Bittorrent & Disconnections - Ambit modems - Page 4

coventrycityfan · 28-11-2005, 22:21

Russ thank you very much for that, i've just PM'd you let me know if you've got it please
It looks like someone from NTL has finally realised that there is a major problem and willing to sort it out

Lemonzest · 28-11-2005, 23:26

also pm'd you russ.

Russ · 28-11-2005, 23:27

Thanks to everyone who has PM'd me so far, please keep them coming.

coventrycityfan · 29-11-2005, 00:09

Russ just a general question once all the pm's get sent to this NTL person what will they do? i.e. are they going to investigate this fault in the modems or not?

Russ · 29-11-2005, 00:21

Quote:

Originally Posted by coventrycityfan

Russ just a general question once all the pm's get sent to this NTL person what will they do? i.e. are they going to investigate this fault in the modems or not?

I don't really know - my contact has asked for this infomation and it's my guess that they will use it to measure the faults and see if a pattern is emerging.

**Paul** · 29-11-2005, 03:30

Quote:

Originally Posted by coventrycityfan

are they going to investigate this fault in the modems or not?

First they have to determine if there is a fault, hence the need for information.

bugheadcjd · 29-11-2005, 08:21

Hi Russ,

I've sent you a few PM's with the requested info for myself and a number of work colleagues who have also been having the cable modem rebooting problems.

Regards,

Chris.

Nemesis · 29-11-2005, 08:28

An additional question has been posed ....

What are the lights on the modem doing ... i.e. static, flashing, off, etc.

bugheadcjd · 29-11-2005, 10:16

My lights are lit as normal then they all go out apart from the ethernet light following by the rest doing a scrolling (knightrider effect) like when the modem is powered up, then they are back to normal again. Once I do something that puts a load onto the modem e.g. download a big file (via FTP, P2P, HTTP etc) the modem will rebbot itself after approx 5 minutes.

Leighton at cablemodem_support said that my modem has rebooted itself 400 times so far.

ssdd · 29-11-2005, 10:29

Quote:

Originally Posted by ssdd

Nice one. I'm also in Nottingham and have been having this problem for over a week. Rang t/s for the fourth time today and getting another engineer coming out Tuesday. If he knocks on my door without a 250 in his hand

Just had an engineer out and he's swapped my 100 for a 250

Hopefully thats me sorted

bugheadcjd · 29-11-2005, 10:35

ssdd,
Please keep us informed if the new 250 modem sorts your problems out.

coventrycityfan · 29-11-2005, 11:05

bughead,
You have same problem as me, My modem lights when putting it on is fine but when i go on internet sites, the RDY light goes and blinks and sometimes the Sync Light, this then loses connection completely and then i get the knightrider effect like you do

bugheadcjd · 29-11-2005, 11:24

coventrycityfan,
Have you sent a PM to Russ? (See the last message on page 3 of this thread)
Also include in your PM your modem light sequence.

coventrycityfan · 29-11-2005, 11:25

bughead,
Yeah i PM'd Russ last night.
i've PM'd simon too with the modem sequence Question so let's hope this get's sorted out

Stephen · 29-11-2005, 12:32

I have been getting a lots of disconnects on my 200 modem. It happened before I went to 10MB as well. It usually happens when using bit torrent, but recently it happens a lot when trying to browse the BBC website and view any videos from there.