Slow speeds on 10 Meg

caroline · 06-12-2005, 19:04

Hi All
my internet speeds have been really good, had no problem with the internet except when they moved me up fron 1 meg to 3 meg,some time ago , anyway after a month with no joy a very kind guy[ntl engineer] on the forum sorted it out for me.I have been told that i am on the 10 meg but my speeds are now worse than when i was on 3 meg, apart from the weekend where they were excellent, and it seemed that i was on 10 meg, can anyone help me please as ntl say my modem is working correctly and the signal is fine, has the 10 meg rolled out in hertfordshire or are they still doing maintanance and why was i getting what seemed to be the right speeds and now im not.

THANX

bopdude · 06-12-2005, 19:18

Sorry I can't help you more than suggest you do a speed test and post the results for someone more techie.
You could always try posting in the NTL broadband section and not the NTL tv section

caroline · 06-12-2005, 20:27

i have posted my results of a speed test in the forum [ all ntl 10 mb discussion] can anyone please tell me if it sais i have the 10 meg , [which i doubt] as my speeds are really bad now.if they are bad can anyone help please as to how i can get the speeds i had at the weekend which were really good.

big thanx

Stuart · 06-12-2005, 20:36

Duplicate threads merged and title edited. Please don't create multiple threads for the same problem.

---------- Post added at 20:36 ---------- Previous post was at 20:33 ----------

caroline, do you get slow speeds just browsing, or are they slow for other things as well, such as FTP downloads?

06-12-2005, 20:37

Could you post your speed test results here Caroline?

caroline · 06-12-2005, 20:37

there slow on downloads.

06-12-2005, 20:39

Go to Quick Links at the top of this page and select New Speed Test and post the results...

This test seems to give more reliable results.

caroline · 06-12-2005, 20:50

1st 512 took 3135 ms 167237 kb/sec approx 1378 kbps , 1.35 mbps
2nd 512 took 2653 ms 197621 kb/sec approx 1628 kbps , 1.59 mbps
3rd 512 took 721 ms 727168 kb/sec approx 5992 kbps , 5,85 mbps
4th 512 took 1553 ms 337597 kb/sec approx 2701 kbps , 2.64 mbps

does it matter that im useing firefox ?

06-12-2005, 20:53

Tue, 6 Dec 2005 20:51:40 UTC

1st 512K took 437 ms = 1199744 KB/sec, approx 9886 Kbps, 9.65 Mbps
2nd 512K took 422 ms = 1242389 KB/sec, approx 10237 Kbps, 10 Mbps
3rd 512K took 437 ms = 1199744 KB/sec, approx 9886 Kbps, 9.65 Mbps
4th 512K took 438 ms = 1197005 KB/sec, approx 9576 Kbps, 9.35 Mbps

Overall Average Speed = approx 9896 Kbps, 9.66 Mbps

That is what I get using IE6, have you tried restarting your modem / stb / router / pc?

Mine went on a go slow earlier and that cured it for me...

This is what I got using Firefox -

Tue, 06 Dec 2005 20:54:06 GMT

1st 512K took 453 ms = 1157369 KB/sec, approx 9537 Kbps, 9.31 Mbps
2nd 512K took 422 ms = 1242389 KB/sec, approx 10237 Kbps, 10 Mbps
3rd 512K took 438 ms = 1197005 KB/sec, approx 9863 Kbps, 9.63 Mbps
4th 512K took 515 ms = 1018035 KB/sec, approx 8144 Kbps, 7.95 Mbps

Overall Average Speed = approx 9445 Kbps, 9.22 Mbps

caroline · 06-12-2005, 20:59

yes tried restarting the modem many times, i also dont have a router connected its just ethernet connection into my pc.Oh yer my

overall average speed is = approx 2925 kbps , 286 mbps

06-12-2005, 21:04

OK, have you logged in to your modem to make sure that you actually have the 10mb config file?

(assuming you have an ambit modem)

to do this type - http://192.168.100.1/ in to your web address field

the username and password is root

click on Operation Configuration and check that your -

Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps

is as above.

If not, then you do not have 10mb.

Keep us posted....

hth

caroline · 06-12-2005, 21:10

yes the numbers for downstream and upstream are the same.

06-12-2005, 21:48

OK, what modem do you have?

hokkers999 · 06-12-2005, 21:48

Quote:

Originally Posted by Tuftus

Go to Quick Links at the top of this page and select New Speed Test and post the results...

This test seems to give more reliable results.

That's because it never *leaves* the NTL network so it isn't really a test at all. Try going to here http://www.irishisptest.com/myspeed/ and then report your results. I just ran the test and got 9.80 mbps down and 527 kbps up. Spot on for 10 meg.

06-12-2005, 21:54

Quote:

Originally Posted by hokkers999

That's because it never *leaves* the NTL network so it isn't really a test at all. Try going to here http://www.irishisptest.com/myspeed/ and then report your results. I just ran the test and got 9.80 mbps down and 527 kbps up. Spot on for 10 meg.

OK here is mine from your site...

9.82mbps Down
506 kbps Up

So whats the difference?

She still has a problem.