*ALL* ntl 10Mb Discussion (Part 3) - Page 43

badboybubby · 19-11-2005, 10:56

Quote:

Originally Posted by ssdd

Strange, I get this
Network Access : Enabled Maximum Downstream Data Rate : 10240000 bps Maximum Upstream Data Rate : 512000 bps Maximum Number of CPEs : 1 Software Upgrade File Name : ntlhm100_ntl0002.cpr Software Upgrade AdminStatus : allowProvisioningUpgrade Software Upgrade OperStatus : completeFromProvisioning

I might know what the problem is...i have a silver home 200 modem?

Is this capable of 10mb? can this be flashed?

jrhnewark · 19-11-2005, 11:01

Quote:

Originally Posted by badboybubby

I might know what the problem is...i have a silver home 200 modem?

Is this capable of 10mb? can this be flashed?

200s are fine for 10Mbps.

dilli-theclaw · 19-11-2005, 11:02

Quote:

Originally Posted by badboybubby

I might know what the problem is...i have a silver home 200 modem?

Is this capable of 10mb? can this be flashed?

I have an ntl 200 modem and it works with 10mb fine, without any modifications.

http://www.cableforum.co.uk/board/at...2&d=1131496035

badboybubby · 19-11-2005, 11:09

right whats the best number for customer service, they fobbed me off last week....

Chrysalis · 19-11-2005, 11:33

Quote:

Originally Posted by Dodger444

So if this whole 10mb upgrade is a trial like most of the CS are saying... why would it show up on the customers bill? Obviously it's not a trial, CS mentioned it a few times when I tried to get it, but when I finally did, it was through retentions who didnt mention anything about it being a trial. So my opinion is that its the full blown release of 10mb which launched on the 8th like it says on the CF home page, and nearly all the NTL staff CS, TS, sales etc are misinformed. Not bad for a communications company!

No mention of trial on the tier migration page either.

ssdd · 19-11-2005, 12:05

Quote:

Originally Posted by ssdd

The same with me. Just rang tech support and got a very helpfull man (who couldn't quite grasp what my problem was). Anyway after about 25 mins trying this and that he said "please hold while I speak to my superior to see if you need an engineers visit to change the modem". Great I though. He came back after a couple of minutes and asked who the accounts name was in, I said the wifes, and he said "I'm sorry but we need to speak to her to arrange an engineers visit" But she's not here I said "Sorry sir but you will have to get her to ring back when she gets in". Trust me to ring when she's having her hair done

Just rang them back and got another very helpfull man. This one told me that because my modem wasn't registering any problems while he was on the line he couldn't book an engineer. Told him I'd rung 2 hours before and was told they couldn't book an engineer because my wife wasn't here. He insisted that the modem didn't apear to be faulty and he didn't know why I was told that. I insisted that it must be faulty to keep rebooting itself. He then put me on hold and when he came back asked to speak to my wife. After asking her the account password he asked to speak to me again and then put me back on hold. When he came back he said that he would put me on hold and the next person I spoke to would be someone from the engineers dept who would arrange a visit. Got one coming out Tuesday so hopefully it will be sorted. Watch this space lol

19-11-2005, 14:26

Quote:

Originally Posted by badboybubby

right whats the best number for customer service, they fobbed me off last week....

0800 052 2000

Option 2

scoobydoo[uk] · 19-11-2005, 17:39

After speaking to CS yesterday and being told by someone that I could get the 10mb upgrade and he would do it right away but it would take upto 24hrs for the changes to take effect, i waited nearly 24hrs and nothing.

So I phoned CS back up today and spoke to someone else and explained that I was upgraded yesterday but my modem hasnt had the new config file sent to it. She looked into my account and said I was still on the 3mb service and 10mb hasnt been released yet but she would check why I was told yesterday that I could have it. 2mins later she came back to me and said 'Oh the 10mb option is there for me to setup, ill upgrade you now, I havent done this before but we will see what happens' ... 1min later my modem reset and im now on 10mb

Think it all depends on who you speak to in CS, most of them havent been told about the 10mb upgrade, but if they are willing to look into it for you then you should get the upgrade.

badboybubby · 19-11-2005, 17:46

Quote:

Originally Posted by scoobydoo[uk]

After speaking to CS yesterday and being told by someone that I could get the 10mb upgrade and he would do it right away but it would take upto 24hrs for the changes to take effect, i waited nearly 24hrs and nothing.

So I phoned CS back up today and spoke to someone else and explained that I was upgraded yesterday but my modem hasnt had the new config file sent to it. She looked into my account and said I was still on the 3mb service and 10mb hasnt been released yet but she would check why I was told yesterday that I could have it. 2mins later she came back to me and said 'Oh the 10mb option is there for me to setup, ill upgrade you now, I havent done this before but we will see what happens' ... 1min later my modem reset and im now on 10mb

Think it all depends on who you speak to in CS, most of them havent been told about the 10mb upgrade, but if they are willing to look into it for you then you should get the upgrade.

I've been told twice now and still nothing!!

I'm really ****ed off now becuase i've been on the highest package broadband since day 1. They get 37.99 a month off me, i expect the upgrade first.

As usual, NTL drop the ball....

19-11-2005, 20:10

Quote:

Originally Posted by Tuftus

0800 052 2000

Option 2

I used option 5 and was upgraded before I put the phone down.

just21 · 19-11-2005, 21:57

Is it only worth calling for the upgrade if you are on the 3mb service? I am in London, rebooted my ntlhome 120 cable modem but still have the old file. Do people on the 2mb service have to wait until december 1st?

Stuart · 19-11-2005, 22:10

As far as I know, they are only offering the upgrade to 3 meg customers at the moment. They will be offering it to 2 and 1 meg customers at some point next year.

**Paul** · 19-11-2005, 22:18

Quote:

Originally Posted by scoobydoo[uk]

Think it all depends on who you speak to in CS, most of them havent been told about the 10mb upgrade, but if they are willing to look into it for you then you should get the upgrade.

Sadly, this appears to be the case. Internal Communication is still not an ntl strong point.

**Paul** · 19-11-2005, 22:19

Quote:

Originally Posted by Stuart C

As far as I know, they are only offering the upgrade to 3 meg customers at the moment. They will be offering it to 2 and 1 meg customers at some point next year.

Unless, of course, you are willing to upgrade to the ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£37.99 per month.

Dobbo · 19-11-2005, 22:56

I have phoned ntl for upgrade get no faster than 4-6 meg

my config file says ntlhm120_ntl0002.cpr

im on ntl home 100 modem anything i need to do to get a new modem or do i need to wait until december?