*ALL* ntl 10Mb Discussion (Part 3)

[Eastwood_357]

HiI phoned NTL last night, to ask about swopping out to a modem from a STB, lady told em it would cost £50. Explained that i had been phoning during the month about the 10mb upgrade. Also explained that if i had know then it would cost me to get the modem i would have ordered it then. She said hold on and put me through to sales and got a new modem ordered for me to be installed on monday. Free of charge.Eastwood

[lakeybloke]

Originally Posted by eTa

p.s. What would would happen if I downgraded to 2Mbit for a month then requested the 'new' 10Mbit service in January? Would NTL have to supply me with a new modem?

Thats a good question, as after talking to CS this morning, I downgraded to 2mb after they refused to let me have the modem for nowt...

Does this also mean that I am signing up to another 12 month contract by lowering the speed?.

[afraser2k]

I've just been on to CS about getting a new cable modem to replace my Surfboard 3100. First phone call I was given the phone number for the Xbox Live(?) support (0845 650 0101) aftere being put on hold. I phoned again and the second the agent (Chris) told me (after being on hold again) that I should be getting the full speeds and transferred me to the cable modem fault support people, well, transferred and currently waiting 10+ minutes in the queue. Now discovered that they've transferred me to the faults who don't do broadband support apparently.

At this rate I might even consider paying the £50.

[RobK]

Originally Posted by Dobbo

What firmwire upgrade? my config file is
Software Upgrade File Name : ntlhm100_ntl0002.cpr
is that what you mean?

Yes that's the same as mine. Here's the config page:

Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm100_ntl0002.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : completeFromProvisioning

And here's my speed test results:

Tue, 06 Dec 2005 19:58:11 GMT
1st 128K took 94 ms = 1394383 Bytes/sec = approx 11601 kbits/sec
2nd 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
3rd 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
4th 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec

[samuel]

Ha ha ha
Ntl is way better than the other services offering high bandwidth. If you do a speed test on one of the so-called higher services elsewhere you will very rarely get what you are paying for. Check their conntention ratios and this will explain it.
Moaning folks - please please go elsewhere and try these other services and report back here - I can't wait to hear about it!

Originally Posted by markknell

Yes of course but only because NTL have to keep up with any other ISP and the services they offer.

IF NTL did not perform upgrades I would of gone elsewhere ages ago. I would of gone to an ISP that offers higher speed for the same cost or less. It doesn't matter to me what speed other ISP's were offering a year ago, it's what they offer now and thatâ₠¬Ã¢â€žÂ¢s the same for NTL. It's irrelevant that NTL upgrade for free because if they didn't everyone would go elsewhere.

Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s just competition. In less than a year no doubt most exchanges will offer 8mbit as a standard product. Some offering up to 22/24mbit - I just think people are making a big deal out of the 'free upgrades' and saying that we should be grateful.

---------- Post added at 20:03 ---------- Previous post was at 20:01 ----------

PS 10meg is fab!!!

[Bursar]

Originally Posted by afraser2k

I've just been on to CS about getting a new cable modem to replace my Surfboard 3100. First phone call I was given the phone number for the Xbox Live(?) support (0845 650 0101) aftere being put on hold. I phoned again and the second the agent (Chris) told me (after being on hold again) that I should be getting the full speeds and transferred me to the cable modem fault support people, well, transferred and currently waiting 10+ minutes in the queue. Now discovered that they've transferred me to the faults who don't do broadband support apparently.

At this rate I might even consider paying the £50.

I spent about 45mins on the phone to NTL and went through about 4 people before being told by an Indian guy that my 3100 would support the 10MB connection. A recent speed test has put it at about 5.8MB, so better than the 2MB I had before so I'm happy enough at the moment.

If things haven't improved by January I'll be looking to NTL for a new modem.

[caroline]

results useing - robin walker speed test

1st 128k took 100ms = 1310720 bytes/sec=approx 10905 kbits/sec
2nd 128k took 170 ms = 771012 bytes/sec = apprx 6415 kbits/sec
3rd 128 k took 551ms = 237880 bytes/sec = approx 1979kbits/sec
4th 128 k took 190ms = 689853 bytes/sec = approx 5740 k bits/sec

useing internetfrog.com/mypc/speedtest

download speed is 1.83mbps
upload speed is 3.49kbps

download - 1,839,952bps
upload - 349,152 bps
qos 58%
rtt 9ms
max pause 150ms

im connected to the internet useing ethernet, and was told by ntl that i am on 10 meg.

[timmay]

Originally Posted by timmay

Hiya

I've just tried to upgrade my 2MB to 10MB but the guy at CS said I needed to upgrade to 3MB first (£37.99 ).

Is what he said correct?

Thanks,

Tim

????

Thanks,
Tim

[Griffin]

Originally Posted by Hans Gruber

.......... It's the same with the internet today you should get more for your money than you did 5 years ago.

Pity the same doesn't apply to bandwidth as well, by the way it has diminished in the last 5 years (unlimited > 75gb)

[tugmaster666]

have been given a new modem (ntl 250) and its slower than my old modem sb3100 i went online to try and upgrade:
Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

lol i am going to give up and settle with a 3mb connection i think as NTL have been nothing but USELESS!!!

role on SDSL with BT

[Ignition]

Originally Posted by tugmaster666

have been given a new modem (ntl 250) and its slower than my old modem sb3100 i went online to try and upgrade:
Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

lol i am going to give up and settle with a 3mb connection i think as NTL have been nothing but USELESS!!!

role on SDSL with BT

You're going to pay £175/month + VAT for 2Mbit are you?

[markknell]

Originally Posted by samuel

Ha ha ha
Ntl is way better than the other services offering high bandwidth. If you do a speed test on one of the so-called higher services elsewhere you will very rarely get what you are paying for. Check their conntention ratios and this will explain it.
Moaning folks - please please go elsewhere and try these other services and report back here - I can't wait to hear about it!




---------- Post added at 20:03 ---------- Previous post was at 20:01 ----------

PS 10meg is fab!!!

I agree 10mbit is great. I wasn't saying otherwise. All I was saying in my previous posts, is I'm fed up with people going on about FREE UPGRADES when all NTL are doing is keeping up with everyone else.

FYI when I do a speed test it's anywhere between 5mbit to 10mbit. I don't really care. My recent posts had nothing to do with that.

[samuel]

Originally Posted by tugmaster666

have been given a new modem (ntl 250) and its slower than my old modem sb3100 i went online to try and upgrade:
Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

lol i am going to give up and settle with a 3mb connection i think as NTL have been nothing but USELESS!!!

role on SDSL with BT

Live nice and close to the BT exchange then do you?

[hokkers999]

Originally Posted by Killerv

when connecting to http://192.168.100.1/

what username /password is used?

If the Motorola SB4100 then none are required

Originally Posted by timmay

Hiya

I've just tried to upgrade my 2MB to 10MB but the guy at CS said I needed to upgrade to 3MB first (£37.99 ).

Is what he said correct?

Thanks,

Tim

Yes Tim,
To get the top tier you have to pay the top money £37.99.