*All* ntl 10meg Discussion (part 2)

[mikepatton32]

Upgraded mine today, live on Stoke, Staffs. Downloading at 1.13 meg second Although this seems to be fluctuating between 700k and 1.13, though NTL did say it would do this until the official launch for everyone. I have the 200 series SACM.

Took a snap shot of download screen

Originally Posted by mikepatton32

Upgraded mine today, live on Stoke, Staffs. Downloading at 1.13 meg second Although this seems to be fluctuating between 700k and 1.13, though NTL did say it would do this until the official launch for everyone. I have the 200 series SACM.

Took a snap shot of download screen

Congrats, however you have some Windows Security issues to resolve by the look of that red shield though...

[mikepatton32]

lol, nah its just the bubble thats telling me to put auto update on, Bill can sod off, ill update when i feel like it

[Hom3r]

I run http://www.dslreports.com/tweaks

I click on start when It finishes I click on Results and nothing happens, any ideas?

[ProfPete]

Originally Posted by david.ewles

I phoned for the 10Mb upgrade and know get between 5 - 7Mb

Or my Terayon cannot handle the 10Mb and will need replacing

(I've read here that it can and cannot handle the speed and NTL CS told me it can handle way beyond this, what do I believe)

The TJ210 has a 10BaseT port on the back, and as such, you're maxing out its Ethernet interface. Sure, it'll handle far more than that on the cable side and across the CPU, but it can't shift it onto the LAN!

I did have a TJ210, and in an internal test I took part in a while back, that's what it maxed out to. Its since failed and been replaced with an ambit 250, which is giving me spot on 10mbps

[kronas]

Originally Posted by ProfPete

The TJ210 has a 10BaseT port on the back, and as such, you're maxing out its Ethernet interface. Sure, it'll handle far more than that on the cable side and across the CPU, but it can't shift it onto the LAN!

I did have a TJ210, and in an internal test I took part in a while back, that's what it maxed out to. Its since failed and been replaced with an ambit 250, which is giving me spot on 10mbps

plot thickens, looks like ill have to request a new modem toomorow, judging by the other thread ambit 200/250 are fine, others arent.

Originally Posted by mikepatton32

lol, nah its just the bubble thats telling me to put auto update on, Bill can sod off, ill update when i feel like it

Bills updates are key, trust me...

[slowcoach]

Originally Posted by Chrysalis

slowcoach dont you remember when ignition told you why that isnt going to happen?

It's only down to money and ntl appear to have deep pockets at the moment. CableCo's in the States are going ahead with high speeds, even cabling up new areas, presumably so that they can provide HDTV and reap the rewards.

[deathball]

Can anyone tell me what this means?

http://www.broadbandreports.com/twea...nXP&via=normal

[ian@huth]

Originally Posted by slowcoach

It's only down to money and ntl appear to have deep pockets at the moment. CableCo's in the States are going ahead with high speeds, even cabling up new areas, presumably so that they can provide HDTV and reap the rewards.

There is a fair bit of difference between digging up the streets in the UK to put cable in and slinging cables overhead between poles as often is the case in the States.

[sclarke]

Originally Posted by deathball
Can anyone tell me what this means?

http://www.broadbandreports.com/twe...inXP&via=normal

Hi there,

That website is showing the tweaks which can be made to your connection, and how itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s currently performing. The RWIN is what you need to pay attention to; as if this is incorrectly set in relation to your connection then you could experience poor performance, in both speed and latency.

A good way to judge your advertised kbits/sec is to run the test on ADSL Guide, on the analysis page it will show you the connection speed in kbits/sec. Then fill in the box with the information you get, and reanalyse your connection.

When it states RWIN Recommendations on the broadband tweak page, simply download the program †˜DRTCPâà ¢â€šÂ¬Ã¢â€Š¾Ãƒâ€šÃ‚¢ which is available as a link underneath the RWIN settings.

When you download that, just enter a figure between the two recommend values that the website has given you into the first empty box in DRTCP. Make sure that the correct network adapter is selected from the drop down box, then save the settings and reboot your system, to make 100% sure that the new settings take effect.

Hope that helps,

[Smilie]

i have been reading this thread
but just got home and realise theres like 20 new pages on this thread
so im not gonna bother reading all the new post
so has any1 been upgrading automatically
and im curious to know
if any1 had any ping problems mainly with gaming now theres some upgrades already done

[sclarke]

I'm not aware of anyone who's been upgraded automatically yet...that'll probably start happening within the next couple of weeks.

A lot of the connections aren't perfect yet, with people not receiving the full speed, due to modem problems and network rebalancing work needed in their area. So to be honest, it's probably best that the service is properly judged in 3 or 4 weeks time, after theyâ₠¬Ã¢â€žÂ¢ve had time to do all the final tweaking they need to.

[Nikko]

This thread is really funny. Common sense FAQ's

Q Why is 10 MB only available to new customers?
A Ntl recognise most new customers jump straight in at 10MB and will arrange to do all the neccessaries admin wise and have a team of engineers outside their door within 10 minutes of ordering. In the unlikely event this takes a little longer, there is every chance the planned upgrade work for 10 MB may JUST have coincidentally occurred at about the time a standard install visit happens.

Q Why is it when I have upgraded myself to a higher tier that has not yet been officially launched I get a bigger bill each month?

A You are an impatient and impetuous twit and should look before you leap. You may have a considerably quicker connection -you may have a hugely quicker connection - for sure the latter will happen soon if you don't sod about again within a month.

Q I have spent all day on the phone and I have/have not been upgraded. Why do I trawl through a massive thread on CF then compare my lack of communicative skills with others knowing full well I have probably missed any valid point?
A The number you dialled was an 0800 number, which although you perceived it as free, unfortunately your mobile provider will charge you for all of the calls. Get up early tomorrow and google for a higher paid job.

Q Why is this bloke having a go at me personally?
A Chances are he is not - but hey red rep him anyway no-one will ever know except him and you will feel really big and in control of things

[Syco]

Hi guys (sorry this is going to be a long one),

In reference to my earlier post I did contact the Coventry Trading Standards Office, I explained to them what my concerns were and they are interested in following this up and have asked me to email screen-shots and description of the upgrade process and if anyone else wants to voice their concerns about this current on/off/trial/limited 10Mb service then you can email consumer.advice@coventry.gov.uk with the subject line: "NTL 10Mb Upgrade"

Now to explain what I think is wrong with how NTL have conducted themselves so far.

I was not aware of the 10Mb upgrade happening (although I hear that it was coming) So when I decided I would now like to upgrade to either 2mb or 3mb tier I went to their main site and clicked on Tools & Services which produced this screen (sorry for it being Duel)

http:www.familytree-rice.com/ntl/ntl1.JPG

I then clicked Speed Upgrade which took me to this page

http:www.familytree-rice.com/ntl/ntl2.JPG

As you can see they are showing 1Mb 2Mb 3Mb tiers so I click the "upgrade your Cable Modem"

which took me to this page.

http:www.familytree-rice.com/ntl/ntl3.JPG

So I enter in my details...which takes me to this page.

http:www.familytree-rice.com/ntl/ntl4.JPG

As you can see I'm already on the 1Mb tier, I seen the 10Mb tier and thought "bloody hell the 10Mb service is available" Hell lets go for that as its better speed to the £ than the 2Mb tier, so I upgraded to the 10Mb tier solely based on these details.

Once I had upgraded I then discovered that the maximum I was actually getting was only 3Mb, I thought hmmmm......must be a problem I'll ring tech support,

Tech support say....... Yes you are on the 10Mb service but you will only get the 3Mb service until end of 2005 or early 2006.

I say....... Hang on a minute I upgraded to 10Mb so would expect to get as close as damn it to the 10Mb you are offering, if you can only supply 3mb why are you advertising the 10Mb as an option and not still 3Mb?

He says....... because the 3Mb is being replaced with the 10Mb and the only people who can get the 10Mb are new customers.

I say...... so why do I have the option to upgrade to 10Mb if its only available to new customers, which by the way stinks!

He says...... because the 10Mb service is a replacement for the 3Mb service, so you will then be ready for when they do upgrade everyone to the 10Mb service.

I say..... I agreed to a service that I was offered on your upgrade page that said up-to 10Mb for £37.99p no where does it state that I will only be getting 3Mb so what you are actually offering is a false description of service which by the way is illegal.

He says....Ill need to transfer you to Customer services..

Hello....Customer service how can I help you?

I say.....Hi I'm not happy that I have been hoodwinked into taking a higher priced service, but would actually be getting a lower service.

he says....But the price is the same for the 3Mb service and the 10Mb service so your not paying any extra its just that its called the 10Mb service and will be 10Mb when they finish upgrading the network.

I say....But its illegal for you to advertise a certain level of service yet deliberately provide a lower level of service, I have agreed to pay for the 10Mb service but I'm also being told that although I have selected 10Mb yet only new customers can have it, and I will only get 3Mb until such time that NTL decide to upgrade me (end 2005 early 2006) Your description of services mislead me into ordering the higher tier, no where does it say during the upgrade process that there is a limit to the service for existing customers.

He says....You cant order the 10Mb service on the website.

I say....Yes you can, I did.

he says...no you cant, you must be mistaken.

I say.....Grrrrrrrrrrr.....YES YOU CAN.

He says.....well there is nothing we can do, you will be upgraded sometime in 2006

I say what happened to end of 2005?

He says..... thats for people who are already on the 3Mb service.

I say.....Sheeesh...I'm on the 10Mb service and wont get upgraded until 2006

He says...Yes sir that is correct.

I say....I am not happy about this, I want to be downgraded to the 1Mb service I was on before.

He says...you cant change your service again for 30 days.

I say..... so I have to pay £37.99 for a month for the pleasure of being lied to and being mislead into ordering a higher tier?

He says .....No-one has lied to you sir, you will be getting upgraded free of charge.

I say....I'm contacting the Trading Standards Office to see what they have to say about it.

He says...Thats up to you sir....anything else I can help you with.

I say....No thanks!

Within 30sec's of finishing the call my modem re-booted and I'm back on 1Mb service, anyone want to bet that I still get charged the £37.99.

My point of contention is that for those of us that was not aware that the 10Mb service was available (even partially) and being offered it as one of the upgrade options, then NTL are deliberately dangling a carrot in the eyes of everyone who visits the upgrade screen, knowing that they will (as i did) select the higher tier as it offered better value for money, some may argue that the old 3mb service was still only £37.99, so what am I complaining about, I am complaining that their service description is currently false for the 10Mb and is only offered purely to get existing users to upgrade to the 10Mb rather than the 2Mb which gives NTL an extra £13.00 per user, If the 10Mb service is not available to everyone who chooses to upgrade then it should not be described as 10Mb it should still be described as the 3Mb as that is what the user will actually be getting until they are upgraded at a later date.

As the TSO are interested in this then there should be some merit to my complaint