*ALL* ntl 10Mb Discussion (Part 3)

[Stuart]

OK, so NTL specified a box without checking whether it allowed any room for further expansion? Now, they expect us STB owners who have this incorrectly specified box to pay installation charges to get a modem to give us equal speeds to those Modem users get for free?

[etccarmageddon]

er yes! unless you stick up for yourself. assertiveness pays!

[foxtrot_yankee]

I have a Terayon modem and every night I fail to reach download speeds greater than 1.5Mbps. I thought this 10Mb upgrade was supposed to provide greater speeds!

Reading the ntlworld website, it says I will have to pay £50 to upgrade to a new modem!

This is outrageous! Loyal customers have to shell out more money for a new modem whereas new customers get a shiny new one anyway. This is absolute ********.

[Elysium]

Have to say that if there is any attempt to make me pay £50 then I will decide to go over to Sky+ for the first time and replace my broadband with one of the other providers out there - and also take the telephone line back to BT.

I am simply not willing to be treated in this way with the demand for £50 for a service they are failing to provide with their own 'provided' equipment.

[pixiebot]

Originally Posted by etccarmageddon

er yes! unless you stick up for yourself. assertiveness pays!

Or assertiveness helps you not pay


Had my SACM installed today, was on Samsung STB 3Mbps see my story on page 77 of this thread, post number 1155.

Now getting;

Tue, 13 Dec 2005 15:51:26 UTC

1st 512K took 500 ms = 1024 KB/sec, approx 8438 Kbps, 8.24 Mbps
2nd 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
3rd 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps
4th 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps

Overall Average Speed = approx 9431 Kbps, 9.21 Mbps

The speed as per the above test has fluctuated a bit during the afternoon and may well slow down as the evening progresses, but I know I'm on 10Mbps so I'm a very happy chappy - downloading is phenominal

As far as I'm aware it's all free (as per what CS told me). I'll make a point of checking my next bill.


Thank you NTL, jobs a goodun

[etccarmageddon]

Originally Posted by Elysium

Have to say that if there is any attempt to make me pay £50 then I will decide to go over to Sky+ for the first time and replace my broadband with one of the other providers out there - and also take the telephone line back to BT.

I am simply not willing to be treated in this way with the demand for £50 for a service they are failing to provide with their own 'provided' equipment.

you can probably get sky+ for £50 setup these days! personally I would not let this decide whether to keep or ditch NTL's TV service - I'd get sky+ anyway! but NTL's broadband via a cable modem is excellent value and I wouldn't part with that for ADSL. how about you ditch the TV and go to sky - then they will have to put you on cable modem.

[MistaP]

I too have just had a SACM installed today instead of the STB broadband.
Engineers came and installed me modem in 5 minutes.. Took another 4 damn hours to get it working. No-one in the UK could help me, 3 calls later ,and some geeza in India sorted me out! No queues there either! Whats wrong with the world

Also: 2 engineers came, an NTL and an ex-telewest. They didn't know a THING about 10MB on NTL (fastest they thought was 1MB), only the telewest engineer said about the 10MB unlimited cap on telewest for £20 something. Oh dear! But then again, they did get taken over


Speed test:

Tue, 13 Dec 2005 18:38:47 GMT

1st 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
2nd 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps
3rd 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
4th 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps

Overall Average Speed = approx 9650 Kbps, 9.42 Mbps

[cookie_365]

Has anyone at all actually paid the £50? My recollection from the last round of speed increases was that no-one actually got charged for the upgrade.

[MistaP]

Originally Posted by cookie_365

Has anyone at all actually paid the £50? My recollection from the last round of speed increases was that no-one actually got charged for the upgrade.

I'm assured by a few Cs people that I won't be charge any extra.

[hoggyspuds]

ntl guy (mate of mine) suggested this site to test your download and upload speed. Sorry if it's been posted before.
What does this do? it tests your line speed, both upload and download. The test servers are located in quality data centers for maximum accuracy.
This test is a transfer of nearly uncompressable data (actually, mp3 files). The result shown is your data transfer speed. This should be close, but less, than your rated (purchased) line speed. If you can get close to 90% of your rated line speed, everything is perfect!

http://www.dslreports.com/stest?loc=2

[Elysium]

Had a conversation with CS regarding the 10Mb upgrade for Settop Box owners.. attempting to get the upgraded cable modem and the chap on the phone made it quite clear there would be a £50 charge and that there was little point as broadband users with Set-top-boxes that can only handle 5Mb will be 'replaced' after the New Year.

Is this true, that boxes will be replaced or is this just hot-air coming from CS attempting to not give a SACM away for free?

[etccarmageddon]

hot air.

[pixiebot]

There are so many conflicting stories coming out of CS that I often wonder if we're all speaking to the same company

I was told initially by CS that the Samsung STB was good for up to 30Mbps The chap sounded so convincing too

However, apart from the upgrade, STB/SACM fiasco, CS in my experience have always been polite and very helpful, sorting out problems with the minimum of fuss. So generally, a big to them. The problem is, the operatives at the sharp end aren't being given the correct information, but that is no excuse to (seemingly) make up stories

[Graham M]

Originally Posted by pixiebot

I was told initially by CS that the Samsung STB was good for up to 30Mbps The chap sounded so convincing too

With a 10Mbps LAN Port?

[ALoodb]

Ok now I'm confused, just read that 1mb and 2mb users are going unlimited in Jan 2006, but I was under the impression that everyone was going 10Mb with different download limits... so as a 2Mb user am I going to get unlimited briefly then a speed upgrade and a cap applied ? Or should I just stop worrying about it and see what happens, not in desparate need of either so both would be a welcome change.