*ALL* ntl 10Mb Discussion (Part 3)

[Widescreen]

You could say that....

I've had their 1mb and 3mb service and always had full speeds.

When the upgrade happened, during the day my speed is from 3mb to 8mb up and down.

From about 7 in the evening the connection get worse, 5mb then as the night goes on down to 1mb and lower.

I'm currently getting 1mb speeds right now from usenet, and usnet always maxed out my connection.

Wish i never got the upgrade now, as i use my connection at night mostly, xbox live is a nightmare.

Originally Posted by dunkyb

my ambit 120 modem suffered a data blackout again today at about 10pm.. had to do a hard reset.

Anyone else with this modem having these probs since the upgrade??

Where do you get the 30:1 figure from?

I remember that info being on the ntl broadband page, they were comparing it to that of bt... I have been browsing over ntlworld and cant seem to find it. as I said that was a year or so ago.

[PromaneX]

Just to clear up some stuff:

I called ntl today and asked them to upgrade me from 2Mb to 10Mb they said "Okay" and i hung up.. i rebooted my cable modem (the blue one i got when i first got the net) and changed from USB to ETHERNET and tested my downlosd speed:
result:
[img]Download Failed (1)[/img]
As you can see its running rather quickly, i have had no problems at all. it was so easy. if your having problems just take a look at your setup at home, something will be causing them (DONT use USB!!!)

EDIT: I have just download stuff via usenet at 1235KBps, damn this kicks bottom!

[eZ`]

Try a heavy traffic torrent.

[PromaneX]

I can never get a torrent to work lol, it confused the hell outta me >.<

[geminian68]

http://dessent.net/btfaq/

[PromaneX]

gah i will just stick to my trusty usenet (i use UseNeXT and it ROCKS!!)

[pazor]

Here is my story...
Monday Rang CS they said since i have a stb i will only get around 5mb unless i spend £50 on a new modem.So after a wing they said they would sell me one for £25 but until i get one they will enable me to get 5mb.

Wensday still no 5mb pulling my usual 3mb max from Ftp/speed test sites.
Rang CS again Indian women told me to go to www.ntlworld.com/stb then put phone down. That link is rubbish just tells you all about it and a form to fill in for the new modem.
Rang CS again said i didnt want a new box as cant be botherd messing around with my router and xbox again 5mb will be fine. But i havent still got it. Placed me on hold for 5mins then said i need to fill the form in for the new modem i said i dont want the new modem,.In the end was advised to fill the form in when they come to fit a new modem tell them u dont want it but ask the enginer to enable 5mb on my stb,,
I have and CS seem to have no idea what is going on,,,

[dward]

Originally Posted by pazor

Here is my story... Monday Rang CS they said since i have a stb i will only get around 5mb unless i spend £50 on a new modem.So after a wing they said they would sell me one for £25 but until i get one they will enable me to get 5mb. Wensday still no 5mb pulling my usual 3mb max from Ftp/speed test sites. Rang CS again Indian women told me to go to www.ntlworld.com/stb then put phone down. That link is rubbish just tells you all about it and a form to fill in for the new modem. Rang CS again said i didnt want a new box as cant be botherd messing around with my router and xbox again 5mb will be fine. But i havent still got it. Placed me on hold for 5mins then said i need to fill the form in for the new modem i said i dont want the new modem,.In the end was advised to fill the form in when they come to fit a new modem tell them u dont want it but ask the enginer to enable 5mb on my stb,, I have and CS seem to have no idea what is going on,,,

I just got off the phone from NTL an hour back, they pointed me to the web page that says £50 if i want upgrade now etc... The polite lady at CS didn't mention the charge at all when she showed me, she was just showing me that my STB is capable of 5mbps only. Anyway they are coming round on Saturday to install my upgrade for free lol

[PromaneX]

you dont need an upgrade, my little blue modem is pumping out huge speeds, as is my brothers silver ambit one, i think i am lucky in that my cs calls are routed to scotland and not the other side of the world

[Chrysalis]

Originally Posted by Dodger444

I remember that info being on the ntl broadband page, they were comparing it to that of bt... I have been browsing over ntlworld and cant seem to find it. as I said that was a year or so ago.

Not good sign it is removed then. It suggests it is no longer valid and if it was raised it wouldnt be a good idea to publish the new number. Just my thought.

[chobb]

This forum has been a great help since I received my £50 letter from NTL yesterday. I've been reading with interest the various ways you guys have been trying to get NTL to supply the 10Mbs they promised for free.

Here's my experience:
This morning I 'phoned NTL CS and explained that I wasn't happy. First the woman on the other end didn't know about a £50 charge, then when she asked someone else she said that was true. I complained that it wasn't acceptable. She agreed but there was nothing she could do.

I waited until this afternoon and tried again. I asked about a SACM instead and was told that they can't authorise that and I would have to speak to Sales. I asked to be put through to Disconnections and she said that she really couldn't authorise this and recommended I to speak to Sales. So I agreed. When I got through to Sales I explained the situation to the guy and said how ridiculous it was and asked for either a STB upgrade for free or a SACM for free. He instantly arranged for a SACM to be installed (he said next Wednesday, but I wanted the Friday) at no charge. He gave me my PIN and I confirmed there would be no charge for the SACM or for installation. He said there was no charge.

Bingo!

It pays to try this approach (as others have) and it's all thanks to you guys. Cheers.

Originally Posted by Chrysalis

Not good sign it is removed then. It suggests it is no longer valid and if it was raised it wouldnt be a good idea to publish the new number. Just my thought.

I agree.

---------- Post added at 16:54 ---------- Previous post was at 16:50 ----------

Just had my letter too... Dont know why tho? I've not had the samsung stb for a month or so, they replaced it for a ntl:250 SACM for FREE. Yet they seem to think I still have the sammy

Dear Mr xxxxxxx
Your Broadband service just got better!

Christmas has come early - as you're a premium customer you will be amongst the first to be upgraded to our new 10Mb package.

Please note that download speeds are dependent upon set-top box capability. Your curent set-top box is capable of supporting speeds upto 5mb, so that is the maximum you will recieve after the upgrade - which is still almost double your current speed, and at no extra cost.

If you wish we will visit your home to upgrade your set-top box so that you can benefit from the full power of ntl 10Mb Broadband (subject to £50 upgrade charge). For more information visit www.ntlworld.com/stb

As well as a faster downloads, you'll get:

* Lower price from £37.99 to £34.99 early in 2006

* Quicker uploads increased from 300K to 512K

* More usage - more than double your monthly allowance from 30GB to 75GB

* Enhanced security with ntl Netguard for constant PC protection - worth over £40! Download it FREE now at www.ntlworld.com/netguard.

* FREE entertainment - get 'Broadband Plus' which includes premium music, games, photos and kids content worth £30 per month

If you don't have Broadband Plus today simply go to www.ntlworld.com/broadbandplus to register. If you already have Broadband Plus the charge will be removed from your bill in December.

We'll automatically upgrade your service in December and reduce your bill to £34.99 early in 2006.

We wish you a Merry Christmas and a Happy New Year!

Yours Sincerely

Bill Goodland
Internet Director

Note: 10Mb service subject to modem capability and assumes components working at optimum speed and capacity.

[etccarmageddon]

I think they're counting on a number of customers who will pay and those that are savvy enough to negotiate are the ones who wont be paying!

[fire]

So does anyone have 5 mbit on their Samsung yet?I am thinking of upgrading from my 2 mbit.