*ALL* ntl 10Mb Discussion (Part 3)

[djstevie]

Im from Renfrew and i phoned CS this morning to be told that 10meg wasnt available till Jan 06...I was on 2 meg, done the upgrade on the tier page online and a quick reboot of the modem and i was on 10meg. The speeds are strange at the moment...sometimes im hitting 950kb/sec and other times im getting 400kb/sec.....my average after doing a few tests today seems to be about 830kb/sec. Im using a Terrajet modem. Overall im happy with it.

[Splink]

I'm on 3Mbit at the moment, with a Terayon Terajet 210 modem. I'm happy to wait until whenever they decide to upgrade me automatically, but from what I've seen in these threads over the last couple of days it's all rather a case of the left hand not knowing what the right hand is doing at NTL at the moment. Conflicting information, wrong information, misleading information, all steming from the basic fact that no one has obviously made it clear to 100% of the CS staff what exactly their line should be. Sounds to me like they've been left to interpret this 10Mbit upgrade instruction however they want.

Like I said, I'm happy to wait until my alloted time to get this upgrade, as hopefully NTL will have more of an idea about what exactly should be happening.

Good luck to all you people experiencing issues, hope you get it sorted.

[FlangeMonkey]

It does annoy me that they say the SB4100 doesnââ‚ƚ¬Ã¢â€žÂ¢t work on 10mbit as the spec say it works up to 38mbit down and 10mbit up. Unless there talking about DOCSIS! And even then its dam annoying as most people paid for there modems a long time ago and have already lost out with the monthly charges, now they lose there treasured modem!


GGGRRrrrr

[Cerberus]

Originally Posted by djstevie

Im from Renfrew and i phoned CS this morning to be told that 10meg wasnt available till Jan 06...I was on 2 meg, done the upgrade on the tier page online and a quick reboot of the modem and i was on 10meg. The speeds are strange at the moment...sometimes im hitting 950kb/sec and other times im getting 400kb/sec.....my average after doing a few tests today seems to be about 830kb/sec. Im using a Terrajet modem. Overall im happy with it.

Bit gutted with Jan 06 tbh but I am happy to wait. Just wanted some clarification thats all. There just seems to be too many people (not on these forums) contradicting themselves and giving conflicting stories. Ah well stuff it and I will happily and patiently await 10mb's arrival. Having said that I may actuall contact CS after work tomorrow and see if they can shed some light on it, if any! My friends at Maxwell Road in Glasgow are staying very tight lipped and are a bit reluctant to tell me anything.

[slowcoach]

For the past few weeks browsing has been real cr@p, sites unable to load/non existent etc., since the 10Mb upgrade everything is suddenly really sweet. Well worth the upgrade for the improved browsing experience alone.
Downloading big files from Germany averaging 1MB/sec.
No problems with the modem losing connection etc.
Appears ntl have done a decent jobbie in this area.

Oh, and by the way, †œThe Bloke in the Pubââ‚Âà ‚¬Ãƒâ€šÃ‚ÂÂ� was only 9 days out as far as my speed upgrade was concerned, although I did have to beg ntl to do it.

hey, I'm not too proud to beg.

Originally Posted by hairport

I would've thought that if you ordered broadband on it's own you'd get a cable modem. The samsungs are so big compared to the stand alone units.
I'm wondering whether I should ring again and see if I can get a modem put in without me having to disconnect TV and phone.

I used to have tv thru it until i canceled it, they replaced it with a silver 200 that didnt work properly so I kicked up a fuss and they came back and replaced that with my old stb.

[slowcoach]

Originally Posted by Dodger444

I used to have tv thru it until i canceled it, they replaced it with a silver 200 that didnt work properly so I kicked up a fuss and they came back and replaced that with my old stb.

Hopefully you will get a nice little (fast) blue one.
Then you will have to get your begging bowl out, good luck Dodger.

Originally Posted by slowcoach

Hopefully you will get a nice little (fast) blue one.
Then you will have to get your begging bowl out, good luck Dodger.

Thanx, you watch me I happened to pass a couple of NTL installers today messing in one of the green boxes near me, they both agreed that the samsung may possibly go to 7mb and they said that the silver 200's are being phased out and if u are to have a SACM installed, then it will be the little blue 250. that'll do for me! and to order it now is best cos soon as all the other samsung users find out that it wont take the 10mb then there's gonna be a huge demand for SACM's

[mmm]

Has anyone yet reported the capability of Routers attached to their 10Mb/s cable modem.

I know the Linksys BEFSR41 v1 and 2 only had a 10Mb/s half-duplex WAN port and I guess anyone using a wireless B router via wireless can't get half of the rated speed - but what about actual perfomance with these and other routers?

Is the 10MB BB available in swansea?

I have an NTL 250 SACM!

Also I am on the 2MB service at the moment if I go to NTL's website and order the 3MB upgrade will I get the 10MB service?

Ohhh and last if I upgrade and the speed is crap can I downgrade again or am I locked in to a whole new contract?

[PowerUser]

Originally Posted by Dodger444

then it will be the little blue 250. that'll do for me! and to order it now is best cos soon as all the other samsung users find out that it wont take the 10mb then there's gonna be a huge demand for SACM's

How can you possibly order another modem, . I called today regarding changing to the ntl 250 because of bad fluctuating speeds on the new trial 10mb service,and Even though i was really really polite, I got told where to go, So good luck with that!.

Originally Posted by mmm

Has anyone yet reported the capability of Routers attached to their 10Mb/s cable modem.

I know the Linksys BEFSR41 v1 and 2 only had a 10Mb/s half-duplex WAN port and I guess anyone using a wireless B router via wireless can't get half of the rated speed - but what about actual perfomance with these and other routers?

very good point, and why i haven't been at all exited by the news of greater speeds, as a 2meg user with an 'old' router, I may be more interested in lower bandwidth products, later....

[PowerUser]

P.s This thread has certainly died down alot, there were normally 5-6 posts every10 mins, I guess all those people who called Retensions are no longer with us, LoL.


But hey, lets not feel bad for them as they can join as a New Customer now, and then get everything they ever wanted, Cool! . Good luck to em. I say.

[Russ]

Originally Posted by acoolwelshbloke

Ohhh and last if I upgrade and the speed is crap can I downgrade again or am I locked in to a whole new contract?

You can change your speed once every 30 days.

How can you possibly order another modem,

I just called cs and the guy I spoke to in swansea, (oh and by-the-way he told me that he had the 10mb so it must be available there too) he did a bit of research, was on the phone for ages with him! and said that he's been told by technical that the samsungs cant take it so he arranged for me to have my stb swapped next thursday. I also told him that I tried retensions first but they closed at 5pm, so I think that just made him try a bit harder for me? A very nice guy tho, extremely polite and in a jolly mood... maybe because he has the 10mb?