*All* ntl 10meg Discussion (part 2)

[Sherlock614]

I got through in a few minutes doing the above

[pk1209]

those on 3 meg can only upgrade through a phone call to CS at the moment, but it might be worth keeping an eye on the online upgrader.

[Darone]

Hi Peeps,

Been reading everything and thought i'd let you know i managed to get 3mb upgraded to 10 mb.
First guy on the phone said no upgrades of any sort until somtime in the next month-ish! Pointed out to him that i was looking at the 10mb upgrade page as we spoke and he implied i was lying or stupid.
Had big row about customer service and asked to speak to a supervisor and get this, HE REFUSED!
After much toing and froing he cut me off.

Rang back minutes later and spoke to a very pleasant scottish guy who said "no problem" and upgraded me there and then. He did say that due to the nature of the roll out, i may not get full 10mb service but that i would notice a marked increase in speed.

True to his word, i'm now getting approx' 7 - 8mb consistant downloads.

It seems it's just luck folks, so keep plugging away.

Sorry to go on a bit.

Cheers

[hypakuz]

just got my upgrade!

[fragless]

Also phoned and used option 2, when asked said I would like "10mb" was told, yes we can do this, but account info I had was for the tv/phone and not internet (had internet account years before tv/phone) and both billed on different days, so he said would have to pass me to CS, anyway 35 mins later was told that it would be done before the new year, got the impression the cs staff did not want to upgrade me there and then.

[LostintheNW]

Anyone on a STB got the upgrade as I am on the phone in a queue and want to point out they are chatting crap to me

[Dobbo]

care to tell us how hypakuz?

[Hom3r]

Originally Posted by hongman

Dunno but I'm in Harlow and I can get it...are Harlow and Cambridge the same network?

I live in Harlow as well. I phoned CS but they are only take calls regarding faults and theres upto 1 1/2 hour wait

[Sherlock614]

Read up ^^^ i have posted how i did it

[slippers]

ive been upgraded after the 3rd call and 1 downgrade now enjoying the new speeds

[yer nice one]

Originally Posted by davidthornton

I've called them from 3 different phones in stages, so if the first CS rep says no I have another 2 tries already in the queue

ahahaha awesome idea lol

[hypakuz]

Originally Posted by Dobbo

care to tell us how hypakuz?

it auto rebooted

Originally Posted by jrhnewark

That's not the point. As consumers, if we can get 10 chocolates for the price of 1 chocolate, we're going to want the 10.

But all the same, I get the same message - I'm tempted to ring CS, but being only on 1Mbps, I'm not sure they'd want to help.

Well maybe I should throw my toys out of the pram and start stamping up and down then...

Personally, whilst I would like 10mb I can wait for it, my stuff comes down nice and quick as it is and as it is a FREE upgrade that has had no official release date except before the end of the year, personally I cant see what there is to whine about?

After all, I am getting what I have paid for, 3mb for £37.99p per month with a FREE 10mb upgrade at some point in the next few weeks.

[jrhnewark]

Originally Posted by pk1209

those on 3 meg can only upgrade through a phone call to CS at the moment, but it might be worth keeping an eye on the online upgrader.

Thank you, thank you, thank you. Someone's finally answered the question!
__________________

Originally Posted by Tuftus

Well maybe I should throw my toys out of the pram and start stamping up and down then...

Personally, whilst I would like 10mb I can wait for it, my stuff comes down nice and quick as it is and as it is a FREE upgrade that has had no official release date except before the end of the year, personally I cant see what there is to whine about?

After all, I am getting what I have paid for, 3mb for £37.99p per month with a FREE 10mb upgrade at some point in the next few weeks.

I'm not stamping up and down. My point is, the consumer demands a lot of a company - and if NTL realised that it's not so smart to realise press releases so early on, they might save themselves a lot of agro.

But they can do that. Why? Because, when they release these press releases, they're already following everyone else. NTL can't lead - they only follow.

[testcard]

Originally Posted by handyman

Not really is tis not the same as the telephone service.

Pay £25 per month and get so much usage allowance included and then anything over your charged per call.

Or in this case pay £37.99 per month with 75gb included and pay extra for what you go over by.

I can't see any difference in the 2 models and should work much better.

After all your calls dont go slower because your on a lower tarrif wy should your bb?

Fair points.....

However, most know there is a cost element using the phone and most phone companies,land and mobile, have online billing to measure your usage.

The point was the service we are buying is not very tangible and it is hard to measure usage unlike the phone.