*All* ntl 10meg Discussion (part 2)

[Dobbo]

i have the silver sacm which says ntl:100 on it can that support 10 meg?

[Hom3r]

Whats going on I had problems my dads speed test he gets 35kb not KB
on mt Lappy my speed is 4-7MB, and I phoned CS they said I shouldn't worry about it as i'm getting a faster speed?

I phoned NTL and they said that the Terayon can handle the speed and more and I don't need to upgrade!!

What do I do?

[buba3d]

Spoke to a CS just now (glasgow) he said that everybody is being upgraded, however he did say that the rollout started yesterday and should be upgraded by the start of december.............

So for us poor glasgow folk

[sparky]

hi i'm on the 3mb just phoned cs option 5 to upgrade to 10meg-scottish girl said

its just for trials but i said i know people who have been upgraded to 10 meg
she said she needs to speak to manger-can't find him will phone me back asap-she said the option is there to upgrade me but can't do it because it might bugger up my connection
i'll give her an hour and phone back to see what is going on
northampton area by the way

Originally Posted by david.ewles

Whats going on I had problems my dads speed test he gets 35kb not KB
on mt Lappy my speed is 4-7MB, and I phoned CS they said I shouldn't worry about it as i'm getting a faster speed?

I phoned NTL and they said that the Terayon can handle the speed and more and I don't need to upgrade!!

What do I do?

Chill out

Has anybody with the samsung stb had the upgrade yet?... and if so, what speed are u getting?... anybody?

[cymatty]

Hi newbie here, i think the problem is, and the main reason people are getting angry is that NTL CS are not following the same script. If some people are being told December then everyone should be told December. By carrying out the upgrades in a lottery style fashion it is only causing hassle for themselves.

[Bambi]

Originally Posted by Ben

Same here. I have phoned NTL and there gonna come and replace my modem. In 3 weeks time

Ahoy there EVE player...
;-)

Guessing I will need a new modem too, got an old surfboard atm, tbh 5Mb will do me, its uploads I miss more.
Someone told me about an ADSL provider that offered 24Mb down 1.3Mb up for £24 a month, think it was Be...

[Frankie-Gush]

I rang customer Services last night about Quarter to Eight, no queue, straight through. Asked if it was possible to be upgraded to 10mb, and he (scottish Bloke) said No Problem, It'll take 2 mins.

He asked if a leaflet had gone out about the Upgrade because alot of people had called in about it.

He said give it 24 hours, and if it hasn't upgraded give us a call back. Modem restarted Straight away, so i restarted PC too, and the upgrade was complete.
I'm only getting about 5Mbps at the moment, and although it's not 10, i'm still quite happy with a free upgrade.

I have a Motorola Surfboard 4100 SACM which should go up to speeds of 36Mbps i think.

[Ben]

Originally Posted by cymatty

Hi newbie here, i think the problem is, and the main reason people are getting angry is that NTL CS are not following the same script. If some people are being told December then everyone should be told December. By carrying out the upgrades in a lottery style fashion it is only causing hassle for themselves.

Hi & Welcome,

Yes, I think the main problem is they didn't set a date, I'm not talking about a month am talking about a certain date i.e 27th...of whatever! At least that way they could of communicated this out alot easier to CS agents.

I also feel this new 10Mbit speed has not been fully tested on all modem types before being rolled out. As my Ambit modem cannot use the full 10Mbit speed. I have a feeling this will be firmware related, and once again NTL have not taken the full testing phase and rolled it out too quickly before testing it on all modem/firmware types.

Originally Posted by cymatty

Hi newbie here, i think the problem is, and the main reason people are getting angry is that NTL CS are not following the same script. If some people are being told December then everyone should be told December. By carrying out the upgrades in a lottery style fashion it is only causing hassle for themselves.

The rollout is being done on the fly.If left it will happen over time.3 meg has been enough for people for long enough why cant people just chill out and wait.When the 3 meg upgrade was rolled out in March me thinks I was one of these I want I want I want and I was totally out of order over it.People just chill wait a while and you will be upgraded

[Jorthax]

Tried again, some guy assuring me I'M being mis-informed and its not even on the system. I'm getting so frustrated with hearing so many people getting it like a lottery, I know it's only just starting, but I don't like that it's not well planned :/

[Stop It]

Originally Posted by Paul M

That's enough from both of you

Unless, of course, you want to fall out with another person whose naughty Ambit 120 refuses to go above 5M

Hehe, I have an Ambit NTL:Home 120 too, and I have the exact issue, Im at work atm, so cant test it, but I will play with the Ethernet duplex settings tonight, see if anything helps, hey, 5meg is good, but I would lve to see the full 10meg out of this thing :-)

[x2srj]

I just phoned up again hehe

was told that 3MB was being upgraded in January and the others towards the end of 2006!! I said I know someone who has the 10MB speed; she said impossible because their modems don't support the new speeds yet... I hung up.. I can wait but I don't want to be lied to!!

[Ben]

Originally Posted by Bambi

Ahoy there EVE player...

Ahh good to see some more about

Originally Posted by Bambi

Guessing I will need a new modem too, got an old surfboard atm, tbh 5Mb will do me, its uploads I miss more.
Someone told me about an ADSL provider that offered 24Mb down 1.3Mb up for £24 a month, think it was Be...

Thats some nice ADSL speeds! Will have to keep me up-to-date on that As for your upload yea alot better that was what I wanted more then anything. It just would be nice to have the full 10Mbit. (I have a feeling a replacment modem will be your only choice atm)