Tricky Broadband/Ethernet Problem - Page 2

Paul K · 12-11-2005, 19:28

What lights are lit when you power off the modem and pc, wait for a few mins and then power the modem up?

RMIM · 12-11-2005, 19:33

ok i did the 192.168.100.1

it comes up with some info - nothing that i can click on.

No no. I just clicked on log in - there seems to be lots more options

RMIM · 12-11-2005, 19:37

ok I see reset to defaults - is it safe to click this?

RMIM · 12-11-2005, 19:41

Quote:

Originally Posted by Paul

What lights are lit when you power off the modem and pc, wait for a few mins and then power the modem up?

Oh dear, Im lost. What is power off the modem? Why would any lights show if its off?

What i do is to first have both computer and modem off. All cables are connected.

I then turn on modem at mains and wait for ready and sysc to stop flashing.
After this I turn on PC. Let PC settle then open browser and type autoreg.......

bayonet · 12-11-2005, 19:54

Hi RMIM

What IP address did you say you had?

Try the reg IP of 80.5.178.26 in internet explorer instead of autoreg.net (same difference) and the usual AV off and firewall blah blah blah

Check no proxy set in the LAN settings

Sorry to be basic but you'd be surprised!!

I noticed you said you had a router was it set to specify an IP address or set to automatically obtain one in the TCP/IP settings?

RMIM · 12-11-2005, 20:15

Quote:

Originally Posted by bayonet

Hi RMIM

What IP address did you say you had?

Try the reg IP of 80.5.178.26 in internet explorer instead of autoreg.net (same difference) and the usual AV off and firewall blah blah blah

Ok I tried the 80.5.178.26 (firewall off) but no luck. Also I have reset the modem to factory defaults

My router is set to automatic - but has nothing to do with the problem - my pace cabletv/modem and router are fine. Its my mates ntl250 that refuses to register to any computer.

RMIM · 12-11-2005, 20:19

Quote:

Originally Posted by bayonet

Hi RMIM

What IP address did you say you had?

IP: 86.5.148.249
Sub Net 255.255.255.0
gateway 86.5.148.254

12-11-2005, 20:42

have you tried

http://homepage.ntlworld.com/robin.d...er.html#ntlreg

RMIM · 12-11-2005, 20:51

Quote:

Originally Posted by homealone

have you tried

http://homepage.ntlworld.com/robin.d...er.html#ntlreg

Yes. Nothing that I have not tried.

12-11-2005, 20:58

Quote:

Originally Posted by RMIM

Quote:

Originally Posted by homealone

have you tried

http://homepage.ntlworld.com/robin.d...er.html#ntlreg

Yes. Nothing that I have not tried.

sound like a broken modem then - sorry

RMIM · 12-11-2005, 21:13

Quote:

Originally Posted by homealone

sound like a broken modem then - sorry

Yes but how do I convince NTL of this? I phoned them once and they put the blame on the PC. I have since tried another 3 PC's - none work with this modem.

Although my mate was given this new ntl250 modem by NTL, he has a cable box in his house with built in modem (pace one).

Is it possible for NTL to activate this one? Till they bring a new working modem?

Marge · 12-11-2005, 21:18

mmmm not heard of an 86.xx ip address before

Set top box Broadband and Cable Modem are registered quite differently.

With the set top box Broadband it's the PC that is registered onto the system so you can't plug any old pc into it, you have to register it before it will work. This uses the address "start.ntl" to load the registration page and asks you to "name" the pc.

With the Cable Modem it is the Modem that's registered, not the pc using address "autoreg.autoregister.net" to register so you can swop and change pc's as much as you like so long as you reboot the modem each time.

RMIM · 13-11-2005, 17:16

Ok I took my mates PC back to his place. I took MY STB to his place. Everything went well and we can fully access the net.

But his new modem will not work.
I just found out that he used to have broadband at the same address a few years back but cancelled. He still has the old modem (which I tried, but same thing - does not go to registration page).

Could it have something to with the fact that he used to have b-band but cancelled? (same account with NTL) Then signed up again? (I think I read something like this somewhere, but cant find it now.)

Paul K · 13-11-2005, 17:24

Might want to get NTL to look into his account properly and to make sure that his modem is working correctly. I'm amazed the STB worked on his account though but it would help point to the modem being faulty I would think.

RMIM · 13-11-2005, 18:57

Quote:

Originally Posted by Paul

Might want to get NTL to look into his account properly and to make sure that his modem is working correctly. I'm amazed the STB worked on his account though but it would help point to the modem being faulty I would think.

No No. MY STB works at HIS house on HIS computer (the computer NTL told me needed to be formatted/reinstall) - but of course using my PID and password. I simply registered his computer on my account.

All Im trying to do is verify that there is nothing wrong with his computer or signal in his house. (His cable tv works fine)

BUT what I have noticed is with my STB it says connected at 10Mbps but with his SA modem 100Mbps. Does that mean anything? I have tried 4 different computers with his modem - none of them will load up the registration page.