as it loads is the following,
"an error occurred. It appears that although you are connceted to the internet you are notconnected to NTL network. Only NTL customers can activate Netguard.
if you want to sign up to NTL visit wwwntl.com

It has a troubleshooting tab but that takes you to this page http://www.ntlworld.com/helpsupport/netguard/ i cannot find any info on that page to help me!
This is really annoying now cause i am an NTL customer and am connected to their network!
Can anyone help???

bollyrotten · 04-01-2006, 09:19

Who else could i contact regarding this problem, i hae emailed NTL but no responce as yet.

ian@huth · 04-01-2006, 09:35

Quote:

Originally Posted by bollyrotten

Who else could i contact regarding this problem, i hae emailed NTL but no responce as yet.

How about telephoning NTL and asking for help.

bollyrotten · 04-01-2006, 10:04

Thanks, I could do but the tech line cost alot of money per minute. Dont know if they could help anyways as it is a software issue with netguard. Netgaurd says im not an NTL customer on loadup so i cannot even get into the options of the program.
My guess is it has something to to with this NTL birmingham proxy server. My firewall lets the program out on the net ok. and have ruled out many possabilities. My Ip is an NTL one! Im supprised no one else has had this problem in my area too.
thanks anyway Ian

04-01-2006, 10:06

Maybe someone will see your post soon and be able to throw some light on this irritating problem your having. Until then here is the NTL customer service number if you want to try that route? 0800 052 2000 good luck!

04-01-2006, 10:09

Quote:

Originally Posted by bollyrotten

Thanks, I could do but the tech line cost alot of money per minute. Dont know if they could help anyways as it is a software issue with netguard. Netgaurd says im not an NTL customer on loadup so i cannot even get into the options of the program.
My guess is it has something to to with this NTL birmingham proxy server. My firewall lets the program out on the net ok. and have ruled out many possabilities. My Ip is an NTL one! Im supprised no one else has had this problem in my area too.
thanks anyway Ian

Tech support is local call rate 0845 . Not expensive at all

ian@huth · 04-01-2006, 10:11

Quote:

Originally Posted by bollyrotten

Thanks, I could do but the tech line cost alot of money per minute. Dont know if they could help anyways as it is a software issue with netguard. Netgaurd says im not an NTL customer on loadup so i cannot even get into the options of the program.
My guess is it has something to to with this NTL birmingham proxy server. My firewall lets the program out on the net ok. and have ruled out many possabilities. My Ip is an NTL one! Im supprised no one else has had this problem in my area too.
thanks anyway Ian

You can phone NTL for free on the number dodger has just quoted (unless your using a mobile which charges for 0800 numbers).

Netguard is a product provided by NTL and with the error message you are getting NTL should be able to help you and should really be your first port of call.

bollyrotten · 04-01-2006, 10:24

Hey guys Many thanks,
It has been a while since i rang the tech line (think back in the old dialup modem days

lol) was ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1 per minute.

Oh how times change

Cheers i will give em a ring and let you all know how i get on later.

grandmaster · 04-01-2006, 10:46

just out of intrest,

Do you have a proxy server listed in your internet explorer settings?

Tools,internet options,connections,lan settings..

Stuart · 04-01-2006, 11:02

Do you have a router? It's entirely possible that Netguard is picking up the IP your router is giving you, which would not be an NTL IP.

Note: I have never installed Netguard (with or without a router) so could be wrong, but that seems the most logical explanation.

If that is the problem, then there are good, free, firewalls and Antivirus programs. I use ZoneAlarm (http://www.zonelabs.com) and Avast Antivirus (http://www.avast.com).