[Merged] Manchester Issues

[Chrysalis]

Originally Posted by Ignition

Sorry to say this but Bill C, who I assume you are referring to, is not a network engineer, nor do broadband engineers maintain and service the local networks in the North West.

---------- Post added at 22:09 ---------- Previous post was at 22:04 ----------




You missed a 102ms spike in hop 3, a 71ms and a 29ms variation in hop 4, a 40ms spike to hop 5, a 28ms spike to hop 6, a 114ms spike to hop 7 and coloured a 21ms response in hop 8 but missed a 24ms one.

If this was done via wireless to your USR router try it wired instead or check signal for variations, alternatively supply something a little more concrete as far as proof of this affecting service, I note no packet loss to end destination indicating no ongoing packet loss and just drops to routers here and there.

Some variation with regard to latency is sadly an inevitable part of speed upgrades, and aspects of the upgrades aren't complete anywhere in the country. When all is done this might well stabilise your service.

Alternatively follow standard troubleshooting procedures for yourself and start calling directors of ntl

---------- Post added at 22:18 ---------- Previous post was at 22:09 ----------

                                           Packets               Pings
Hostname                                %Loss  Rcv  Snt  Last Best  Avg  Worst
 4. tele-ic-1-ge-200-205.inet.ntl.com      0%   51   51     1    0    2     10
 5. nth-bb-b-so-600-0.inet.ntl.com         0%   51   51     6    3    6     26
 6. lee-bb-a-so-600-0.inet.ntl.com         0%   51   51     6    6   10     74
 7. lee-bb-b-ae0-0.inet.ntl.com            0%   51   51    10    6   11     61
 8. man-bb-a-so-700-0.inet.ntl.com         0%   50   50    10    7    9     32
 9. glfd-bam-1-atm403-1.inet.ntl.com       0%   50   50     8    7    9     24
10. oldh-t2cam1-a-ge-wan32.inet.ntl.com    0%   50   50     9    7   12     73
11. ubr01roch.inet.ntl.com                 2%   49   50    10    8   10     15

--- ubr01roch.inet.ntl.com ping statistics ---
100 packets transmitted, 100 packets received, 0% packet loss
round-trip min/avg/max/stddev = 8.090/10.302/15.299/1.504 ms

Looks like the baby is deprioritising rather than having a genuine issue.

Might be a local fault, however people are all in generally different networks with no real crossover points at the *access* level.

Core level appears at a very casual inspection to be ok.

ignition what tool you get for those stats so I can use it for my diagnostics, thanks.

[Ignition]

Originally Posted by Chrysalis

ignition what tool you get for those stats so I can use it for my diagnostics, thanks.

Umm nothing more interesting than MTR and ping I'm afraid

[Florence]

Still problems on the Manchester area. I am having to select a proxy for some websites to get them to load, FTP is struggling to connect to my webspace timing out a lot yet tracerts and pings are fine. Just what is going wrong with the network I cannot even access the modems config it keeps timing out.
I get this message trying to connect to my webspace;

WinSock 2.0 -- OpenSSL 0.9.7e 25 Oct 2004
[R] Connecting to www.kittysworld.co.uk -> DNS=www.kittysworld.co.uk IP=195.62.28.9 PORT=21
[R] Connection failed (Connection timed out)
[R] Delaying for 120 seconds before reconnect
[R] Connecting to www.kittysworld.co.uk -> DNS=www.kittysworld.co.uk IP=195.62.28.9 PORT=21
[R] Connection failed (Connection timed out)
[R] Delaying for 120 seconds before reconnect
[R] Connecting to www.kittysworld.co.uk -> DNS=www.kittysworld.co.uk IP=195.62.28.9 PORT=21 (attempt # 1)
[R] Connection failed (Connection timed out)
[R] Delaying for 120 seconds before reconnect
[R] Connecting to www.kittysworld.co.uk -> DNS=www.kittysworld.co.uk IP=195.62.28.9 PORT=21 (attempt # 2)
[R] Connection failed (Connection timed out)
[R] Delaying for 120 seconds before reconnect
[R] Connecting to www.kittysworld.co.uk -> DNS=www.kittysworld.co.uk IP=195.62.28.9 PORT=21 (attempt # 3)
[R] Connected to www.kittysworld.co.uk
[R] 220---------- Welcome to Pure-FTPd [TLS] ----------
[R] 220-You are user number 2 of 50 allowed.
[R] 220-Local time is now 15:45. Server port: 21.

Is there anything that can be tried to find where this problem is?

Originally Posted by Florence

Just what is going wrong with the network I cannot even access the modems config it keeps timing out.

The modem config timing out is a local issue on your pc not a network issue.

[Florence]

suppose the FTP timing out and the unable to surf are also local issues with my PC?

I have not changed anything on my pc since the last time I accessed the modems config but to keep getting messages saying access denied makes one think NTL have updated info and blocked people out again.

Originally Posted by Florence

suppose the FTP timing out and the unable to surf are also local issues with my PC?

I did not say that, Its up to you if you just want to fight over it. However the modem config timing out IS local to your pc. It is not coming from the network, its coming from the modem its self ? so how can the network make it time out ?


And BTW Its remarks like that, that make me glad i will not have to deal with this after the 24th of this month.

[Stuart]

Bill: I think Florence is suggesting that ntl have altered something on the modem to prevent users accessing the config page.


Florence: It sounds like your modem is on the way out. Have you called Customer Services?

Originally Posted by Stuart C

Bill: I think Florence is suggesting that ntl have altered something on the modem to prevent users accessing the config page.


Florence: It sounds like your modem is on the way out. Have you called Customer Services?

There has been no config changes to stop you looking at the config page. Also that modem is no older than 4 months

[Chrysalis]

Well if your modem is timing out then it will obviously affect your internet since the modem is the middle point between you and the net.

Seems you need to resolve the modem issue before you can take this further.

[craig5320]

Can anyone answer whether it is actually possible for NTL to switch the UBR I use?


My connection has been pants for almost a month now, and if it's not sorted soon, I'm really gonna have to start thinking about getting a BT line and Sky+ I just can't put up with anymore. But if NTL can sort this then I would gladly hold out, but it's just not looking promising for me.


So can CS help me in anyway or what?

Is there anyone here who could check my UBR status etc?

Originally Posted by craig5320

Can anyone answer whether it is actually possible for NTL to switch the UBR I use?


My connection has been pants for almost a month now, and if it's not sorted soon, I'm really gonna have to start thinking about getting a BT line and Sky+ I just can't put up with anymore. But if NTL can sort this then I would gladly hold out, but it's just not looking promising for me.


So can CS help me in anyway or what?

Is there anyone here who could check my UBR status etc?

The short answer is "no" its not something that cs can do.

[Florence]

without changing anything on the pc I can get as far as logging in then it times out again. It is just like trying to log onto my webspace if you keep trying you get a bit further but everything is so painfully slow.

I will call TS but last time I was just told ther was no problem and its my end.. I had removed the router then so it was just the PC and the modem.

I am getting fed up with all this I have had random disconnections, connections but no data passing through.

[th'engineer]

Originally Posted by Florence

without changing anything on the pc I can get as far as logging in then it times out again. It is just like trying to log onto my webspace if you keep trying you get a bit further but everything is so painfully slow.

I will call TS but last time I was just told ther was no problem and its my end.. I had removed the router then so it was just the PC and the modem.

I am getting fed up with all this I have had random disconnections, connections but no data passing through.

Have you tried a better router most of the network problems went when i changed from Actiontec to US robotics

Now Now your not looking for NTL to admit problems it might be a "local issue"

[Ignition]

Originally Posted by Chrysalis

Well if your modem is timing out then it will obviously affect your internet since the modem is the middle point between you and the net.

Seems you need to resolve the modem issue before you can take this further.

Nope different subsystems would deal with traffic and the status pages.

Modem has to switch the traffic, doesn't go anywhere near the bits that would deal with ping replies to itself, or the web daemon.

---------- Post added at 22:03 ---------- Previous post was at 22:00 ----------

Originally Posted by craig5320

Can anyone answer whether it is actually possible for NTL to switch the UBR I use?

Possible yes, pointless yes.

Not really an easy thing to do either, kinda requires some new laser equipment, new cabling, etc, etc, you get the idea. You're unlikely to pay ntl enough during your time with them to pay back the investment of resegmenting you personally.

---------- Post added at 22:06 ---------- Previous post was at 22:03 ----------

Anyway...

This isn't really helping, this is just a collection of unrelated issues from people who happen to be in Manchester. We could have a 'Manchester issues' a 'Berkshire issues' a 'Hampshire issues' etc etc this really doesn't help and ends up as nothing more than a gripe thread.

Really what are the symptoms, can you pop a traceroute in so that can see if you're losing routing rather than total disconnection if that's the case, etc, etc.

At the moment this isn't helping anyone get anywhere as it's a complete mess with no sense of direction or organisation.

There are loads of things that can cause these various issues, and nothing that can cause all of them.

---------- Post added at 22:08 ---------- Previous post was at 22:06 ----------

Originally Posted by Florence

Still problems on the Manchester area. I am having to select a proxy for some websites to get them to load, FTP is struggling to connect to my webspace timing out a lot yet tracerts and pings are fine. Just what is going wrong with the network I cannot even access the modems config it keeps timing out.
I get this message trying to connect to my webspace;




Is there anything that can be tried to find where this problem is?

I don't think that's the ntl network to be honest. It doesn't care what you are trying to access, all it cares about is getting whatever you are sending to the other side, be it ICMP, FTP, etc, etc.

Anyone else in Manchester who can replicate these FTP connection issues?

Scary I know, but replication is usually a very very good step towards troubleshooting.

An idea of where people are in Manchester would be handy too.

Or we could just carry on with the random complaining without any real information to assist in resolutions.

---------- Post added at 22:10 ---------- Previous post was at 22:08 ----------

Originally Posted by th'engineer

Have you tried a better router most of the network problems went when i changed from Actiontec to US robotics

Now Now your not looking for NTL to admit problems it might be a "local issue"

Florence suggests that isn't the issue as she informed that it was the same bypassing the router.

Not sure if that meant that the stability issues persisted or the issues connecting to servers.

[Florence]

Pinging kittysworld.co.uk [195.62.28.9] with 32 bytes of data:

Reply from 195.62.28.9: bytes=32 time=16ms TTL=52
Reply from 195.62.28.9: bytes=32 time=17ms TTL=52
Reply from 195.62.28.9: bytes=32 time=21ms TTL=52
Reply from 195.62.28.9: bytes=32 time=17ms TTL=52

Ping statistics for 195.62.28.9:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 21ms, Average = 17ms


Tracing route to kittysworld.co.uk [195.62.28.9]
over a maximum of 30 hops:

1 13 ms 9 ms 14 ms 10.9.0.1
2 115 ms 18 ms 21 ms oldh-t2cam1-b-ge-wan51-129.inet.ntl.com [80.5.16
5.109]
3 12 ms 11 ms 14 ms manc-t3core-1b-ge-011-0.inet.ntl.com [213.104.24
2.169]
4 11 ms 11 ms 12 ms man-bb-b-so-400-0.inet.ntl.com [213.105.242.245]

5 21 ms 17 ms 17 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

6 18 ms 18 ms 19 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

7 20 ms 22 ms 19 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
8 20 ms 19 ms 22 ms xchangepoint-gw1.aexiomus.net [217.79.160.25]
9 22 ms 28 ms 19 ms peer8.rbl-mer.aexiomus.net [80.82.128.46]
10 31 ms 31 ms 29 ms 84-45-244-6.no-dns-yet.enta.net [84.45.244.6]
11 30 ms 18 ms 21 ms mars.miniserve.net [195.62.28.9]

Trace complete.