Bittorrent & Disconnections - Ambit modems - Page 7

JamboUK · 30-11-2005, 20:22

Quote:

Originally Posted by JamboUK

I have had an engineer around this afternoon... who I can confirm has swapped out the MODEM (have yet to see model - but guessing it is a 250) because I have been having the same problem as everyone else in this thread.

Oddly the problems also started when the incoming feed was moved by an NTL engineer last week - but the symptoms are the same! (Change in signal?)

Right... this is getting stupid.... yes the MODEM has been replaced (with a 250).... but the download speed has dropped considerably (I am on 10MB) from a decent 4000-5000kbs to a constant 2000kbs.... I don't know what gives but there is no way am I paying for 10MB and getting this service..... NTL support .... here I come again.... **sigh **

30-11-2005, 20:43

sounds like a right crap situation to be in...

stupid question, but there is no work being done in your area is there. if not then yeah, get back on the blower to CS mate.. keep us posted and dont take no flak from them.

good luck m8...

JamboUK · 30-11-2005, 21:09

OK..now the old... "Ahhhhh... the 10MB is in its beta stage sir... the speed will be better in December." line has come out.... but resolution to my problem....

How can I lose 3MB??? Just like that???

Anyone have a direct NTL e-mail address or contact I can use?

30-11-2005, 21:12

Quote:

Originally Posted by JamboUK

OK..now the old... "Ahhhhh... the 10MB is in its beta stage sir... the speed will be better in December." line has come out.... but resolution to my problem....

How can I lose 3MB??? Just like that???

Anyone have a direct NTL e-mail address or contact I can use?

Ring them back and tell them your on 3meg, then see what they say....

bugheadcjd · 01-12-2005, 08:04

Quote:

Originally Posted by Oven Chips

To bugheadcjd and coventrycityfan,

I am not sure if you are among the 5 MACs I requested from Russ, but they were all 3 or 10Mbps Tier on 100/120 modems.

However the "rules" are straightforward:

If you were on 3Mbps and had a 100/120 modem you would have received the updated firmware.
If you have updated to 10Mbps since the update process would reboot the modem and update the firmware. If not then a power off then on does the trick.
If you are on 1 or 2 Mbps on a 100/120 modem you haven't had the updated firmware.
If you are on a 200 / 250 modem your firmware hasn't been updated (not needed)
If you are on a Motorola 3100, 3Com or Terayon also no firmware update.
I'm not sure about the scope of the Motorola 4100 firmware update.

I don't want to paint an over-optimistic picture of what I can do. I contacted the team here after this thread was pointed out to me, because I felt there might be a relationship with other work I have been doing (there isn't so far).

I'm not a technical type, or in support (desk jockey in HQ), and certainly wouldn't try to bypass the correct support process.

I hoped to shed some light and find something but sadly it seems unlikely.

Peter

Peter,

From what you are saying I should definately have the new firmware as I was on the 2Mb connection (on a NTL 100 modem) and upgraded to 10Mb.

It looks like the problem possibly isn't the new firmware as there are other users on 1Mb and 2Mb (on NTL 100 or 120 modems) who from what you are saying wouldn't have received the new firmware but are getting the modem rebooting problem.

Anyway, thanks for your help, is there any way you could pass the information onto to someone else internally that could possibly follow it up?

Cheers,

Chris.

coventrycityfan · 01-12-2005, 10:23

Many thanks for information Peter.
Just have to wait for engineer now, said he'd come between 12 and 6 today so let's hope he replaces my silver 120 modem for a 250

JamboUK · 01-12-2005, 10:30

Quote:

Originally Posted by Slyder

Ring them back and tell them your on 3meg, then see what they say....

Yay!!! Woke up this morning 8MB +!! So a MODEM change had a nice hidden benefit after all!!!

Lemonzest · 01-12-2005, 10:35

just had my modem changed for a 250. engineer was in and out in 10 mins flat :O said they was upto 13 faults a day!. well hopefully this will be fixed for me now.

coventrycityfan · 01-12-2005, 10:37

keep us informed lemonzest on how it goes

Lemonzest · 01-12-2005, 14:34

looks like its fixed now. no disconnections at all when i just finished downloading a 350MB torrent and had a constant 273 connections, where's before it would reset the modem after 40 connections with the same torrent file.

NTL:250 <3 FTW

01-12-2005, 15:37

Just giving my new 250 a heavy load, and no reboots so far...

coventrycityfan · 01-12-2005, 15:56

i've had a bad day, i've been waiting since 12pm today and the engineer who was supposed to come to my house to sort my 120 modem out hasn't turned up
I am very annoyed and just want this sorted, i fear i'll have to be on the phone to CS tomorrow to explain why he didn't turn up
I am still waiting as the callout is between 12 and 6 but i don't live in hope

01-12-2005, 16:03

Quote:

Originally Posted by coventrycityfan

i've had a bad day, i've been waiting since 12pm today and the engineer who was supposed to come to my house to sort my 120 modem out hasn't turned up
I am very annoyed and just want this sorted, i fear i'll have to be on the phone to CS tomorrow to explain why he didn't turn up
I am still waiting as the callout is between 12 and 6 but i don't live in hope

Ring them up now mate... and tell them you dont want to have to call retentions for loss of earnings... ring 0800 0522000 (option 5) and confirm they know of your booking.

[edit] - i couldnt help notice your a Cov lad yaself... the guy that saw me might be on his way to yours now ?...

---------- Post added at 16:03 ---------- Previous post was at 16:01 ----------

Quote:

Originally Posted by JamboUK

Yay!!! Woke up this morning 8MB +!! So a MODEM change had a nice hidden benefit after all!!!

Good to hear Jamb...

coventrycityfan · 01-12-2005, 16:39

Slyder i tried but couldn't get through. As i type i'm still waiting for this bloody engineer to turn up
I am very angry and if NTL can't sort this out within a few days i'm thinking of changing to BT
I've had disconnections since Last Saturday FFS

01-12-2005, 17:09

Quote:

Originally Posted by coventrycityfan

Slyder i tried but couldn't get through. As i type i'm still waiting for this bloody engineer to turn up
I am very angry and if NTL can't sort this out within a few days i'm thinking of changing to BT
I've had disconnections since Last Saturday FFS

I do know the CV2 area are having problems at the moment, according some recordings while on hold to cs earlier. (Im also CV2 so I know there are engineers in the area today) Bloody disgraceful mate tbh, I dont know what to advise accept ring them again and keep it ringing. Someone will pick up.