*ALL* ntl 10Mb Discussion (Part 3)

[lakeybloke]

Just spoke to some bloke at Customer Services who REFUSED to give me the modem for nothing. (I have a STB). I asked how they can be charging some people for the modem, and not others. When he asked how I knew this, I told him about this site and he huffed and puffed.

Anyhow, he refused to budge, "So what is it you want me to do, sir?"....so I told him to downgrade me to 2meg as I refuse to pay 50quid for something that I should essentially be getting for nothing, as others have. He still didn't budge and so I am now down to 2mb at £24.99. So at least im saving a tenner a month now!.

He did say, however that he would note what I said about some people getting it for nothing (yeah, right...and stick it in his filing tray!).

Got a good mind to cancel the bloody thing altogether now and go ADSL.



Why are they so inconsistent?. Is they ANYONE on here who can do something about this?.

[MistaP]

This thread makes my blood boil.

The only reason i got 3MB from NTL was I was waiting on the 10MB upgrade when rumours first became of it months ago. They installed me with a STB

And I hate the way arrogant people who have the upgrade tell the others not to moan. WE PAY THE SAME TOO!

At the time when i got NTL internet it was cheaper and faster. Now its trying to catch up with DSL.

But today, you can get faster cheaper DSL than ntl internet and switch providers easier too.
My example: UK Online £24 8Meg Unlimited - 22Meg (ADSL2 where avail) £30 Unlimited

And to those that said we should'nt moan about the £50 fee. EErr We're already paying £38 EVERY month, an adsl modem is £30, or cheaper. Ebay? So yes, thats something else to moan about.

There's 'supposed' to be a CS supervisor ringing me back today. The woman i spoke to yesterday was actually eating on the phone, and abrubtley would say 'WHAT?', not pardon, or excuse me when she couldn't here me properly. And funnily enough, there were no supervisors available, but that they finished work 40 mins later - wierd time to have a break?


I suggest those with contacts to managers started feeding back the consenus, as I'm sure im not alone my feelings, as a good few posts show these days. CS needs a hell of a good revamping from a customers point for a view. Not to mention the que to get through.

[etccarmageddon]

dont get angry get even - ask to cancel your services if you're not happy.

[ricko1232003]

I spoke to NTL CS on Fri 2nd Dec to ask for free upgrade to 10mb told was unable to process it at the time, but would be done automatically within a fortnight, after reading many posts saying the Samsung STB was unable to function at full capabilities I asked about this and they replied that they didn't have a clue and would put me through to Sales. After speaking to sales was informed NTL would install a blue SACM on Saturday 10th free of Charge and was there anything else they could do for me?. After reading the NTL 10mb microsite I am now wondering whether they are going to charge me the £50 upgrade fee, or if its due to a high demand of people requesting the upgrade immediately.

[lakeybloke]

NTL wouldn't know good Customer Service if it bit them on the backside.

When I get home tonight and find I have to re-register because they have knocked me down to 2mb, I may very well end up cancelling the thing, as I am so frustrated now. Can't even have the telly without the flaming phone!.

So, they will have gone from losing a tenner a month for the sake of a poxy £50 modem, to losing a customer completely.

But then, being the corporate animal that they so obviously are, I don't suppose they will be that bothered as another sucker will sign up to this dreadful service to replace me.

When it works its fine, when it doesn't, or you have to call CS for ANY reason, you will know what we angry dudes are getting at....

[ricko1232003]

I agree something is definately not right at NTL, usually takes us 3-4 phone calls to CS to find someone who can answer a question without saying "Im not sure" or "I wouldnt know". When we asked about the upgrade we had to mention that on joining NTL they provided the STB as only joined as Cable and Telephone, about 12 months later we joined as a broadband customer which was 600kb then I think but was there highest speed, they told us they wouldnt put a sacm in as the stb was fine then after a few upgrades they told us they needed to replace the pace stb to a samsung and that it would be done free of charge, when asked again was told the new stb would be fine. Then lo and behold now the STB can't handle the upgrade so told would be replaced, after reading these posts im also expecting the £50 charge to appear on my next bill. I'm actually starting to wonder if the right hand knows what the left hand is doing down there at NTL.

[ukcobra]

A few posts back I mentioned I had problems getting more than 5MB with my NTL 120 Modem and my BEFW11S4 V1 Router. It is quite old (circa 2002).

Since the replacment of the 120 with a 250, my speeds are very near to 10MB. Whereas before they were never over 5MB.

Mark

[fire]

So has anyone with a Samsung got 5 mbit yet?

[Halcyon]

You may find a firmware upgrade for some routers that could make things even better too. Not sure on that model though.

[IanUK]

So has anyone with a Samsung got 5 mbit yet?

I'm having a modem installed on Friday, no mention of a fee, but we shall see. I don't think they are upgrading any STB's yet, it seems that everyone that calls (me included) are immediately offered a modem instead.

[orangebird]

Originally Posted by lakeybloke

<snip>:

Bye then

[lakeybloke]

Thanks for the sympathy dude - its because NTL have the same attitude as you that so many people are being fobbed off and are being forced to either leave or put up with a shoddy service.

[orangebird]

Originally Posted by lakeybloke

Thanks for the sympathy dude - its because NTL have the same attitude as you that so many people are being fobbed off and are being forced to either leave or put up with a shoddy service.

No-one is 'forced' to do anything.

If I don't like a service I receive, I get rid of it and go elsewhere.

[Baffled1]

Anyone in the Portsmouth area get the upgrade?.....
Phoned CS yesterday, and was told it was available.All I had to do was reboot the modem.Tried that several times, and am still on 3mb.
Rung CS again today to be told that it is not available till January, but I might notice a slight speed increase approaching January.
Am I being fobbed off, as per usual?

---------- Post added at 14:31 ---------- Previous post was at 14:23 ----------

Ooops...should have mentioned I have an NTL 200 modem

Registered for 10mb and had installation done today as a new customer and got a 250 cable modem

Thing is the engineer said that I need a PIN number or something to get my account off the ground and that there is a big delay in sending out PIN numbers so is he right or is there any way customer services could issue me a PIN over the phone as apparently its in some welcome pack I haven't got yet

Can't phone customer services as can't use work phones for private calls so thought would ask here