*All* ntl 10meg Discussion (part 2)
08-11-2005, 14:43
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#361
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Inactive
Join Date: Jan 2005
Location: Belfast
Posts: 227
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Re: *All* ntl 10meg Discussion (part 2)
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Originally Posted by andy 1
well i just powered down my terajet modem,waited 2 mins repowered it and it looks like i've been automatically upgraded from 2 meg to 10 meg.
wow what a speed increase.
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Is this true?
Are people on lower tiers being upgraded today as well as 3Mb users? 
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08-11-2005, 14:44
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#362
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Guest
Location: East London (ex-C&W)
Services: XL broadband
ntl250 modem
Posts: n/a
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Re: *All* ntl 10meg Discussion (part 2)
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Originally Posted by Fenlock
...Interestingly the CS lady read me the email she had received, that says no-one on 2MB will be upgraded till April!!!! so god knows what's going on...
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...but that would be the automatic upgrade for the same price, on the middle tier.
What you have just done is upgraded to the higher tier for a higher price.
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08-11-2005, 14:45
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#363
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©Beam Software
Join Date: Jan 2004
Location: Teesside
Services: BB (200mbit), 1x V6, iPad, iPhone
Posts: 1,411
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Re: *All* ntl 10meg Discussion (part 2)
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Originally Posted by handyman
do you know what I bought a packet of golden grahams the other day and blow me they are buy one get one free now. I feel cheated that the store did not let me know that this was going to happen.
There are always going to be offers to upgrade/buy more.
I think they call them incentives.
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I don't feel remotely robbed, I'm getting what I paid for. I'm not itching to download (or upload) anything particularly urgent. I didn't expect the upgrade till all the leaking started in this thread. It just seems like they're going out of their way to pi** people off. NTL no doubt have some incredibly smart people working for them but their promotions department seems lacking in any kind of sense. Yes, getting more money out of people in the short-term might seem great until you realise the people with most disposable income are the ones who they're annoying in the process.
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08-11-2005, 14:46
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#364
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Inactive
Join Date: Dec 2004
Location: Norwich
Posts: 906
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Re: *All* ntl 10meg Discussion (part 2)
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Originally Posted by handyman
do you know what I bought a packet of golden grahams the other day and blow me they are buy one get one free now. I feel cheated that the store did not let me know that this was going to happen.
There are always going to be offers to upgrade/buy more.
I think they call them incentives.
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I'm sorry but that's crackers if you think that's the right way to run a company. £38 is a lot of money and to be told if you had have actually waited and not given them more of your money instead by upgrading 2 months ago, people have a right to be agrieved. This is not a packet of golden grahams, you can't make the comparison. This is not the right way to go about this.
Please can someone corroborate this is correct? I am at work and can't check. If it is correct then i shall ask for a month free or will be calling retentions to cancel.
Please don't flame me either, i believe this to be morally right, you do what you have to do, and i will deal with it my way.
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08-11-2005, 14:47
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#365
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Inactive
Join Date: Nov 2005
Location: Cambridgeshire, St Neots
Age: 59
Services: Sky T.B NTL 30mb BB and phone.
Posts: 89
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Re: *All* ntl 10meg Discussion (part 2)
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Originally Posted by XFS03
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Wasn't moaning or anything just checking is all, Hopefull i think you call it.
As i said i don't mind waiting i was just curious.
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08-11-2005, 14:52
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#366
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Inactive
Join Date: Jul 2004
Location: Derby
Age: 48
Services: Virgin Media XLTV - Phone - 20Mb BB Connection - Godbless 'em!
Posts: 200
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Re: *All* ntl 10meg Discussion (part 2)
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Originally Posted by gruff_rhodes
I'm sorry but that's crackers if you think that's the right way to run a company. £38 is a lot of money and to be told if you had have actually waited and not given them more of your money instead by upgrading 2 months ago, people have a right to be agrieved. This is not a packet of golden grahams, you can't make the comparison. This is not the right way to go about this.
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No one forced you to upgrade to the 3Mb and NTL stated nowhere that if YOU upgrade to 3Mb YOU will be put on 10Mb when the upgrades start.
Or did they?
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08-11-2005, 14:55
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#367
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Inactive
Join Date: Nov 2005
Location: Harrogate, N Yorks
Services: Virgin Media DTV
Constant 20mb XL Broadband
Posts: 438
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Re: *All* ntl 10meg Discussion (part 2)
am i right in thinking nobody has yet managed to get upgraded who has a STB ???
andy
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08-11-2005, 14:55
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#368
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Guest
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Re: *All* ntl 10meg Discussion (part 2)
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Originally Posted by DieDieMyDarling
I'm not complaining though, i'm happy with 3mb to be honest. I'm more interested in the upcoming unlimited services.  |
And so am i 
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08-11-2005, 14:56
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#369
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Inactive
Join Date: Mar 2005
Location: Ipswich
Age: 49
Services: Full Sky Package for FREE!!
Posts: 55
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Re: *All* ntl 10meg Discussion (part 2)
so these changes... I'm prepared to wait... but do NTL send a signal to my router and automatically update my speed or do I have to restart my modem (I never switch it off)
ta
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08-11-2005, 14:57
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#370
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Inactive
Join Date: Feb 2005
Location: Cardiff
Services: XL broadband
Posts: 1,125
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Re: *All* ntl 10meg Discussion (part 2)
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Originally Posted by gruff_rhodes
Please can someone corroborate this is correct? I am at work and can't check. If it is correct then i shall ask for a month free or will be calling retentions to cancel.
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cancelling why? because you havent been upgraded yet when there has been no specific upgrade date?
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08-11-2005, 14:57
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#371
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Inactive
Join Date: Feb 2005
Posts: 104
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Re: *All* ntl 10meg Discussion (part 2)
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Originally Posted by gruff_rhodes
Can anyone else corroborate that this is right???
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Have a look on the channel,i will be phoneing it when 10 meg comes.
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08-11-2005, 15:03
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#372
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Inactive
Join Date: Feb 2005
Location: Middlesbrough
Age: 41
Services: Sky Digital, 3 Meg NTL
Posts: 64
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Re: *All* ntl 10meg Discussion (part 2)
i understand why people feel robbed on the 3 meg service as we were always told we would recieve the upgrade first when all the lower tiers can upgrade through the websie.
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08-11-2005, 15:04
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#373
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Inactive
Join Date: Apr 2004
Posts: 78
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Re: *All* ntl 10meg Discussion (part 2)
I'm sick to the back teeth of people defending NTL on this.
1) They publicly announce that they were going to upgrade speeds. No one forced them to announce this they chose to themselves.
2) They appear to have conducted trials randomly - adding to the hype and uncertainty.
3) They've made no effort to communicate their plans to their customers. This IS important - because customers could be basing their choice to stay with NTL based on the future promise of these speeds.
4) It would appear they've also made no effort to keep employees infomed.
5) The end result of the above is customers being provided with incorrect information by NTL (yet again). Might i remind the NTL defenders that we've been in this position before over previous upgrades and they don't appear to have learned the basic lessons. Communication with customers is essential.
I have no problem with all the people on here bitching about upgrades not happening....for the simple fact that NTL could have prevented the bitching if they'd chosen to communicate properly.
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08-11-2005, 15:05
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#374
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Inactive
Join Date: Feb 2004
Location: Belfast
Age: 52
Services: 10 mb NTL Broadband, Sky TV (full package).
Posts: 309
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Re: *All* ntl 10meg Discussion (part 2)
To be fair ntl never directly told us that, it was a 'source' that told cableforum that, maybe their source wasn't very reliable, or maybe they deliberately made up a story to keep them off their backs.
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08-11-2005, 15:05
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#375
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Inactive
Join Date: Mar 2005
Posts: 26
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Re: *All* ntl 10meg Discussion (part 2)
when it comes to automatic updates NTL was quite correct 3Mb users will be upgraded first
But They Neglected To Mention That Anybody Below 3Mb can update through the website
If That's Going To Be The Case Shouldn't It Be Available To Everybody?
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