*ALL* ntl 10Mb Discussion (Part 3)

Originally Posted by geminian68

I just phoned the number listed on the http://www.ntlworld.com/toolsservice...ration/website (0800 052 2000 option 2) and after 15 minutes on hold was told that I couldn't upgrade to 10MB via my STB, and would have to call sales to get a SACM instead which I did and one will be installed free of charge on Wednesday 7th December, so I don't know why the website is talking about a £50 fee.

I'd wait til you recieve your next bill!

[etccarmageddon]

Originally Posted by markknell

Would you like to share it with us

you ring up and tell them that you're leaving and moving your services to sky for TV and BT or whoever for broadband as you dont think you should have to pay the £50 - as if by majic they manage to make the £50 charge disappear.

---------- Post added at 15:35 ---------- Previous post was at 15:33 ----------

Originally Posted by handyman

Linky

Whilst having a search about I came across this thread dated april 1st. Now its a obvious spoof....but 10meg with 512k upload.... who plucked those figures out of thing air

now you know where NTL get their ideas from!

[Enterian]

Is my memory decieving me or when we got our free upgrade to 1.5 Meg didn't they try something similar by wanting to charge Pace STB owners £50 to upgrade to Samsung's?

As far as I remember, there was such an outcry that they decided to waive the charge. I'll wait and see if they do the same again!

[daz196]

Originally Posted by geminian68

I just phoned the number listed on the http://www.ntlworld.com/toolsservice...ration/website (0800 052 2000 option 2) and after 15 minutes on hold was told that I couldn't upgrade to 10MB via my STB, and would have to call sales to get a SACM instead which I did and one will be installed free of charge on Wednesday 7th December, so I don't know why the website is talking about a £50 fee.

thats what happen to me,no charge and there coming thursday 8th dec to fit sacm

[ayates]

I was looking at the 10mbit info page on NTL's site and it has this section about withdrawing the PS2 and Xbox Service when you upgrade to 10mbit connection and they will also remove the £2 monthly fee.

I don't understand this as I've been using my Xbox on NTL since the Xbox Live service started and I've never paid any £2 monthly fee.
And when it says it's withdrawing the service does that mean Xbox Live will no longer work if I upgrade to 10mbit?

I already use a router etc. so I think I'll be okay, but it's a bit confusing when they say they are removing the service in one paragraph but then saying you can still use it if you use a router on another paragraph.

[Willc0]

ayates, my understatding was the £2 fee was if you where using 2 computers / a PC and an XBOX both from the cable modem (no router)
One on USB, one on Ethernet.

Both would get a real IP address and for that privilage you pay the £2.

In your case you wernt using that function since you had a router so your not paying for it!

[ayates]

Originally Posted by Willc0

ayates, my understatding was the £2 fee was if you where using 2 computers / a PC and an XBOX both from the cable modem (no router)
One on USB, one on Ethernet.

Both would get a real IP address and for that privilage you pay the £2.

In your case you wernt using that function since you had a router so your not paying for it!

Ah! Okay that makes sense now, Thanks.
So the FAQ page is badly worded then. They are not actually removing the Xbox/PS2 service, just the service that lets you connect your console and PC at the same time without a router.

[adamplatt]

Just been in touch with NTL. As im on a STB i couldnt have it straight away but an engineer is coming on Friday to fit a new modem. No mention of any charges for doing it.

[Zanny]

Just a thought Im only getting good speeds via the ethernet socket, the usb seems to be maxing out at about 4/5, if in doubt and not already using the ethernet, try it.

[maverick]

Originally Posted by Zanny

Just a thought Im only getting good speeds via the ethernet socket, the usb seems to be maxing out at about 4/5, if in doubt and not already using the ethernet, try it.

The cable modem usb port will only supply a throughput of 5 meg max,stick with ethernet.

[ant78]

im using grabit and downloading a few items from the ntl newswrold.com, im getting anywhere from 400-1000 kbs, is this right for 10mb?

[bordi]

You should be aiming for speeds of around 1250kb/s when surfing at 10mbit speeds.

[Mags]

Not a good day, I've been holding off phoning until the 10Mb was oficially released so I phoned this morning and spoke to customer services. Unfortunately, the lady I spoke to didn't know how to upgrade me and said she would call me back. At 6pm, I got home from work having had no phone call to discover my broadband was down. Tried all the usual tricks, rebooted my router, attached a PC directly to the STB but no luck so I called tech support. The guy I spoke to got me to reboot the set top box then told me I needed to speak to customer services as I had been incorrectly provisioned then before I could get a chance to say anything said 'Thanks for calling NTL, goodbye' and I was back on hold. After waiting for 20 minutes, I hung up, called Customer Services and asked what had happened to be told that the lady I spoke to this morning had removed the 3Mb service from my account and not done anything else! I was then put back on the 3Mb and told that the only way I could get 10Mb was to call sales, pay the 50 pound fee and get a cable modem as they have now discovered the STBs can't copy with the service. She did offer to half the upgrade price due to me being cut off I think I'll wait to see what happens with the upgrade fee in the next few weeks.

Is what I was told true? Are people with STB's having problems? Has anybody with an STB been upgraded this evening?

Mags

Originally Posted by bordi

You should be aiming for speeds of around 1250kb/s when surfing at 10mbit speeds.

You're unlikely to get quite that high very often, anything around 1200 is good.

[pixiebot]

Samsung STB 3meg BB

My tale;

Phoned CS this morning, the lady I spoke to tried to upgrade my STB to 10meg but she couldn't set it at her end. She put me through to another department. Sounded like this dept was in India and the lady there had no record of my account. The Indian lady then put me through to another dept (back in blighty) and the chap there told me that Samsung boxes were capable of 30meg but there were no 'codes' for the upgrade on STB's and said he would phone me back. Ha!! I believed him, and of course he didn't phone back.

Phoned CS this evening, spoke to a lady who told me STB's can't handle the speed increase and I would need a SACM. She put me through to sales and a very friendly and extremely efficient lady said she would organise an engineer to install a FREE SACM because it was a FREE upgrade. An engineer is booked for Tuesday 13th Dec. BB through the STB is switched off when the SACM is switched on.

A partial result methinks, and I'll report back when I'm up and running.