*ALL* ntl 10Mb Discussion (Part 3) - Page 4

10-11-2005, 18:48

Quote:

Originally Posted by PowerUser

So should I to call Tech support and explain the situation and ask them if they could send the updated firmware, if not the could they replace my modem.?

So the updated firmware is ready then????

10-11-2005, 19:05

I've had enough of all this "it will take 10mb it wont take 10mb" ordeal!

I'm having my samsung stb replaced next week for a SACM...

Russ · 10-11-2005, 19:08

Quote:

Originally Posted by Russ D

I've been told if I upgrade to 3Mb from 1Mb now, I'd get the 10Mb straight away - I am SO tempted to go for it but it would mean my bill would jump from ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£51 per month to ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£67

Just phoned ntl back to get the upgrade and a.) there's no record of my earlier call and b.) no I will NOT get the 10Mb until December

I hate it when ntl do this. I don't mind having to wait until december - but I spoke the same callcentre, the same department and 2 people have told me conflicting things.

And as usual, the first person I spoke to did not make a record of the call.

Ah well, let's hope my email to one of ntl's directors gets the person in the wrong in a serious amount of trouble.

10-11-2005, 19:14

Did you not see post #1 then Russ?

Russ · 10-11-2005, 19:19

Quote:

Originally Posted by Tuftus

Did you not see post #1 then Russ?

Yes I did! That's why I was so surprised when the first person I spoke to told me it was available now. I asked her if she was absolutely sure of this and she went away for a while and told me when she came back that I could definately have it.

hairport · 10-11-2005, 19:29

Quote:

Originally Posted by Dodger444

I've had enough of all this "it will take 10mb it wont take 10mb" ordeal!

I'm having my samsung stb replaced next week for a SACM...

I'm amazed that they offered to swap your samsung out. That's all I asked for and was told I couldn't have it. So I cancelled the TV and telephone and hey presto the modem will be installed in December.
It's extraordinary how NTL are so short sighted that they lose a customer!

kronas · 10-11-2005, 19:30

Quote:

Originally Posted by Russ D

Yes I did! That's why I was so surprised when the first person I spoke to told me it was available now. I asked her if she was absolutely sure of this and she went away for a while and told me when she came back that I could definately have it.

i had to ring twice, the first dozey CS could not even find my details

i just hung up because i got fed up of waiting, nice lady the second time did it for me

you just need to ring back again russ, you shall get it just keep trying

Hom3r · 10-11-2005, 19:31

Quote:

Originally Posted by Sherlock614

On the dslreports tweak page, in the "speed" bit, it will only let me enter a 4 figure number, ie. 1000, won't let me enter 10000. How are you guys getting correct results (or am i doing something wrong here)

Service: cable
Speed (advertised) kbit/s: 1000

Edit:

Sorry just realised what i did wrong

try 9999

10-11-2005, 19:36

Quote:

Originally Posted by hairport

I'm amazed that they offered to swap your samsung out. That's all I asked for and was told I couldn't have it. So I cancelled the TV and telephone and hey presto the modem will be installed in December.
It's extraordinary how NTL are so short sighted that they lose a customer!

I only have BB thru the samsung not subscribed to the tv. funny enough the cs guy I spoke to thought that was a bit odd.

markmarkymark · 10-11-2005, 19:45

Given this section of the first post of part 3 ..

**********
The following are not capable of 10Mb:
ntl:home 100 (silver Ambit manufactured modem)
Terayon Terajet 210
Motorola Surfboard 3100/4100
***********

I have the Ambit 100 modem and I was upgraded to 10M a couple of days ago. The modem received the new settings (I checked). But alas I get no more than 3M (which I was on before)....

Now the above says 'not capable of 10Mb' - does this mean actually not capable of 10M (but could do 5M), or, its simply not capable of being used on the faster network. If the later is the case, i this why I can get no more than 3 M?

Thing is, If I were getting say 5M I would be happy and would wait for further upgrades as and when NTL gets around to it. But since I have no more than 3M I am wondering if it is the modem or something else. CS / Tech support have no ideas .....

Any thoughts?

cheers

Mark

Hom3r · 10-11-2005, 19:49

markmarkymark vbmenu_register("postmenu_621966", true);
Problerly beacuse your area hasn't be fully upgraded yet

hairport · 10-11-2005, 19:56

Quote:

Originally Posted by Dodger444

I only have BB thru the samsung not subscribed to the tv. funny enough the cs guy I spoke to thought that was a bit odd.

I would've thought that if you ordered broadband on it's own you'd get a cable modem. The samsungs are so big compared to the stand alone units.
I'm wondering whether I should ring again and see if I can get a modem put in without me having to disconnect TV and phone.

gimpymoo · 10-11-2005, 20:14

Sorry if this as been asked a million times before:

Im currently on 3mb and know that 10MB is being trialled in my area (Nottingham)

If I DOWNGRADE over the phone, can I UPGRADE online directly after?

PowerUser · 10-11-2005, 20:25

Quote:

Originally Posted by Tuftus

So the updated firmware is ready then????

In my experiance with NTL if you dont ask you definitely wont get. I wouldnt be on the trial of up to 10mb if i didnt ask. My download maybe crap but my upload is cool at 65-70kb/s.

Cerberus · 10-11-2005, 20:35

Sorry if this has been covered already but it has been a very long day and I really cant be bothered sifting through the mass amount of posts. Can anyone tell me if the Renfrew area has been upgraded yet to 10mb? If not, does anyone have any idea when it will be?

If it is available can some very kind and decent person tell me where I go to obtain this upgrade?

Many thanks in advance!!!