*All* ntl 10meg Discussion (part 2) - Page 58

09-11-2005, 11:02

Quote:

Originally Posted by Ben

People want the lastest and greatest mate

NTL should be more then aware of this and should accomadate such things. As you say its happend once before so they should of lernt from the mistakes they made last time. Which it seems they have not.

Again it comes down to one thing - communication and the CS agents have not been given any!

This time has one major difference. No date was set for it,for the 3 meg rollout everyone knew it was 8th March

hongman · 09-11-2005, 11:02

Quote:

Originally Posted by gruff_rhodes

It's likely not to be out until January the monitoring software. That doesn't mean people will be able to abuse the service for a month though, people going way over will no doubt be brought down.

Do you have this from good authority?

markmarkymark · 09-11-2005, 11:03

Greetings All.

Live in the Reading area. Have 3 MBit connection with a standalone modem (silver).

Phoned up CS half an hour ago and asked for upgrade. Was told it could not be done, it was not on their system etc etc. They were very friendly and helpful ... but said they could not help. I said I knew that people in my area had been upgraded and asked if they could dig deeper. Eventually the CS rep told me to wait while he read his emails.....

....
....

And then ''arrrrhh I see - yes I can do this for you". He stated that this was new info via email and many simply do not have time to read through their emails before starting their shift.

So - was upgraded on the spot. He also mentioned they would be trying 20Mbits by summer 2006??

Problem - my modem has been updated (I have checked config) - but no change in upload or download speeds using various checks. So I guess I will wait a while and see if things improve??

cheers

MArk

09-11-2005, 11:05

Quote:

Originally Posted by Paul M

Only the 3GB cap was up+down, the others are/were download only.

If you look at the AUP, it is up + down for all services.

http://www.home.ntl.com/page/userpolicy&source=ntlworld

Scroll down to the table at the bottom.

cymatty · 09-11-2005, 11:06

Quote:

Originally Posted by markmarkymark

So - was upgraded on the spot. He also mentioned they would be trying 20Mbits by summer 2006??

20mbps

Awaits the new thread complainig about not getting 20mbps

Ben · 09-11-2005, 11:06

Quote:

Originally Posted by zinglebarb

This time has one major difference. No date was set for it,for the 3 meg rollout everyone knew it was 8th March

Again a date should of been set (once again NTL not providing a date has caused this)

It's not the customers fault if they want the best speed for there money. And people who browse forums are going to be the first thats for sure and the "hardcore" gamers who browse this site as well.

NTL could of known this and planned for it. which they did not. They never communicate the right way and when they do its in small amounts of information so the CS agents get a half story of whats going on.

Downloads · 09-11-2005, 11:09

Quote:

Originally Posted by hongman

Do you have this from good authority?

I guess it depends how lucky you are to speak to someone decent. I believe what this person was telling me for sure. I doubt you are gonna get taken down for using 85 gigs when there is no monitoring software, but i am pretty sure someone knows when they have abused the service good and proper.

Please no one flame me once again, i am just trying to inform people, not be controversial.

jrhnewark · 09-11-2005, 11:11

Quote:

Originally Posted by cymatty

20mbits

Awaits the new thread complainig about not getting 20mbits

Eh? 10Mbps is seriously pushing it as it is.

09-11-2005, 11:12

Quote:

Originally Posted by Ben

Again a date should of been set (once again NTL not providing a date has caused this)

It's not the customers fault if they want the best speed for there money. And people who browse forums are going to be the first thats for sure and the "hardcore" gamers who browse this site as well.

NTL could of known this and planned for it. which they did not. They never communicate the right way and when they do its in small amounts of information so the CS agents get a half story of whats going on.

The increased bandwidth from 3 to 10 meg is not going to make a difference any hardcore gamer should know that.The only benefit you may get is if you personally run a server the upload may help

stairpotato · 09-11-2005, 11:13

Quote:

Originally Posted by zinglebarb

Im sorry but this is exactly what NTL are doing its you lot calling going I want it now thats creating the problem.NTL said they are going to roll it out and that is all they told anyone,so that is effective

Does their fantastic communication plan include changing the upgrade link to say 10 meg - without advising their CS staff that they've done it?

And THAT has nothing to do with US lot.

If you're going to make patently stupid posts on here - at least make some effort to think your point through.

Ben · 09-11-2005, 11:13

Quote:

Originally Posted by zinglebarb

The increased bandwidth from 3 to 10 meg is not going to make a difference any hardcore gamer should know that

Yes I know that but come on anyone who is a "hardcore" computer user and internet browser that checks CF is going to want this new speed. thats what I ment.

Russ · 09-11-2005, 11:16

I'm locking this one down temporarily because I've had complaints about flaming, trolling etc.

I'll reopen this, but I'm going to be watching. Don't blame ntl's frontline staff for not knowing about the upgrades as they only pass on what they're told. No having a dig at anyone else.

And most of all, be patient. You are getting a huge upgrade for no extra cost. This is a big step for ntl and I understand that it cannot be rushed.

Thread reopend. Play nice please. After yesterday's 'incidents' I'm hardly in the mood for messing about

stairpotato · 09-11-2005, 11:25

Quote:

Originally Posted by Russ D

You are getting a huge upgrade for no extra cost. This is a big step for ntl and I understand that it cannot be rushed.

As I've repeatedly said for the last day - this whole 'huge upgrade for free' argument doesn't cut it. As things stand today NTL are not competitive - they HAVE to up their speeds. If they didn't have to they wouldn't do it. They are not doing anyone a favour and it's wrong to imply that this is the case.

I agree its a big step for them - and I agree it can't be rushed - but their communication once again is appalling. They should have learned by now that it's vital they give front line staff the correct information and that hasn't happened.

You can hardly blame people for getting frustrated by this.

Graham M · 09-11-2005, 11:26

How are NTL NOT competitive? Name one ADSL provider that can provide Up to 10MBit which is available all over the country... note... up to 10MBit.

Russ · 09-11-2005, 11:27

Quote:

Originally Posted by stairpotato

You can hardly blame people for getting frustrated by this.

Frustration is fine; abuse, flaming and trolling is not.