*ALL* ntl 10Mb Discussion (Part 3) - Page 15

rattyfa · 12-11-2005, 15:50

From what I have read surfing rumourville , if you cross your limit you go onto 512k unlimited for the remainder of your month

Cerberus · 12-11-2005, 15:52

It would appear it is dependent on which CS advisor you get through too. I rang one last night who said I would have to wait till Dec. Rang again today and the advisor put me on 10mb straight away.

Checked with a BB Speed Checker and he has definately done it.

jrhnewark · 12-11-2005, 16:00

Quote:

Originally Posted by rattyfa

From what I have read surfing rumourville , if you cross your limit you go onto 512k unlimited for the remainder of your month

I'd hold your horses on that one!

We don't know yet - no one knows for sure what will happen when we eventually go over-cap.

robtufts · 12-11-2005, 16:02

Just spoke to a nice scottish bloke on CS and I can't get it at the moment because we're still down as 1.5mb gold at the moment for some strange reason, and as they closed in 5mins I'd have to wait til monday. Nevermind, a few days isn't going to hurt.

nemesis01 · 12-11-2005, 16:19

Quote:

Originally Posted by jrhnewark

We don't know yet - no one knows for sure what will happen when we eventually go over-cap.

The same as what happens with everybody else probably, and if that is true you will be on 512K for the remainder of your contract.

wocoom · 12-11-2005, 16:29

hehe those guys at NTL must have me on speed dial

been called three times today regards the failed upgrade, quite funny seeing as i told them their was no hurry.

maby its because i was ment to be a pilot customer... or maby its because the Tech Support guy moaned at the other staff..

anyway...

Call 1, lunch ish

Hi this is Micheal from NTL Customer Support, just calling to check that your connection is working fine on 3mbit and to keep an eye out for the connection going down during the day, if it does dont worry its just maintenence in the area.
Oh ok, thanks for letting me know.

Call 2, about 2pm ish
Hi again its Jane for NTL customer support, Just letting you know that the maintenence has been finished and you can now get the 10meg service.
Oh ok

Call three, about 3.30pm
Hi its Jane from NTL customer support again, just calling to let you know that you wont be able to recive the 10meg service for a few more days, (something about a problem with the UBR being upgraded)
Thats no problem jane, im ok with 3meg untill the networks ready for upgrades.
Thats fine sir have a nice weekend

i dunno if anyone else has had this or if its just me. but its kind of nice being kept abreast of things.

**Paul** · 12-11-2005, 16:30

Quote:

Originally Posted by jrhnewark

We don't know yet - no one knows for sure what will happen when we eventually go over-cap.

Unless you go over enough to attract attention, nothing will happen atm. Only the real 'abusers' are being put on the 512K service. However, once ntl provide you with the ability to check your usage (trials start next year

) then they will start fully imposing the caps. If you go over your allowance then you will have to pay something (probably an upgrade to your service, maybe a per GB charge), failing this then I expect your speed will be chopped until the start of the next month. I would expect this to be in and working (certainly in many areas) by the end of 2006 (to coincide with the final 10M upgrades).

Andy C · 12-11-2005, 16:53

Quote:

Originally Posted by wocoom

i dunno if anyone else has had this or if its just me. but its kind of nice being kept abreast of things.

Yeah there was a network issue in my area preventing 10 meg and tech support kept in touch. They also called after it was fixed to make sure everything was ok and that I was happy. That's great service and very much appreciated.

gimpymoo · 12-11-2005, 17:36

Who do I ring to ask for modem upgrade?

Cerberus · 12-11-2005, 17:40

Quote:

Originally Posted by gimpymoo

Who do I ring to ask for modem upgrade?

I rang normal CS, but like I said it depends on the advisor. It seems some will upgrade you happily and some spout some utter bo**ocks.

Nero182 · 12-11-2005, 17:56

Sould I phone up about my speeds our sould I just leave till december to see if they have fixed the problem. I am on a NTL-250 Modem.

etccarmageddon · 12-11-2005, 17:56

why not just wait until end of year and let them sort it all out automatically?

Chrysalis · 12-11-2005, 18:21

Quote:

Originally Posted by Paul M

Unless you go over enough to attract attention, nothing will happen atm. Only the real 'abusers' are being put on the 512K service. However, once ntl provide you with the ability to check your usage (trials start next year

) then they will start fully imposing the caps. If you go over your allowance then you will have to pay something (probably an upgrade to your service, maybe a per GB charge), failing this then I expect your speed will be chopped until the start of the next month. I would expect this to be in and working (certainly in many areas) by the end of 2006 (to coincide with the final 10M upgrades).

Sounds reasonable, Paul is it possible for feedback to be given to ask about on peak and off peak to be treated differently? so allowing more to be downloaded in early morning.

jrhnewark · 12-11-2005, 18:57

Quote:

Originally Posted by nemesis01

The same as what happens with everybody else probably, and if that is true you will be on 512K for the remainder of your contract.

Then my contract would be ending pretty sharpish.

But, taking what Paul M has said into account, I don't believe it's yet the time to be making assumptions as to what they'll do - not now, but when monitoring software is available to the consumer.

digger81 · 12-11-2005, 19:45

stop worrying about caps, just download. its all if, buts and when at the moment, we could be dead before we know for sure.