Lost & Delayed Mail

sammy · 12-12-2005, 09:45

Hi my name is Sam,

Can someone please advise me as to what could cause emails to get lost or delayed, i mean 6 days sometimes.

Ntl after telling me it was the person sending the email that had the problem have now said that it is something to do with my IP address possibly being black listed and that my lease on ip address was due to expire and that it would change so this would rectify the problem, well the lease has changed but still have the same ip address.

problem now going on for 3 weeks
i have made min of 6 calls to ntl
ntl broadband customer
use xp
microsoft outlook

problem has occured with two seperate senders now but mainly one who is with virgin

i work from home and cannot earn money if i dont recieve my mail or receive it to late.............so could somebody please help me...................xxx

Mick Fisher · 12-12-2005, 13:19

Ntl's email service (when it is working) has been pathetic for all the years I have had the service.

I use Gmail from it's web interface now and have enjoyed a much better service with no appreciable downtime so far at all.

I have experienced the odd couple of bounces due to Sorbs periodically blacklisting gmail. Sorbs seem to blacklist everybody at some time or other.
Sorbs seems to create more problems than it solves and is a major PITA.

MovedGoalPosts · 12-12-2005, 13:30

to Cable Fourm

Everyone thinks of email as being instant communication, but realistically it was not intended to be, and the larger the file size the longer it can take to get there. That's not to say there isn't some sort of problem wiht your account.

It is perhaps worth trying an alternate email provider, but even those can have their issues, not that long ago there were loads of therads on this board about hotmail.

Having said that, you are complaining that failure to get email means you can't earn money. Presumably you are on a residential service, so your buisiness use doesn't really leave you with grounds for much more than a whinge.

---------- Post added at 14:30 ---------- Previous post was at 14:29 ----------

Moving to email discussion

simbr · 12-12-2005, 14:58

Your IP address has absolutely no bearing on receiving email.
Is all your email delayed or only mail from particukar sources e.g. hotmail?

sammy · 13-12-2005, 07:27

i am receiving mail from other people ok its just this one person who is with virgin and they have said that everyone else is receiving thier mail fine and so the problem is with me.........he receives message from the mail delivery service saying error 4.4.7 delivery time expired.

Simcut · 13-12-2005, 09:02

hi sammy, welcome to the forum, my suggestion to you is to get an account on gmail, let me know if you'd like an invite

sammy · 13-12-2005, 11:02

Thanks for everyones input, i will try gmail as suggested thanks

but i still havent solved the problem which means contacting everyone with my change of email address.......nightmare

Scarlett · 13-12-2005, 11:22

Sammy, spend a tenner on a domain name, then you can route the mail to whoever you please and no one will know the difference. They'll just keep mailing Sammy 'at' your-domain.co.uk. this way you'll only need to change the address this once and thats it.

Also you could select a domain name that's relevent to you i.e. Sammy 'at' my-business.co.uk which will probably look better than a standard ISP email.

**Paul** · 13-12-2005, 11:26

Quote:

Originally Posted by sammy

i am receiving mail from other people ok its just this one person who is with virgin and they have said that everyone else is receiving thier mail fine and so the problem is with me.........he receives message from the mail delivery service saying error 4.4.7 delivery time expired.

They are wrong to assume that. The actual error message and headers will show where the problem actually is.

sammy · 13-12-2005, 12:07

[Quote:]They are wrong to assume that. The actual error message and headers will show where the problem actually is.[/quote]

i have one of the messages they recieved and copied it below (i have taken out part of their email though for their privacy)

Quote:

----- Original Message -----
From: "Mail Delivery Service" <postmaster@bouncemessage.net>
To: <????????@virgin.net>
Sent: Sunday, December 04, 2005 12:22 PM
Subject: Delivery Status Notification

> - These recipients of your message have been processed by the mail server:
> myemailaddy@ntlworld.com; Failed; 4.4.7 (delivery time expired)

This doesnt tell me whether it was sent from NTL or Virgin can you tell and why did delivery time expire, what does all this mean.

Can you help

edit Rob C: email addy deleted

injuneer · 13-12-2005, 13:12

Quote:

Originally Posted by sammy

i am receiving mail from other people ok its just this one person who is with virgin and they have said that everyone else is receiving thier mail fine and so the problem is with me.........he receives message from the mail delivery service saying error 4.4.7 delivery time expired.

I've had similar problems from a Virgin net address. Email can take anything from 24 hours to 3 days to arrive! I thought it was from just one particular address but I have since experienced it from another Virgin net customer. My friend has reported it to Virgin net. She has no problems sending to other ISP's and I don't experience it from anyone else (except maybe government systems, but that is only to be expected.)

Simcut · 13-12-2005, 15:24

Quote:

Originally Posted by sammy

Thanks for everyones input, i will try gmail as suggested thanks

but i still havent solved the problem which means contacting everyone with my change of email address.......nightmare

yeah it is a pain in the **** but to be honest its the best thing I've done, I really like gmail, works a lot better, you can even incorporate it into your outlook express :]

I've sent you a PM reply, I'll get the ball rolling once you reply back

sammy · 13-12-2005, 22:27

Thank you everyone for your input..i have now sorted out a gmail account and set it up in outlook and will look into getting own domain after xmas.

Cheers guys

simbr · 17-12-2005, 21:06

Some of Virgin's mail severs (run by Critical Path) are (or were, haven't checked) stuck on SORBS. It is a known problem and they are working to resolve it.