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*All* ntl 10meg Discussion (part 2)
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Old 08-11-2005, 17:44   #511
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Re: *All* ntl 10meg Discussion (part 2)
Quote:
Originally Posted by Jorthax
Swansea here : Tried CS twice, both times they give me crap about new customers only, oh and mention cableforums and you get a funny response :P the one guy went silent on me spoke to someone else then told me it was all lies!
it was Swansea that gave me my upgrade.
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Old 08-11-2005, 17:45   #512
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Re: *All* ntl 10meg Discussion (part 2)
patience is not one of my strong points i just think its stupid im paying the same price as people whos internet is 3 times faster than mine.
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Old 08-11-2005, 17:46   #513
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Re: *All* ntl 10meg Discussion (part 2)
Quote:
Originally Posted by Tuftus
Be patient like the rest of us????

That's not the point. As consumers, if we can get 10 chocolates for the price of 1 chocolate, we're going to want the 10.

But all the same, I get the same message - I'm tempted to ring CS, but being only on 1Mbps, I'm not sure they'd want to help.
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Old 08-11-2005, 17:46   #514
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Re: *All* ntl 10meg Discussion (part 2)
Quote:
Originally Posted by Dobbo
patience is not one of my strong points i just think its stupid im paying the same price as people whos internet is 3 times faster than mine.
Its ok as I am on a samsung STB and wont be getting it! They haven't released it for STB's yet I just been told
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Old 08-11-2005, 17:47   #515
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Re: *All* ntl 10meg Discussion (part 2)
[QUOTE=stairpotato]
Quote:
Originally Posted by Syco
The upgrade screen is an advert of services available to upgrade to.QUOTE]

It's not an advert. That's why the ASA couldn't get involved.
No the only reason why they would not get involved was because it was advertised on NTL's own website and not where Joe Public can see it, IE I had to use my user details to get to the upgrade screen.

Because NTL are displaying 2 service structures on their upgrade page then that is an advertisement, if by clicking the upgrade button and you automatically got upgraded to the next level of service without seeing the details of the service provided than that would not be an advertisement.

Simply put anything you can read than describes a product or service is an advertisement irrespective if it is in the general domain or in an area that you need to log into.
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Old 08-11-2005, 17:48   #516
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Re: *All* ntl 10meg Discussion (part 2)
Quote:
Originally Posted by LostintheNW
Its ok as I am on a samsung STB and wont be getting it! They haven't released it for STB's yet I just been told
Not sure what STB's (if any) can actually handle 10M.
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Old 08-11-2005, 17:48   #517
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Re: *All* ntl 10meg Discussion (part 2)
Hi all

Just been upgraded from 3mb to 10mb (SACM).

Did the following:

Rang 0800 052 2000
Option 2

CS: How can i help sir?
Me: I would like to upgrade my connection please.
CS: 2 seconds sir, let me check your account.

**a few seconds later

CS: The upgrade won't take place until December.
Me: I was told that 3mb customers would be upgraded first and it seems that 2mb and 1mb users are getting upgraded.
CS: 2 seconds sir.

**a few seconds later

CS: Hello sir, that will be done for you now.
Me: Many thanks!


Couple of reboots later and it's done.

Just downloaded a trial 50mb file in 46 seconds.... WHHHOOOOOSHHH!!!!

Was downloading at 1.12mb/s
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Old 08-11-2005, 17:48   #518
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Re: *All* ntl 10meg Discussion (part 2)
do all people on the 3 meg get the same message i do when trying to upgrade through website?
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Old 08-11-2005, 17:49   #519
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Re: *All* ntl 10meg Discussion (part 2)
Quote:
Originally Posted by Paul M
Not sure what STB's (if any) can actually handle 10M.
Surely the Samsungs wouldn't have been brought in if they couldn't handle it?
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Old 08-11-2005, 17:49   #520
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Re: *All* ntl 10meg Discussion (part 2)
Quote:
Originally Posted by Paul M
Not sure what STB's (if any) can actually handle 10M.
Well then thats me stuffed as they wont give me a SACM....guess its time to move on methinks as I wont pay £37.99 for 3meg when for the same price i can get 10meg, and I thought Samsungs could handle the speed?
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Old 08-11-2005, 17:50   #521
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Re: *All* ntl 10meg Discussion (part 2)
Quote:
Originally Posted by Dobbo
do all people on the 3 meg get the same message i do when trying to upgrade through website?

3mb user here and.

Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.
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Old 08-11-2005, 17:50   #522
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Re: *All* ntl 10meg Discussion (part 2)
Quote:
Originally Posted by Dobbo
do all people on the 3 meg get the same message i do when trying to upgrade through website?
No. I get that and I'm on 1Mbps - it's just the SACMs being daft.
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Old 08-11-2005, 17:52   #523
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Re: *All* ntl 10meg Discussion (part 2)
im going to phone cs again 10 minute queue though... get off the line you hoes :P
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Old 08-11-2005, 17:53   #524
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Re: *All* ntl 10meg Discussion (part 2)
15 minute queue
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Old 08-11-2005, 17:54   #525
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Re: *All* ntl 10meg Discussion (part 2)
Quote:
Originally Posted by Dobbo
im going to phone cs again 10 minute queue though... get off the line you hoes :P
I've called them from 3 different phones in stages, so if the first CS rep says no I have another 2 tries already in the queue
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