*All* ntl 10meg Discussion (part 2)

[BloodyL]

Originally Posted by gaffer_gump

I then asked if he had the facilities to upgrade me from my present 3mb to the 10mb to join the people already on the †˜pilot schemeââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ and yes I do realise that it is only upto 10mb and yes I realise that I will not see that kind of speed just yet.

I kept in mind what this forum said in past posts and kept it very light and pleasant and bugger me 20 seconds later the modem lights went off and now I am on 10mb, I will do a test and post the result if you want.

Not sure what sort of modem it is but its new and says Ntl:home 200 on the bottom.

Grimsby btw

Just tried that approach myself, I politely asked whether it would be possible to become part of the pilot scheme on the understanding that if anything goes wrong then it is my own fault, only to be refused.
The lady then started talking about the fact that my SACM is not capable of the full 10Mb, I asked her what details she had in regards to my modem (I used to be connected through a pace STB, then Samsung STB after finally settling on the 200 SACM), she replied that she only has the MAC address, not the actual model details.

No matter how polite I was she still wouldn't upgrade me, even though I stressed that I knew that if it all went belly up it would be my fault.

Was hoping to do some testing on the Runcorn UBR (and stress test my router which is quite a few years old...ready for when things really do kick off so I can buy a new one in readiness if need be.)

Ah well.

[Scopeuk]

re: strees testing modem
take 2 pcs one with a static adress running a dhcp server and another acepting a dynamic ip hook up the static ip comp to the wan side of the router then other to the lan side then transfer a file from one to the other using ftp/webserver/smb if u specify the share,
offers far more abuse than and upto 10meg connection ever will

[ian@huth]

Originally Posted by orangebird

No, they don't.

And would people stop calling in three or four times because they didn't like what they heard the first or second time??

It appears that many people do not believe that there could be a valid reason why they can't have the upgrade at present. It could be because their particular area is not ready for the upgrades, they may have the wrong equipment, there may be database problems, they may be on a billing system that won't allow the upgrade, etc.

If you look through this thread you will see many examples of why some can't get the upgrade and why some who have the upgrade don't get the full 10 Mbps.

People like Robin Walker (rdhw) have explained why you will be lucky to get 10 Mbps all the time (He can't achieve that and he has a 100 Mbps connection). People read that explanation but think he is wrong because Fred Bloggs has said that he has been upgraded and gets the full whack. They then post saying they have called NTL 10 times and got a different answer each time, eventually got upgraded but can only get 5 Mbps. They have then called NTL who are sending out an engineer to replace their faulty modem. It never appears to cross their mind that not getting the full whack may be down to so many users using the same speed tests at the same time and eating up either the speed test servers bandwidth or their UBR's bandwidth. What a waste of NTL staff's time and time equals cost. Guess who will pay the cost at the end of the day, one way or another?

[TracerTong]

Originally Posted by Scopeuk

alot of 3 meg people have had this but some have also got the upgrade
it probably has more to do with being on top tier already than your area not havign been upgrade (this doesent mean that your area as has been preped for this upgrade just that it doesent say either way)

I'm thinking this may be the case.
Thanks for the reply

[pk1209]

I do agree that people need to chill out a bit over this upgrade... I phoned up and asked for the upgrade, and I got it. I wasn't about to spend all day on the phone. But if people want to phone all day long, then that's up to them. As far as i am concerned, NTL have brought this on themselves with their wholey inconsistent information. If things were clear and simple then they wouldn't be in this mess. Fact is, some people have phoned up and been told no, then phoned back and been told yes. It's a shambles, and they deserve all the grief they get.

[Scopeuk]

Originally Posted by ian@huth

It appears that many people do not believe that there could be a valid reason why they can't have the upgrade at present. It could be because their particular area is not ready for the upgrades, they may have the wrong equipment, there may be database problems, they may be on a billing system that won't allow the upgrade, etc.
*snip*

couldent agree more

[BloodyL]

Originally Posted by Scopeuk

re: strees testing modem
take 2 pcs one with a static adress running a dhcp server and another acepting a dynamic ip hook up the static ip comp to the wan side of the router then other to the lan side then transfer a file from one to the other using ftp/webserver/smb if u specify the share,
offers far more abuse than and upto 10meg connection ever will

An interesting idea that, I've never set up a dhcp server before though.

[Kevin]

Have to agree here, if ntl had communicated to their staff correctly then i doubt any of this would have happened, it has been far too inconsistant from the word go. Maybe ntl think their customers dont speak to each other, If I go to upgrade my speed on the speed upgrade page and it offers me 2mb or 10mb its obvious there is no 3mb anymore, so which one if i am looking for a speed increase am i going to take ?

The fact that they put out an announcement saying all their current high tier customers (3MB) would be the first to be upgraded then joe bloggs who is a 2mb customer see's that he can get it but me i pay 37.99 a month cannot seems to me a little wrong, im not sure if the 3mb first announcment came from ntl or from someone on here that i do not know but if it was from ntl how do they expect their high paying customers to feel.

All it would have taken was someone to say we are either allowing 10mb accross the board, or not allowing it period. This it seems is a simple decision to make but was never taken and now we have this....a mess.

[pk1209]

Seems to me one of the biggest reasons people are being refused the upgrade is because the upgrade is for new customers only, with existing 3meg customers being upgraded in December. Well I, and a few others, know this not to be true, seeing as I am an existing 3 meg customer who yesterday got upgraded to 10mb.

Also, about this 'staff not having time to read email business;' how can you expect to offer a professional service when your staff aren't even up to date. I would rather wait an extra 5 mins on the phone and get the right info, that get on quicker and be misled. It's no secret that NTL CS is held in low regard, maybe reading their emails before their shift would be a good place to start...

[Scopeuk]

bloodyl
if your router can support static ip adresses you whouldent have to, could save you some hastle if your adventrous soemthing like http://www.dirfile.com/woddhcpserver.htm whould do the job although i havent personally used this one it seams to have every thing you whould need
__________________

Originally Posted by pk1209

*snip*
Also, about this 'staff not having time to read email business;' how can you expect to offer a professional service when your staff aren't even up to date. I would rather wait an extra 5 mins on the phone and get the right info, that get on quicker and be misled. It's no secret that NTL CS is held in low regard, maybe reading their emails before their shift would be a good place to start...

yeh that whould be a simple change ntl could make that whould drasticaly improve this department imho
wow the forum software even auto messhes double posts to the person that chose it

[BloodyL]

It does support static IP's, thanks for the tip!

[Bambi]

The is alink somewhere in this thread to another forums site, cant find it now but it has a statement from NTL regarding the whoe shooting match.
Explaining why there was confusion over 10Mb roll out. Something to do with Glasgow only to start with but word got out and people from all ove rthe country were asking to be upgraded.

WIth regard to equipment AFAIK all modems will 'work' with the 10Mb service.
SB3100 will only achive a max of 5Mb
SB4100 should get 'close' to 10Mb.
All others should be fine for 10Mb.

This was all from the ntl post..

My reckoning of why people are only getting 4-6Mb speeds is that the network isnt fully upgraded in thier area, this would be why ntl are no longer giving out the 10Mb upgrade on request. That's my guess anyway.

TBH I am happy with 5Mb its the 512 uploads that are the big improvement. More people on my CS:S server now ;-)

[Dark Drums]

Originally Posted by pk1209

...with existing 3meg customers being upgraded in December...

What You mean you'd have to wait a few weeks?!

I tell ya, this is the thin end of the wedge. World demise next, you mark my words.

[pk1209]

Originally Posted by Dark Drums

What You mean you'd have to wait a few weeks?!

I tell ya, this is the thin end of the wedge. World demise next, you mark my words.

talk about missing the point...

[BloodyL]

Indeed pk1209, you just have!