*ALL* ntl 10Mb Discussion (Part 3) - Page 52

howudoinn · 24-11-2005, 09:00

At last some good news after reading earlier posts i decided to go for it and give the dreaded Ntl CS a call so i called and got a guy called Ralf and asked about being upgraded from my 3mb to the 10mb expecting the worst i was supprised when he said no probs just bear with my and a few flashing lights later 10mb was mine.

One other thing though i enquired about exchanging my Ntl: home 100 modem and was told this wouldnt be necessary is this correct ????????

bagwaa · 24-11-2005, 09:26

What number did you call to speak to them? I called them lastnight (twice) and spoke to some woman, she said she would "add it to my account so that when its released I can get it" -- Im based in Reading, Berkshire and still dont have anything?

Would be nice to know the number and possibly a name of someone you spoke to, did you call them in the day?

Maybe its just not in Reading yet...

Thx,

Bagwaa

howudoinn · 24-11-2005, 09:57

I called there CS on 0800 052 2000 option 2 and got Ralf who was very helpful but i think it is just your luck who you get put through to but good luck with that one

Also i forgot to say im in the inverclyde area

bagwaa · 24-11-2005, 10:18

Ok, I just spoke to a chap who upgraded me to 10mb, and on the cable modem information it does now say 10mb, however I can now only get a max download of around 130k/sec :-( so it would seem I have shot myself in the foot :-(... anyone else had this problem?

Bagwaa

ssdd · 24-11-2005, 10:18

Quote:

Originally Posted by howudoinn

One other thing though i enquired about exchanging my Ntl: home 100 modem and was told this wouldnt be necessary is this correct ????????

I've got the same modem and had problems with it rebooting. Had an engineer round and rang tech support 3 times about it. The last time I rang, yesterday, they said they have updated the firmware on it and it should be ok now. Touch wood it's not rebooted once since then. If yours starts playing up ring them and they should be able to sort it out

howudoinn · 24-11-2005, 10:30

Thought i should do a speed test since being told i had been upgraded to 10mb
and to see if all was ok with my ntl:home 100 modem
and here is the results all seems ok

Thu, 24 Nov 2005 11:27:20 UTC

1st 512K took 438 ms = 1197005 KB/sec, approx 9863 Kbps, 9.63 Mbps
2nd 512K took 422 ms = 1242389 KB/sec, approx 10237 Kbps, 10 Mbps
3rd 512K took 437 ms = 1199744 KB/sec, approx 9886 Kbps, 9.65 Mbps
4th 512K took 438 ms = 1197005 KB/sec, approx 9576 Kbps, 9.35 Mbps

Overall Average Speed = approx 9891 Kbps, 9.66 Mbps

Hartleys · 24-11-2005, 10:37

Ok quick update on my last post it seams that 2 things wrong my account was diactivated in september 2004 yet i was still being billed and my service never stopped all thats sorted now.[img]Download Failed (1)[/img]
i asked him for a refound then from september to now. he laughed and said no. it was just a clitch and its been sorted now.
also the TS guy found out my modems mac address had been cloned upto 4 times [img]Download Failed (1)[/img] 1 showing as offline and 3 online modems where reported to him. (beware of the demon modems [img]Download Failed (1)[/img]) so he quicly arranged for a techniction to come out and replace my modem tomorow so all being well as soon as this modem is killed and the new one fitted all my troubles will be sorted.

howudoinn · 24-11-2005, 10:56

Glad you got that one sorted out Anyway of checking if someone is using your mac address without phoning CS

My 10mb is mine all mine so leave off oklidokli

Hartleys · 24-11-2005, 11:06

Quote:

Originally Posted by howudoinn

Glad you got that one sorted out Anyway of checking if someone is using your mac address without phoning CS

My 10mb is mine all mine so leave off oklidokli

Dont think so i made 4 calls 1 to CS and that prompted the first post. the second to CS thay said it was done wrong in the fisrt place. 3rd was to CS and got pased from CS to TS then back to CS then was told to dial with option 3 for TS 4th call and the tech guy found all that i posted above because he said 1 of the modems with my mac addy had been put on 10meg. but it wasnt mine

. total time on the phone for call 4 was nearly 75 mins.

Swoopie · 24-11-2005, 11:27

Got that problem again where my modem restarts, found out what it is, It's only happened since the firmware upgrade...

If I upload constantly, at a certain speed (havn't checked what it is) then my net will just restart, Just noticed this now as i'm uploading a demo, and my net cut out.

Modem is a NTL:Home 100

burningfeetman · 24-11-2005, 11:48

To be honest im a little sick of NTL and their lack of knowledge of their products. I am already considering leaving their television services and the last thing they need is to mess me about with my internet! The lady on the phone just pointed out to me that people who have been upgraded are not actually receiving the 10mb service but are still on 3MB. umm, i dont think so lady, im not stupid!! Why are NTL employees telling blatant lies to me over the phone. Its not a clever tactic of them to lie to their customers with such fierce competition from others ISP's. I will be leaving NTL in the near future for another ISP, based purely on the fact NTL have lied to me. I dont care if my new isp has the same attrocious customer service, as long as my hard earned cash does not go to NTL.

Carpetmonster · 24-11-2005, 12:20

Quote:

Originally Posted by bagwaa

Ok, I just spoke to a chap who upgraded me to 10mb, and on the cable modem information it does now say 10mb, however I can now only get a max download of around 130k/sec :-( so it would seem I have shot myself in the foot :-(... anyone else had this problem?

Bagwaa

I have exactly the same problem, on a surfboard 3100. I don't believe it is due to more traffic, as it was working perfectly at 3Mb before and happened the instant after I was upgraded.

I've tried tech support who just got me to try a load of things (I know it's not my PC, IT support myself, but I humored them and did all they asked). I know the problem, it's the modem, but I can't get them to change it. Fed up of calling, going through the same stuff. I'm now waiting until the middle of December when it goes 'live' and try again, if NTL don't contact me first about my modem (yeah right!

).

Derek · 24-11-2005, 12:25

Quote:

Originally Posted by burningfeetman

To be honest im a little sick of NTL and their lack of knowledge of their products. I am already considering leaving their television services and the last thing they need is to mess me about with my internet! The lady on the phone just pointed out to me that people who have been upgraded are not actually receiving the 10mb service but are still on 3MB. umm, i dont think so lady, im not stupid!! Why are NTL employees telling blatant lies to me over the phone. Its not a clever tactic of them to lie to their customers with such fierce competition from others ISP's. I will be leaving NTL in the near future for another ISP, based purely on the fact NTL have lied to me. I dont care if my new isp has the same attrocious customer service, as long as my hard earned cash does not go to NTL.

So you'll be going somewhere that you'll be paying for a lower speed and you don't mind if you get the same level of customer service.

Good call.....

burningfeetman · 24-11-2005, 13:09

actually i wont be paying for the same connection, i will be saving money by switching to elsewhere. so yes thanks it IS a good call.

Stephen · 24-11-2005, 13:58

Quote:

Originally Posted by burningfeetman

To be honest im a little sick of NTL and their lack of knowledge of their products. I am already considering leaving their television services and the last thing they need is to mess me about with my internet! The lady on the phone just pointed out to me that people who have been upgraded are not actually receiving the 10mb service but are still on 3MB. umm, i dont think so lady, im not stupid!! Why are NTL employees telling blatant lies to me over the phone. Its not a clever tactic of them to lie to their customers with such fierce competition from others ISP's. I will be leaving NTL in the near future for another ISP, based purely on the fact NTL have lied to me. I dont care if my new isp has the same attrocious customer service, as long as my hard earned cash does not go to NTL.

There are a lot of staff that work at NTL and you have only spoken to 1 or 2 of them. Yes there are a few staff members that don't seem to know they're ar$e from their elbows, but generally speaking most of them are pretty clued up, myself included.

It is mostly the fact that the 10Mb is not officially rolled out that many CS staff do not know about it or even some of the details, its usually just before official release that staff are informed of the new service and features.

you only know more than them thanks to the very helpful people on this forum, some of us are employees of NTL and do go the extra mile by offering help on here when they really don't have to. So you have been unfortunate when you have spoken to a member of CS that wasn't fully clued up on the 10MB, but she never lied to you!