*All* ntl 10meg Discussion (part 2)

[Andy C]

Well Iâ₠¬ÃƒÆ’¢â€žÂ¢m not having much luck with this 10 meg service. Iâ₠¬ÃƒÆ’¢â€žÂ¢m not sure if Jimbo or Bill may be able to shed some light on what the issue may be, but hereââ‚ ¬Ã¢â€žÂ¢s the story so farââ‚Âà ‚¬Ãƒâ€šÃ‚¦

Tuesday I phoned and upgraded from 3 Mbit to 10 Mbit. My 3com CMX reset, as it should, but it would not sync. After 30 mins or so I called faults who did their tests but couldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t find anything wrong. I rebooted the modem and left it another hour or more, still no lock. I again phoned faults who booked an engineer and CS put me back down to 3 Mbit. The CMX synced fine once again with the lower 3 Mbit config.

Today (Wednesday) an engineer came and replaced my modem with the ntl:250. It synced at 3 Mbit fine. Another call to CS and I was upgraded to 10 Mbit. Same problem as yesterday, it wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t sync and so another engineer has been booked for Friday. Once again I asked to be put back down to 3 Mbit, which is working fine.

When trying to sync the 250 modem repeats the following cycleââ‚ƚ¬Ã‚¦

1. Sync flashes rapidly

2. Sync goes solid and Ready flashes rapidly

3. Sync stays solid with Ready flashing rapidly and Send/Recv blinking intermittently.

4. Ready goes out and Sync flashes rapidly again.

Occasionally Ready with flash slowly with Sync solid.

To me it appears that the modem is downloading the 10 meg config, but itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s not happy and then resets again. As Iâ₠¬ÃƒÆ’¢â€žÂ¢ve tried two different modems, which both work flawlessly at 3 Mbit, I would guess there may be a problem with the config on the server I connect to, rather than an issue at my end.

Does anyone else have any better ideas?

May I just add that the CS people and the faults team that I have been dealing with have been great, friendly and helpful. A big thumbs up.

Andy.

[dward]

Hmm I live in Peterborough and I just phoned NTL as other people are saying they are on it I have set top box and they say everybody will have it by the end of November but theres nothing he could do for me at the moment :/

[IanUK]

Is there not *anyone* from NTL who reads this who can confirm *IF* the Samsung STB's can get the increase to 10 mb in December ?

I seem to recall Ignition or someone saying a while back that the Samsungs would handle it fine, but now it seems no one knows ?

[Mr Clean]

Originally Posted by IanUK

Is there not *anyone* from NTL who reads this who can confirm *IF* the Samsung STB's can get the increase to 10 mb in December ?

I seem to recall Ignition or someone saying a while back that the Samsungs would handle it fine, but now it seems no one knows ?

The general word is that they wont. I'm changing to a SACM on Tuesday anyway so it wont effect me anymore.

Maybe someone else can confirm for you.

Originally Posted by jamgood

The general word is that they wont. I'm changing to a SACM on Tuesday anyway so it wont effect me anymore.

Maybe someone else can confirm for you.

I'm sure they're mixing up the samsung with the pace! if the samsung cant take the 10meg, and thats what I have also been told by people at ntl, then I think whoever gave the goahead to buy all the samsungs should be sacked... less than 2 years old and they are already door stops! I'm sure I read somewhere on a forum that they are good for 38mb??

[stairpotato]

I LOVE NTL!!

Got home from work and in spite of being told I'd been upgraded - I was still on 3 meg. So phoned in - spoke to a dead nice guy who did upgrade me. I'm getting the full speed - no probs. He credited me £30 for the inconvenience AND gave me half price family pack on my tv for six months.

Frankly I'd marry him and have his babies.

[Eastwood_357]

All

I phoned CS for the 2nd time now and got put through to a excellent agent called Ian, he basically answered my questions for me, if you have a STB (Set top box, for those who have wondered what the hell that means.) you cant be upgraded for the next month or so, whcih is fine by myself, as he also said if you want i can send a engineer out with a modem and then you can have 10mb.

I said no thanks as i would prefer to keep my STB, but the good news is the STB (SAMSUNG MODEL) will handle 10MB easily.

[Frank]

Originally Posted by etccarmageddon

as far as I can see it's national.

Erm...what? It has been very clear from the getgo that this is a staggered rollout, only available in trial areas, and will be nationwide in December.

Originally Posted by etccarmageddon

you're a paying customer - if there's no tech reason why you can not have 10meg and you ask for it then I'd be considering downgrading to 1meg.

There are very valid reasons why you can not have 10Mbit, such as those that I wrote above.

Telling people that it is a national rollout is very misleading tbh.

[Questor]

There are some very nice people working in CS. I just spent 5mins talking to a lady who said thay had just recieved instructions to not upgrade ne1 to the new 10m tier. She said she knew that some customers had been upgraded, and that she had done 2 or 3 herself, but the new intructions where to not do any more upgrade because the network had not been fully upgraded yet and those customers who had been upgraded proberbly wouldn't be getting the full speeds. She said that all 3m customers would receive the upgrade after Xmas.

I told her I was dissapointed but thanked her for explaining the situation to me. She finished by saying "leave it with me and I will see what I can do".

10mins later and I have it

She was correct about the speed though. It is only d/l at about 4.5mb/s although the upload is spot on at about 5mb/s

[Russ]

Originally Posted by stairpotato

I LOVE NTL!!

Got home from work and in spite of being told I'd been upgraded - I was still on 3 meg. So phoned in - spoke to a dead nice guy who did upgrade me. I'm getting the full speed - no probs. He credited me £30 for the inconvenience AND gave me half price family pack on my tv for six months.

Frankly I'd marry him and have his babies.

Have a green rep for providing the only post in this thread to make me smile

[fire]

For people like me who have the samsung stb.It says this on Samsungs site:


How fast is a cable modem?
Answer
able modem speeds vary widely, as determined by your cable company. Generally, download speeds are up to 100 times faster than a 56K modem, while upload speeds are between 300K-768K. Check with your cable company for product specifics. Be assured, however, that Toshiba DOCSIS modems support maximum DOCSIS transfer rates.


http://www.samsung.com/Products/Home..._SMT_2100C.asp

[Acathla]

I called up today said a friend was upgraded this morning.
Told it was a pilot and as few upgrades are being done as possible.
Asked to downgrade to 1meg for the month so I dont pay the same as peole getting way more speed and nice lady also gave me 1 month free.

Going to the upgrade option I get 2meg or bund03. I think I read that bund03 was back to 3meg so will stay at 1meg for time being. I mean save me £20 a month (and this month free) = not bad!

[NiteFly]

Surely this cant be right, I phoned NTL to upgrade from 3mb to 10mb and all went fine (Thank you Matthew in CS). I have done a speed thest via ADSLGuide and get the following results :

Downstream 178.8 Kbps (Changing Values)
Upstream 499 Kbps (62.4 KB/sec) 538 Kbps (inc. overheads)

I have reset the modem, but my Downstrean is still only 3mb (sometimes even 1mb)

Any suggestions ?

Been on the phone to CS just now to see what was happening with my 10meg? He said sorry we can't upgrade you just yet, I said you what? I was on the phone earlier on and the guy said you now have 10meg Mr Marchant, now your telling me that I can't have it? Not until the upgrades department tell us it's ok to do so he said. WTF is going on at NTL, one part of the country gets it, the other part of the UK gets told your upgraded but 4 hours down the line your speed is still the same.
__________________

Originally Posted by NiTeFlY

Surely this cant be right, I phoned NTL to upgrade from 3mb to 10mb and all went fine (Thank you Matthew in CS). I have done a speed thest via ADSLGuide and get the following results :

Downstream 2523 Kbps (315.4 KB/sec) 2724 Kbps (inc. overheads)
Upstream 499 Kbps (62.4 KB/sec) 538 Kbps (inc. overheads)

I have reset the modem, but my Downstrean is still only 3mb (sometimes even 1mb)

Any suggestions ?

They've told you the same as they told me earlier, they said I was on the 10 meg service at 3.10pm at 6.52pm they told me I wasn't upgraded.

[Frank]

Originally Posted by Questor

I just spent 5mins talking to a lady who said thay had just recieved instructions to not upgrade ne1 to the new 10m tier. She said she knew that some customers had been upgraded, and that she had done 2 or 3 herself, but the new intructions where to not do any more upgrade because the network had not been fully upgraded yet and those customers who had been upgraded proberbly wouldn't be getting the full speeds.

Hmm that's all very well, although I don't really see how you can have two customer that live on the same street paying the same price, one has 3Mbps and the other has 10Mbps, and ntl won't upgrade the 3Mbps customer.

Yes, this is a staggered rollout done by geographic regions, but that seems borderline unlawful. IMHO, they should have upgraded the network in region X so that everyone in that region could receive the service before they rolled it out to anyone in that region.
__________________

Originally Posted by Nidge

They've told you the same as they told me earlier, they said I was on the 10 meg service at 3.10pm at 6.52pm they told me I wasn't upgraded.

A classic case of lying to get you off the phone the first time. It sounds as though it hasn't been rolled out to your area yet mate, just have to wait.