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Old 26-11-2005, 20:44   #1
DannyGuy
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Need Advice
Hi everyone, sorry to ask for help on my first post. Basically what i'm trying to do is upgrade from my 1mb service to 3mb. Ive entered my details into the connection speed upgrade page, which varifys my details and try's to detect my modem settings ..but i get the error message 'Unable to identify the cable modem MAC (or Ethernet) address' any idea how to get around this? Any help would be greatly appreciated. Thanks

Danny
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Old 26-11-2005, 20:59   #2
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Re: Need Advice
to the site.

Don't worry about asking questions. We are here to help.

Have you tried calling Customer Services to do the upgrade? I know they are closed now, but they will be open tommorrow.
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Old 26-11-2005, 21:04   #3
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Re: Need Advice
Tried to but they were closed, i'll have to give them a call tomorrow. Just another quick question... will the upgrade be done NTL's end and be available once everything has gone through or will it be an engineer visit to do the upgrade? I have the ntl 200 modem which i believe is capable of the 10mb upgrade when it comes around too? Thanks alot guys

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Old 26-11-2005, 21:21   #4
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Re: Need Advice
The upgrade should go through without any need for the engineer to visit.
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Old 26-11-2005, 22:20   #5
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Re: Need Advice
Brilliant, thanks alot for the advice. like i say i'll just have 2 phone customer services when they open

Danny
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Old 28-11-2005, 07:03   #6
Bambi
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Re: Need Advice
If they gove you some BS about 10Mb not being available yet, laugh at them and say
'You lie! you lie! you lie!'

It may take a few calls to get thru to a operator that is willing to do the upgrade.
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Old 28-11-2005, 17:35   #7
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Re: Need Advice
haha, no need to... Have been on 10mb as of yesterday. upgraded for my 1mb to 10mb straight away !!
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Old 28-11-2005, 21:03   #8
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Re: Need Advice
Had Same problem with my 1mb.

Can i phone cs and get a straight update to 10mb?
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