*ALL* ntl 10Mb Discussion (Part 3)
05-12-2005, 12:10
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#1126
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Inactive
Join Date: Dec 2005
Posts: 6
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Re: *ALL* ntl 10MB Discussion (Part 3)
I rang technical support to find out if my modem can handle the 10meg speed, I was told IT COULD by one of their so called engineers!! I was told by several different people that the MOTOROLAR SURFBOARD SB3100 CAN NOT TAKE 10MB. My download rate on the 3mb line speed was maxing out @360kbps. Today my download rate id maxing @ 670kbps thatâ₠¬Ã¢â€žÂ¢s nearly double!! I have worked this out to be roughly the speed of a 5meg connection. I questioned the guy on the phone at bb support and he said my line has not been upgraded as yet. I will admit the guy on the phone (ROBBIE) did not appear to really know what I was on about and kept stalling when I asked him questions about connection speeds. I know for a fact that he is some guy sat in a tiny office in Asia somewhere. WHERE HAVE ALL THE ENGLISH PEOPLE GONE!!! Al I wanted to know was if my modem could be replaced! I was told that it does not need replacing and the 10mb service will not take affect in my area till after December. I live in the Ipswich region and a mate of mine lives about 3miles away and he is getting 10mb LOL is it me or am I missing something hear!!! Anyone else had frustrating issues regards to NTL BB support??? I am seriously thinking about making a complaint about this as I have been with NTL since they started years ago and have been a loyal customer and when I require professional help and support I DO NOT GET IT!! Steve (not angry or nout J) 
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05-12-2005, 12:12
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#1127
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Mum 30/09/20 Dad 08/08/24
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, A secret Moonbase (shh don't tell anybody)
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Services: 2 x TiVo 360s, SH5. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 17,397
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Re: *ALL* ntl 10MB Discussion (Part 3)
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Originally Posted by Nidge
Me too, just been on the phone to cs they are sending me a new one out today.
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What number and option did you use?
I was told call back in Jan
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05-12-2005, 12:21
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#1128
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Inactive
Join Date: May 2004
Location: Nottingham
Age: 48
Posts: 121
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£50 upgrade fee payable in respect of certain existing equipment
"£5 0 upgrade fee payable in respect of certain existing equipment"
Above taken from the NTL 10MB site.
http://www.ntlworld.com/microsites/10/ - At the bottom of the page in green text
If that means because I have an old ntl 100 modem, I have to PAY to have the modem upgraded to receive the full 10MB service (Even though im paying £38 a month) - Im off to ADSL.
Call it throwing rattle out of the pram if you wish, but that just sucks.
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05-12-2005, 12:24
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#1129
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Inactive
Join Date: May 2005
Posts: 19
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Re: *ALL* ntl 10MB Discussion (Part 3)
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Originally Posted by bordi
My Terrayon TJ210 modem is only reaching around 5.5mbps...looks like I'll have to find another modem  |
Terrayon TJ210
The ability to provide this high speed data is not limited to 12K on the standard set up, as it is able to download at up to 76 times quicker than this! 38Mbps to be precise but it is unlikely that we will get to see this.
The reason it can download at these speeds is because it is intended for useage on small business servers and workstation collections. Up to 16 PC`s can be connected up for provision from one modem.
heres the link http://www.dooyoo.co.uk/modems-commu...-modem/364004/ is this right?
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05-12-2005, 12:50
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#1130
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Inactive
Join Date: Feb 2005
Posts: 104
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Re: *ALL* ntl 10MB Discussion (Part 3)
To the people with 10mbit speeds,do the ntl newsgroups suppy the full 10 mbits,or do they cap it?
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05-12-2005, 12:55
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#1131
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Inactive
Join Date: Jun 2003
Location: Manchester
Posts: 5,638
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Re: *ALL* ntl 10MB Discussion (Part 3)
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Originally Posted by XFS03
There is no mention about when the 1 & 2 Meg customers will be upgraded for free. Only this statement:-
I'm on a 1Mb or 2Mb service - when will I be able to get 10Mb?
All of our customers can upgrade to the power of 10 (subject to modem capabilities) If you get Broadband through a cable modem you can upgrade online right now.
Why no mention of the free upgrade next year?
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yeah I noticed that bit in the FAQ, extremely misleading in my opinion.
---------- Post added at 13:55 ---------- Previous post was at 13:52 ----------
anyway, I know how to get that £50 upgrade for free.
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05-12-2005, 13:06
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#1132
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Inactive
Join Date: Dec 2005
Posts: 10
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Re: *ALL* ntl 10MB Discussion (Part 3)
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Originally Posted by White
Terrayon TJ210
The ability to provide this high speed data is not limited to 12K on the standard set up, as it is able to download at up to 76 times quicker than this! 38Mbps to be precise but it is unlikely that we will get to see this.
The reason it can download at these speeds is because it is intended for useage on small business servers and workstation collections. Up to 16 PC`s can be connected up for provision from one modem.
heres the link http://www.dooyoo.co.uk/modems-commu...-modem/364004/ is this right?
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I've heard a lot of people say Terrayon cant do it, I think its been posted on here which can and cant. I think it can't, however the box I had when I got it mentioned 38mbps like you said. Its been stuck on 4-5mbps for 2 days it's not going to improve I think. My newsgroup reader is showing that my connection is maxed at 5mbps on the bar thing at the bottom also..
---------- Post added at 14:06 ---------- Previous post was at 14:05 ----------
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Originally Posted by Nidge
Me too, just been on the phone to cs they are sending me a new one out today.
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Did they say they was going to charge you?
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05-12-2005, 13:14
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#1133
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Inactive
Join Date: Jan 2004
Posts: 411
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Re: *ALL* ntl 10MB Discussion (Part 3)
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Originally Posted by fire
To the people with 10mbit speeds,do the ntl newsgroups suppy the full 10 mbits,or do they cap it?
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I just grabbed a few mp3s from ntl newsgroups 9.8mb constantly i am using the Motorola sb4100 and a llinksys router absolutely no probs. Well that is untill the after school and work when it will drop to roughly 2mb for the rest of the night.  
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05-12-2005, 13:15
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#1134
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Inactive
Join Date: Dec 2005
Posts: 10
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Re: *ALL* ntl 10MB Discussion (Part 3)
*update* I just spoke to ntl CS and they said that they will be sending out modem upgrades to all customers with old modems once the rollout is fully complete in the first week of the new year.
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05-12-2005, 13:16
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#1135
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Inactive
Join Date: Aug 2005
Location: Ashford, Kent
Age: 53
Posts: 139
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Re: *ALL* ntl 10MB Discussion (Part 3)
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Originally Posted by etccarmageddon
yeah I noticed that bit in the FAQ, extremely misleading in my opinion.
---------- Post added at 13:55 ---------- Previous post was at 13:52 ----------
anyway, I know how to get that £50 upgrade for free.
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Would you like to share it with us 
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05-12-2005, 13:36
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#1136
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Permanently Banned
Join Date: Jun 2003
Location: Nr Carnforth
Age: 50
Services: M6 Keele
Posts: 5,462
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Re: *ALL* ntl 10MB Discussion (Part 3)
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Originally Posted by Old thread
CableForum.co.uk is teaming up with its long standing Web host I-WebSolutions.co.uk to create the first 10MB UK Cable ISP. A trial of 50 users will begin as of today of the new 10MB broadband connection. Upload speed is announced as 512K, although this may change.
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Linky
Whilst having a search about I came across this thread dated april 1st. Now its a obvious spoof....but 10meg with 512k upload.... who plucked those figures out of thing air 
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05-12-2005, 13:38
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#1137
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Inactive
Join Date: Feb 2005
Posts: 104
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Re: *ALL* ntl 10MB Discussion (Part 3)
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Originally Posted by Doofy
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Ok thanks,sounds like there is going to be a lot of contention when everyone has 10mbit next year.
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05-12-2005, 13:47
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#1138
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Inactive
Join Date: Nov 2004
Location: Midlands
Age: 58
Services: VM: V.I.P, 50mb.
Posts: 222
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Re: *ALL* ntl 10MB Discussion (Part 3)
I just phoned the number listed on the http://www.ntlworld.com/toolsservice...ration/website (0800 052 2000 option 2) and after 15 minutes on hold was told that I couldn't upgrade to 10MB via my STB, and would have to call sales to get a SACM instead which I did and one will be installed free of charge on Wednesday 7th December, so I don't know why the website is talking about a £50 fee.
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05-12-2005, 14:00
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#1139
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Dr Pepper Addict
Cable Forum Admin
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: Zen & YouFibre FTTP, Sky Q TV, Sky Mobile, Flextel SIP
Posts: 31,291
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Re: *ALL* ntl 10MB Discussion (Part 3)
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Originally Posted by handyman
Whilst having a search about I came across this thread dated april 1st. Now its a obvious spoof....but 10meg with 512k upload.... who plucked those figures out of thing air |
Spooky ....... 
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05-12-2005, 14:16
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#1140
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Inactive
Join Date: Nov 2005
Location: Gtr Manchester
Age: 43
Services: 3mb BB
Posts: 12
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Re: *ALL* ntl 10MB Discussion (Part 3)
I have recived the new config file late last week, i have the increased upload but not the download. I just hope it sorts itself out. 
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