Gaming Connections / Leicester

[Chrysalis]

Originally Posted by uno

does anybody have any more technical information about the upgrades have been in the Leicester area as my connection has been slower since the work this week.

You beat me to it. Not sure what they did but I am guessing they shifted user's around and my ubr seems to be under higher load now. Last monday I was having good performance during early morning and the day in the week and during early morning at the weekend. Now its having contention issues during the day today, yesterday I aborted a download right after I started as it was barely topping 130kB so speed almost halved by congestion. Last sunday my speeds slowed down to around 200kB instead of 130. Are ntl playing a game where its harder to use traffic up thus making 10mbit more viable or has someone just cocked up. I am also going to email that senior tech again and I dont care if he dont like it but I got routing going over cogent to an isp that only has that line for backup, ntl for some reason with their weird routing table have decided that routing over a backup 100mbit 30ms cogent line is superior to a 1000mbit 15ms enta line, cost cutting getting rather stupid now.

I am also curious why the cableforum team are fine with helping with trivial matters such as billing issues, but when it comes to problems like this where the fix involves throwing money at it there is simply "no comment" has your contact told you not to bother him/her with these type of issues?

[carlingman]

Originally Posted by Chrysalis

snip

I am also curious why the cableforum team are fine with helping with trivial matters such as billing issues, but when it comes to problems like this where the fix involves throwing money at it there is simply "no comment" has your contact told you not to bother him/her with these type of issues?

Sadly you are spot on and this was the case when I worked for them many moons ago and they seem not to care for the gamers too much and this still is the case now.

I have mentioned this on here before and many moons ago on the old site.

While they do a good job of escalating the small matters which can be seen as glory hunting quick fixes and giving NTL some good publicity then the longer term issues like this go straight to the bottom of the pile so to speak.

Although I am guessing by writing this and bumping the thread an offer of passing this on to the senior NTL contacts they have established will be forthcoming and prove me wrong.

I won't hold my breath though.

[uno]

Does anybody know why the Leicester area is having so much work done on the network this week and what is being done as my broadband and television has all gone off just now. It looks like no internet connection for me this week at all after midnight then.
I know some of work will be the speed increase but why is it that we are getting eveb more work is it the networks in bad state or just improving equipment is all the work been done at the headend or this it involve work at node level as well.

[Slim_uk]

Beleve me it aint just Leicester having probs im in wearside area & im having big probs also high pings & packet loss & i play BF1942 & Tac-ops never had these probs befor time to complain to NTL me thinks

[Chrysalis]

Leics has had the 10mbit upgrade, which might indicate why there is all this optimisation, to me its kind of dissapointing as I thought it was a result of people complaining of poor performance. I expect latency to get worse now.

Upload doesnt seem to be saturated as I can easily send at max throughput stabily, the issue seems to be with downstream and ntl's external peering.

[Hartleys]

I aint got the upgrade to 10 yet still on 3meg but finding while playing cod 2 the other night i had a few places where the game stopped altogether with lag only for about 10 to 15 seconds then its fine again and thats on a UK based server dont know about the other server in holland. I got the game friday last week all weekend i had no problems monday still ok then thay started the optomisations in leic and its all gone to pot now.

[Chrysalis]

noticed ssh taking almost 5 seconds to respond and this seems to be why

1 54 ms 1300 ms 206 ms UBR [10.8.143.254]
2 322 ms 352 ms 869 ms leic-t2cam1-a-ge914.inet.ntl.com [82.3.35.149]
3 115 ms 48 ms 452 ms leic-t2core-a-ge-220-0.inet.ntl.com [82.3.33.10]

4 430 ms 57 ms 47 ms lee-bb-a-so-220-0.inet.ntl.com [62.253.188.110]

5 68 ms 16 ms 24 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]

6 827 ms 1118 ms 952 ms tele-ic-1-so-010-0.inet.ntl.com [62.253.185.82]

7 946 ms 171 ms 245 ms linx-gw0.enta.net [195.66.224.151]
8 322 ms 29 ms 916 ms telehouse-east.core.enta.net [84.45.193.195]

[Scopeuk]

this is probably just me being a little sarcy and nasty but do we think this is due to ntl giving people "up to 10meg" and destroying all avaliable peerings as they go speed tests and download the entire internet

[V3n0m]

I phoned up Tech support yesterday as i have had enough now of the poor gaming pings and packet losses,Actually managed to speak to someone in this country(RESULT)He was very helpful and friendly checked the line and reported back a noise level of 18...apparently 20 is the lowest it should be and this will affect pings and packets,so he said it should be fixed by next friday..

[Chrysalis]

things have improved today, the best its been during the last 7 days in fact. Not as good as it was 2 weeks ago tho.

[Hellish]

hi am from the grimsby area and play bf2 online just recently
after 6pm my bb which is 2 meg slows down to about 700k
and i get loads of packet loss not sure what this is any help would be good before i contact ntl

[Chrysalis]

Originally Posted by Hartleys

I aint got the upgrade to 10 yet still on 3meg but finding while playing cod 2 the other night i had a few places where the game stopped altogether with lag only for about 10 to 15 seconds then its fine again and thats on a UK based server dont know about the other server in holland. I got the game friday last week all weekend i had no problems monday still ok then thay started the optomisations in leic and its all gone to pot now.

Sorry missed this, yeah you could be going over the XPE router. ntl have left it saturated and it affects traffic to some uk isp's.

[Chrysalis]

I think in summer when the decline started ntl suddenly decided to do one of the 3 things to avoid their traffic bills going up when they rolled out 10mbit.

1 - Stop upgrading external pipes with traffic utilisation.
2 - Artifically throttle traffic to keep them below max capacity.
3 - Reroute traffic over cheaper routes which in turn has led to congestion because since summer they have been agressively using cogent.

[Dreaming]

My NTL connection has been turning itself off tonight!! I don't understand, the cable light will stop flashing and if I restart the modem a couple of times it works. First time I've had problems in about a year, year and a half.

[Scopeuk]

id suggest that is most likely a "phone for a new one" situation
just phone techsupport asap and tell them what its doing they will most likely arange for a newmodem and an engineer visit to replace it