Bittorrent & Disconnections - Ambit modems

[coventrycityfan]

ok then, i wonder if this fault is releated to me having the disconnections on Saturday,if it is NTL are bloody slow at fixing stuff

---------- Post added at 17:21 ---------- Previous post was at 17:20 ----------

can anyone confirm from NTL about the CV2 area problem and a fix time if necessary?

[ukcobra]

I tested again today and I am still seeing the problem. What do I need to do to escalate this ?
I'm on 10MB, in Reading, and the modem dies after a few minutes of downloading.

[grubbymitts]

Originally Posted by ukcobra

I tested again today and I am still seeing the problem. What do I need to do to escalate this ?
I'm on 10MB, in Reading, and the modem dies after a few minutes of downloading.

Cough... turn modem off...cough...phone ntl...cough...say modem is an ambit and it was having trouble downloading and now is dead... cough...Man comes out with brand new modem...cough...get something for this damn cough

Originally Posted by grubbymitts

Cough... turn modem off...cough...phone ntl...cough...say modem is an ambit and it was having trouble downloading and now is dead... cough...Man comes out with brand new modem...cough...get something for this damn cough

If your lucky. My engineer insisted on testing the modem. This is how I done it thou. Engineer showed up

"Oh Ive done what the guy at CS told me to do"
"Which was ?"
"Box it all up as they said a new modem exchange was agreed"
"ok he shouldnt of said that, im gonna have to unpack it all and test it im afraid"

After repeating 100 times the older Ambits were (and still are) having trouble the with the 10meg - he finally agreed to changed it.

You could say it likes to die and stay dead for a certain amount of time plus rebooting does not fix it. Thats a good one.

[Zee19]

A few days ago i was having problems with Morpheus and my Ambit 120 modem disconnecting.

This morning, and RIGHT NOW all im doing is browsing this website www.cableforum.co.uk and im getting disconnected every 30 seconds.

I'm on the 1MB service, if i call CS will they replace my 120 for a 250 even if im not on the 10MB service, because this really isn't fair when trying to do something here that i get disconnected!

- Cheers

Originally Posted by Zee19

A few days ago i was having problems with Morpheus and my Ambit 120 modem disconnecting.

This morning, and RIGHT NOW all im doing is browsing this website www.cableforum.co.uk and im getting disconnected every 30 seconds.

I'm on the 1MB service, if i call CS will they replace my 120 for a 250 even if im not on the 10MB service, because this really isn't fair when trying to do something here that i get disconnected!

- Cheers

If you word it correctly they may do. As I said earlier, if you disconnect it then ring them up telling them it likes to die whenever it feels like it, they cant run any tests on it meaning they have to send an engineer out. He will probably test the modem but all you say is the problem is not with the line but the modem itself and reproducing the problem is hard as it is random.

[Lemonzest]

could i get this thread sticky? thanks.

[Semi On]

Thank God for this thread...I've been having these problems since about November 17th and have been completely stumped as to what was wrong. Since it only ever seemed to happen when using Azureus, I thought that was the problem. Like others, I was getting reboots every few minutes, so I tweaked some Azureus settings (max connections, limited upload rate) which has definitely helped - now I get maybe half a dozen reboots a day, which I can live with for now.

I never twigged that it could be a problem with the modem itself.

[Oven Chips]

I thought I'd provide some final info because this hasn't gone anywhere from my point of view.

Originally Posted by bugheadcjd

Anyway, thanks for your help, is there any way you could pass the information onto to someone else internally that could possibly follow it up?

Originally Posted by ukcobra

What do I need to do to escalate this ?

People internally had seen the thread and escalated it to me because I am working in several areas at the moment.

The end result of asking here and elsewhere for information was:

13 responses
8 had nothing to do with firmware upgrades.
I asked for MAC addresses for the remaining 5
I got 1.

Originally Posted by coventrycityfan

ok then, i wonder if this fault is releated to me having the disconnections on Saturday

As you were one of the 8 I'd have to say "probably".

Without more data there isn't anything anyone can do.

Peter

[ukcobra]

Over the last 2 weeks, I have had many issues with line speed and dropped connections when using BT.

In the last week, my modem has rebooted 15 times, and is now up to 817.
The opening comment from the CSR I spoke to this morning, was 'Do you have an old or new modem, sir ?'

The plan is to replace the modem tomorrow morning, and I'll test the connection as soon as this happens. I was planning to work from home tomorrow anyway, and NTL's proposed visit fits in perfectly with my plans.

I'll post feedback when this service visit is completed and my testing is complete.

I can normally tell within 20 minutes as this is the mean time between BT failing.

Mark

[JamboUK]

Just to update followers of the thread. Had my 100 MODEM swapped out last week for a new 250. The 100 MODEM rebooted constantly when used "under load".

The replacement has not rebooted once. Good luck everyone.

[Oven Chips]

Originally Posted by Oven Chips (post 114)

Without more data there isn't anything anyone can do.

Peter

After talking to some colleagues at work, I'd like to have one last go at getting some information on this.


If your recent experiences meet the following criteria

ntl: 100 or 120 modem (only these models at the moment)
+
3Mbps or 10Mbps Tier of service
+
Heavily loaded upstreams eg significant ftp:, P2P or BitTorrent.
+
frequent disconnections

Please provide the following information to Russ who is providing it on to me.

Thanks
Peter
ntl: Internet Product Team
-----------------
Location?

What apps are in use at the time of failure - specifically Bit Torrent as per the thread, or also P2P/ftp?

Also is it only under heavy upstream?

How frequent are the disconnections?

What are the LEDS doing at the time of failure? Specifically I am interested in the Sync and Rdy Leds †“ the two on the right hand side


Power levels

Downstream, Signal to Noise, Upstream

You can check these through the modem diagnostic pages. See the Article How do I check my power levels + what should they be? at this link

MAC Address of the modem.

[ukcobra]

OK, my Modem has been replaced with a 250, and now my router is n't working, but that's my problem, as the modem works fine connected to the PC.

The BT disconnections continue, even after the 250 installation. I'm not even able to get into the modem configuration page, i.e 192.168.100.1

My upstream frequency is quite low according to the engineer who visited, although the modem read out's for some of the readings were not the same when he checked them with his handheld diagnostic unit.

For my problem, I don't think it's NTL related anymore, rather than Windows / Networking / BT Client issues

The reason why i believe this :

My Mac can stay connected to the BT client for 3+days
Modem lights look normal
Windows needs to be rebooted in order to get Web / BT access working again.

I'll just have to switch to using ht mac for any BT files I need.

Mark

[Oven Chips]

Mark / ukcobra

Did you provide details to Russ to pass on to me? I'm wondering "which one" you were.

Peter

[ukcobra]

Err, originally yes, but not the recent call.

I can still reproduce the problem, but I'm fairly sure it's a client/windows issue, as my MAC Mini does not have the problem.

Mark

P.S If you want my new Mac Address and details I can post them , however, when I see the problem I cannot go into the modem config to pull any technical details from the config.