*ALL* ntl 10Mb Discussion (Part 3)

[Hartleys]

Originally Posted by Paul M

Faster ? - only if you live close enough to the exchange, and the exchange actually provides ADSL2 in the first place.

Cheaper ? - Possibly per month, but then you need to pay for a BT line, and installation.

more organised ? - not necessarily - check out the hell sites for most adsl providers.

I would advise people to think very carefully before spitting their dummies out - the grass is not always greener ......

Ive seen this quated time and time again.

ok just to see how cheeper ntl is takin in mind ive got BB with ntl and phone with bt.

now the ? How much would it cost me to have the same service of 10 meg BB and phone with NTL each month...... not a very big saving when you look at this http://www.home.ntl.com/page/telephoneinfocompare for the phone and with cheaper ADSL2 out there you could save a mint in a year with bt and adsl2..

[fire]

So has anyone with 3mbit on a Samsung got automatically upgraded to 5 mbit then.I would be interested in seeing a speed test.

[daz196]

I'm on 3mb stb,just rang them to arrange a cable modem,i ask if i was getting charge £50 connection fee,he send no and arrange for cable modem on thursday 8th dec,just ask me for direct debit details,now all i got to do is wait
i forgot to ask him will i have to be on a 12 month contract.

[t12345]

Originally Posted by Sid882

It gets even better.

http://www.ntlworld.com/toolsservices/forms/upgrade/

NTL do not even admit that the Terayon modem is not capable of the full 10Mbit service!

Given that those with these older modems are long term customers who have been paying NTL money for probably 4 or more years, it seems madness to try to charge them when the equipment that NTL rents to them is no longer capable of providing the service.

NTL do say elsewhere that if equipment needs replacing then NTL will do so, and in this case it does need replacing, or we should only be paying 8/10ths of the price when the terayon maxes out at 8Mbit

I been customer since April 2000 when I had to buy my own cablemodem (3Com CMX) for £150... .

[IanUK]

just ask me for direct debit details

Why did they want that for a free upgrade ?

[RichieUK]

Originally Posted by IanUK

So STB users are ripped off

£50 for something others get for nothing.
Its not our fault NTL gave us broadband through the set top box.

Not exactly a free upgrade is it ?
I was told on the phone several times that the upgrade would be free.

I guess they want all the STB users to cancel, what about those STB users who got a FREE modem replacement when they rang asking to have 10 meg, I guess the rest of us are secnd class citizens.

Really ****ed off now, way to go NTL

I feel really sorry for people using STBs right now.

£50 for a fricking modem upgrade?! I have the Terayon and have been a paying customer since i got 512k service years ago, now i have to pay £50 to actually recieve a service that i am already paying for? This is insanity

Originally Posted by Widescreen

I'm more interested in

"ntl will launch additional 10Mb and unlimited broadband services at a range of different price"

Will be interesting to see if they'll offer a 10mb unlimited service and at what price.

Sorry but in my opinion it will be a cold day in hell when they offer unlimited 10meg.

I will be very happy if they offer me 2 meg unlimited at the same price they are charging for 2 meg limited

[Martyn]

Originally Posted by IanUK

Why did they want that for a free upgrade ?

because cable modems are billed on a different system..

Originally Posted by IanUK

Why did they want that for a free upgrade ?

Because if i remember correctly you cannot have a sacm on a pay at the post office account. It has to be direct debit or credit card.

[IanUK]

Sorry but in my opinion it will be a cold day in hell when they offer unlimited 10meg.

Heh, they will probably offer it one day, but everyone else will be on 50mb then

because cable modems are billed on a different system..

Ah ok

I feel really sorry for people using STBs right now.

£50 for a fricking modem upgrade?! I have the Terayon and have been a paying customer since i got 512k service years ago, now i have to pay £50 to actually recieve a service that i am already paying for? This is insanity

Yep sticking it to their existing customers again, I pay them a *lot* a year, yet they would rather lose that rather than give me a free upgrade that they give to other people because they *chose* to give me an STB instead of cable modem when they connected me, I pay for their mistake..I don't think so....

There is no mention about when the 1 & 2 Meg customers will be upgraded for free. Only this statement:-

I'm on a 1Mb or 2Mb service - when will I be able to get 10Mb?

All of our customers can upgrade to the power of 10 (subject to modem capabilities) If you get Broadband through a cable modem you can upgrade online right now.


Why no mention of the free upgrade next year?

.

[Hom3r]

The upgrade for 1&2Mb customers will take place next year and be finshed nby Dec 2006

[IanUK]

I wonder if the 5mb speed quoted for STB's is a 5mb config file, or if they send a 10mb config but you only get whatever the STB can manage ?

Some people on here quoted the STB's reaching 8 or 9 mb in some conditions.

[johnnygal]

IanUK,

Are you sure? I have been following this thread for a good while and never recall any STB owners reporting more than 3MB ?? (I have been looking out for such posts since I too have the Samsung STB :-)

[fire]

Originally Posted by IanUK

I wonder if the 5mb speed quoted for STB's is a 5mb config file, or if they send a 10mb config but you only get whatever the STB can manage ?

Some people on here quoted the STB's reaching 8 or 9 mb in some conditions.

I was just thinking the same thing,there must be someone on here with 3mbit Samsung who can do a speed test.I read a while ago that the Samsung can do 100 times 56 k modem speed,so 5 mbit seems about right.